Current Opportunities

We pride ourselves on our level and quality of technical support, and as we continue our  expansion we are hiring a Technical Support Engineer to join our existing Technical Support team in Brighton, UK.

The role would suit a recent graduate looking to break into the software industry, or an experienced support person looking to move into a more technical role.

Your duties will include:

  • Providing 2nd line technical support for the global customer support teams
  • Investigating issues in the application analysing the database, server logs and source code
  • Triaging production issues and escalating them as necessary to development teams
  • Maintaining and developing SQL reports, support scripts and tools to automate administration tasks
  • Developing software tools to empower our 1st line support teams
  • Fixing simple bugs

What you need:

  • Excellent problem solving skills
  • Good working knowledge of SQL
  • Some programming experience, ideally in Java
  • Scripting experience, ideally Python or Bash
  • Knowledge of web applications and how they work
  • Friendliness under pressure
  • Experience in a technical support role

The following would be beneficial:

  • Working knowledge of the linux command line
  • Web programming experience
  • Some knowledge of Java Spring

We are happy to train the right candidate so enthusiasm, attitude and willingness to learn quickly are as important as current skills.

We would expect a successful candidate to have a degree in computer science or a computing related subject, but will consider commercial experience in lieu of this.

Interested candidates should send their CV and a cover letter, including salary expectations, to jobs@brandwatch.com

We are now hiring an experienced QA Engineer to join our expanding Quality Assurance team. You will work within the Pro/Enterprise product team to understand the new functionality being developed, perform testing using both manual and automation test techniques, report issues and test the resulting fixes.

Here at Brandwatch we work in small product teams. We avoid high-stress environments by working on a single project at a time, putting quality first. We’d rather reduce scope than rush and produce a buggy feature. There will be a lot of whiteboard collaboration with a product owner, UX designer, and back and front-end developers to build really innovative features.

What you need

  • 3 years+ commercial web-based testing
  • Experience across both Manual and Automation Testing frameworks
  • Hands-on experience of working with Automation Testing tools, here we use Selenium WebDriver and Cucumber
  • Proficient in developing test scripts from scratch using Ruby or similar
  • Proficiency in QA processes and agile development, including Behaviour Driven Development
  • Advanced knowledge of a range of web browsers and operating systems

Experience of the following would be advantageous

  • Knowledge of Git and Jira
  • Ability to interrogate databases using SQL
  • Continuous Integration utilising Jenkins or similar
  • ISEB\ISTQB Foundation Level Certificate

Interested candidates should send their CV and a cover letter, including salary expectations, to jobs@brandwatch.com

If you know your Instagram from your SnapChat, and have experience of working in social, either agency or client-side, we want to hear from you!

Our Account Managers offer consultative advice and expertise to our wide ranging client base of both brands and agencies. It’s the Account Manager’s job in help our clients integrate social data into their business.

As well as being an expert on all things digital, with the confidence to guide clients through the ever-changing social wilderness, you’ll need the commercial skills to be able to spot opportunities to grow accounts – and follow them through, calling on whatever internal resource you need.

Our Account Managers are in the enviable position of being able to work with a wide range of clients and industries, gaining a sneak peak into the digital strategies of brands and agencies both big and small. if you’ve been looking for the opportunity to work in a cutting edge digital role that allows you to stay ahead of the curve, whilst also flexing your sales muscle, this is the role for you.

We are currently looking for fluent French and/or Spanish speakers.

You’ll need to be:

  • An experienced Account Manager
  • Fluent in Spanish and/or French
  • Charismatic
  • Professional
  • Engaging
  • Experienced in growing client revenue

The ideal Account Manager will have/be:

  • Proven account management experience ideally within a tech environment
  • Excellent knowledge of social media and/or digital sector
  • Ability to communicate across all business levels
  • Exceptional communication skills
  • Tech savvy and know your SnapChat from your Instagram!

Be Bold, Be Brilliant is our mantra; come join the team!

Interested candidates should send their CV and a cover letter, including salary expectations, to jobs@brandwatch.com

Due to our rapid expansion we are now hiring an Mac/Linux Systems Administrator to join our Global Office IT Infrastructure team. You will design and build the Office IT infrastructure, from the initial technical specifications to the implementation of later updates to grow capacity and keep pace with the changing IT environment.

Our infrastructure is primarily Linux-based, serving the needs of our users who have a mixture of Mac OS X, Ubuntu, Windows 7 clients and iOS, Android mobile devices.

You will work hand-in-hand with the three regional IT Service Desks, and report to the IT Infrastructure Lead.

