Need Help?

Our support team are here for you. If you can’t find the answer in the Academy or have a problem, you can get in touch with our friendly in-house support team via phone or by submitting a ticket.


They’re on hand to offer help in English, Spanish
and German from:

8.30am to 1am (GMT) / 3.30am to 8pm (EST)
Monday to Friday.

US: 1 6464 536 686
UK: +44 1273 358 620


Learn More

ATTEND A TRAINING WEBINAR >

WATCH OUR HOW-TO VIDEOS >

We care about our customers


We know that’s a massive cliché that you’ve probably heard repeatedly. But we do really mean it.

That’s why we invest heavily in our training and support offering, and offer the best support on the market. And it pays off; we’re proud to say that we have a 97% customer satisfaction with our support.


Discover Brandwatch Academy


Easy-access support and training documentation at your fingertips

The Brandwatch Academy is a comprehensive offering of multi-media support and training material available in 3 languages: English, Spanish and German.



Get instant access to:

  • Our Help Center, a huge ever-growing library of user guides and FAQs
  • Free weekly beginner and advanced training webinars
  • Bitesized how-to videos on specific features and actions
  • Our friendly, knowledgeable in-house support team
The Brandwatch Academy allows you get help quickly and easily, so that you can get on with what you need to do.


Meet the team


We don’t outsource our support, so you’ll know that whoever you speak to will be helpful, knowledgeable and friendly. Watch our introduction video to find out more about Brandwatch Academy and meet the team.

We care about our customers


We know that’s a massive cliché that you’ve probably heard repeatedly. But we do really mean it.

That’s why we invest heavily in our training and support offering, and offer the best support on the market. And it pays off; we’re proud to say that we have a 97% customer satisfaction with our support.


Discover Brandwatch Academy


Easy-access support and training documentation at your fingertips

The Brandwatch Academy is a comprehensive offering of multi-media support and training material available in 3 languages: English, Spanish and German.

Get instant access to:

  • Our Help Center, a huge ever-growing library of user guides and FAQs
  • Free weekly beginner and advanced training webinars
  • Bitesized how-to videos on specific features and actions
  • Our friendly, knowledgeable in-house support team
The Brandwatch Academy allows you get help quickly and easily, so that you can get on with what you need to do.


Meet the team


We don’t outsource our support, so you’ll know that whoever you speak to will be helpful, knowledgeable and friendly. Watch our introduction video to find out more about Brandwatch Academy and meet the team.



Need Help?

Our support team are here for you. If you can’t find the answer in the Academy or have a problem, you can get in touch with our friendly in-house support team via phone or by submitting a ticket.


They’re on hand to offer help in English, Spanish
and German from:

8.30am to 1am (GMT) / 3.30am to 8pm (EST)
Monday to Friday.

US: 1 6464 536 686
UK: +44 1273 358 620