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Customer Service: Which Retail Banks are Most Responsive on Twitter?

May 16th, 2012. Posted by
twitterbank

This is a guest post from Adrian Swinscoe who we have been collaborating with on this piece of research given his interest in customer service and social media. Adrian is a consultant and coach based in Brighton (just round the corner from our HQ) who writes about customer focused strategies to grow your business on his blog. »

 

10 Amazing Social Media Factoids (pt. 2)

May 15th, 2012. Posted by
graduate

Not long ago we brought you 15 social media factoids that drew useless comparisons between internet statistics and other trivia, like the fact that there are triple the amount of apples eaten each day than the number of apps downloaded. »

 

Case Study: LateRooms.com

May 14th, 2012. Posted by
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LateRooms.com, the hotel booking specialist, needed a tool that would help it manage its reputation on the social web by monitoring the chatter around its brand and competitors, as well as more general conversation about booking accommodation.
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3 Valuable Lessons from American Express’ Social Media Playbook

May 11th, 2012. Posted by
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Michael Dolen writes his second article for us, explaining why he thinks American Express are doing social media so well. Mike is an expert in both credit cards and social media, and he runs a successful social platform all about credit cards.  »

 

The Friday#: Pottermore

May 11th, 2012. Posted by

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The Sizzle: Lady Gaga. The Fri-Up: Pottermore. The Sauce: Toky-glo

 

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Brandwatch is looking for a Database Administrator

May 11th, 2012. Posted by

We are looking for a smart and savvy Database Administrator to join our team of developers and systems admin staff in Brighton (UK).

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Product Update: Threshold Alerts

May 9th, 2012. Posted by
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Another day, another dollar. Sorry, another day, another update. Updates are as good as dollars, right? They are when they’re Brandwatch-flavoured.

Anyway, so this weekend we added a couple of new features to the Brandwatch app. The main upgrade we’ve been working on is threshold alerts, a smart system for alerting users to changes in data. »

 

Web Tester

May 9th, 2012. Posted by

We are looking for an experienced Web Tester to join our expanding Quality Assurance team.

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Inside Sales Rep, USA (New York)

May 9th, 2012. Posted by

Brandwatch is looking for a number of inside sales reps to join its burgeoning American branch. »

 

VP Marketing, USA (New York)

May 8th, 2012. Posted by

The VP Marketing in New York is a new role for Brandwatch. This person will spearhead our Marketing activity in the US market so it’s an exciting entrepreneurial job with amazing possibilities. »

 

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