Perks

  • A chance to work with great technologies and colleagues, learn and improve your skills and develop your career as we grow
  • Benefits package including company bonuses, employer pension contribution from Jan 2015, childcare vouchers, bike-to-work scheme, relocation package
  • Great location in central Brighton, just by Brighton station

What you need

  • Support of Linux and Mac OS X as first-tier desktop platforms, including configuration management (eg. Puppet or Ansible) and imaging (eg. OS X Net Install or Deploy Studio)
  • Experience using Open Directory and/or OpenLDAP
  • Linux or OS X Server administration and maintenance experience, including SMB/NFS filesharing and ideally KVM/OpenStack virtualisation
  • The ability to learn new technologies and roll-out elegant solutions for our staff

Interested candidates should send a CV and cover letter, including salary expectations to jobs@brandwatch.com

Due to our rapid expansion we are now hiring a Junior Linux Systems Administrator to join our Systems team, focusing on our data-centre operations.

You will install new equipment in our test and production environments, as well as fixing or replacing faulty hardware. You will also monitor the existing equipment, help plan for increased capacity in line with usage requirements as well as optimise hardware configurations for better resource utilisation.

As you expand your knowledge of the whole infrastructure there will be opportunities to move to a more senior position.

Perks

  • A chance to work with great technologies and colleagues, learn and improve your skills and develop your career as we grow
  • Benefits package including company bonuses, employer pension contribution from Jan 2015, childcare vouchers, bike-to-work scheme, relocation package
  • Great location in central Brighton, just by Brighton station

What you need

  • A keen interest in new technology and proactive attitude
  • Hands-on experience of installing and using Linux, ideally Debian GNU/Linux
  • Experience of building, configuring and repairing computers, ideally servers
  • Scripting experience with Bash, Python and/or Ruby
  • Preferably, knowledge of monitoring systems, ideally using nagios and graphite

Interested candidates should send a CV and cover letter (including salary expectations) to jobs@brandwatch.com

Due to our rapid expansion are now hiring a Linux Systems Administrator to join our Systems team.

You will focus on improving the performance, scalability and reliability of our frontend web server farm, primarily running NginX, Node.js and Apache Tomcat. This includes being part of the web operations support rota.

You will also contribute to the planning around new services and future capacity requirements for web applications delivered globally.

Perks

  • A chance to work with great technologies and colleagues, learn and improve your skills and develop your career as we grow
  • Benefits package including company bonuses, employer pension contribution from Jan 2015, childcare vouchers, bike-to-work scheme, relocation package
  • Great location in central Brighton

What you need

  • A proven track-record of supporting a modern web application, ideally running NginX, Apache Tomcat and Node.js on Linux.
  • Extensive Linux system administration experience, including performance tuning and scripting (Bash, Python and/or Ruby), and ideally using Debian GNU/Linux.
  • Experience with configuration management, ideally Puppet or Ansible
  • Monitoring and tracking of production systems experience, ideally Nagios, Graphite and Logstash
  • Experience of managing databases, ideally PostgreSQL and HBase
  • A keen interest in new technologies in this field

Interested candidates should send a CV and cover letter, including salary expectations, to jobs@brandwatch.com.

As we continue our fast expansion, we are hiring a Project Coordinator to join our Professional Services team.

Primarily, this role consists of translating clients’ monitoring requirements into Brandwatch setup in order for them to get the right insights out of the tool (search strings, rules, dashboard, alerts…). Once you’re comfortable with the application the role will also be to outsource tasks for bigger projects to freelancers as well as advising Sales and Account Management about setup.

After initial training, you will:

  • Become an expert using the Brandwatch tool
  • Support the Sales and Account Management teams with setups (searches using Boolean operators, dashboard set-up to show insights…)
  • Coordinate, schedule and audit the work of freelance Data Validators  based on Sales and Account Management requests
  • Advise sales, Account Management on setup process and approach
  • Ensure the work (i.e. search strings, dashboards…) is completed within time frames given and is of high standard
  • Answer follow-up questions from freelancers , managing feedback from the Sales and Account Management teams on completed work

The ideal candidate will have:

  • Experience in one or more of the following: social media, on-line media, on-line marketing
  • Excellent communication and organisation skills
  • A proactive and hands-on approach
  • Experience working in a deadline-driven environment
  • A first class or upper-second degree in a business related subject
  • A high level of competency in Excel, Word and PowerPoint, as well as the ability to quickly pick up use of new technologies
  • An excellent command of written and spoken English
  • Ability to speak another language would be an advantage
  • Some coding ability would be an advantage

Perks

  • A company that values innovation, creativity and cares about it staff
  • Brilliant people who are great to work with
  • Opportunities to develop your career

 

 

Due to our rapid expansion globally we are looking for a passionate, ambitious, digitally savvy candidate to take an important and exciting role – Director Sales Development in our New York office. These are the areas of responsibility:

Key Responsibilities:

  • Responsibility for the teams managing inbound lead qualification and outbound opportunity development
  • Reach and exceed outbound targets
  • Manage team leads and Reps in NY and SF
  • Understand how to use all channels, including Social, to drive outbound success
  • Introduce training, process and systems to support Reps in hitting outbound opportunity targets
  • Represent Brandwatch in a positive light to potential clients
  • Analyze and interpret key metrics, recommend changes, and drive continuous improvement.
  • Motivate, manage, coach and lead a great team of reps
  • Partner with Sales to align with vertical sales plans and help achieve Quarterly MRR targets
  • Partner with Marketing to drive up inbound conversion as well as leverage content, events and webinars for outbound activity
  • Develop ongoing training and mentoring programs for the team to continually hone their business skills and knowledge
  • Hiring, training and on boarding new team members

Requirements:

  • 5+ years hands on management experience, including managing managers, and teams of at least 10 people
  • 3 + years of experience in lead generation for B2B enterprise solutions with Fortune 500’s
  • Demonstrate a clear understanding of how to use multiple sources and multiple channels to identity and develop potential clients
  • Highly effective communicator both at the team level and with senior management
  • Creative, opportunistic and has a proven ability to motivate, coach and lead
  • Demonstrated success developing a repeatable and sustainable outbound lead programs which provide measurable improvement in top-line and bottom-line growth
  • Proven ability to create team processes (and accompanying documentation) that support wider business objectives.
  • Change Management skills
  • Experience and understanding of the full sales cycle
  • Ability to keep up with a demanding workload
  • Advanced excel user and can identify KPIs and supporting analysis
  • Expert problem solver
  • Familiarity with Salesforce.com
  • Bachelor’s degree minimum required

Perks

  • Strong Health & Benefits Package
  • 20 days paid holiday
  • Great Flatiron Location
  • iPhone & Macbook
  • An environment where constant innovation and having fun are required

Start date: ASAP.

Please send your CV and salary expectations to here.

Introduction to the role:

So imagine if you could take all of your experience and smarts and bring them to a company that’s just the right size – small enough that you can have a massive impact as a key member of the global marketing team, but big enough that it’s already successfully operating in New York, San Francisco, Berlin, Brighton (UK); that’s been featured in Techcrunch, Mashable, the New York Times, and Bloomberg TV; that has a kickass offering that clients in the know (and many of the biggest brands in the world) LOVE. Sounds good, right?

This Vice President, Marketing – Demand Generation position is a career opportunity for a smart, ambitious marketer used to generating hardcore, measurable revenue. Someone who is genuinely passionate about and expert in how to drive revenue through intelligent, sustained marketing programmes. Someone who eats spreadsheets and spits out pipeline. Someone who is only content with charts that point to the upper right corner and are colored in green. Someone who can lead from the front in this exciting, constantly evolving area of revenue marketing / demand generation / growth hacking / insert other buzzwords here. Someone who generates ROI just by standing next to inanimate objects.

Brandwatch is that company, with more than 200 committed, happy people, two world-class products, financial backing from top-grade investors and the ambition to go the whole way. More than 30% of the Fortune 100 use Brandwatch and the company was cited as a Strong Performer in “The Forrester Wave™: Enterprise Listening Platforms” in 2014.

To drive our growth to the next level, we are adding the experience that will help our talented marketing and sales teams to smash their objectives and lead the company in its continued growth.

Is that you?

Responsibilities:

  • To deliver repeatable, sustainable and predictable marketing-generated revenue in key global regions via digital marketing and marketing automation
  • Managing and growing the Revenue Marketing function, including:
    • Conceptualize, implement and optimize the marketing / sales funnel using industry best practices for SaaS marketing with a heavy emphasis on measurement and optimization.
    • People management (hiring, line management, coaching and developing)
    • Campaign management including track and reporting to analyse effectiveness
    • Drip marketing and lead nurturing programmes
    • Digital advertising
    • Overseeing activities that feed into the above, across content & email, display advertising, retargeting, SEM marketing, webinars, third-party advertising and partnerships, and content customization.
  • Driving performance through a results-driven experimental approach, both in existing channels and by experimenting with new channels and techniques
  • Owning marketing technologies, processes and systems, including database management, segmentation, data cleansing etc.
  • Planning, reporting and budgeting within monthly, quarterly and annual cycles
  • Working closely with Sales and Sales Development teams
  • Contributing to the whole of the global marketing team’s development

Skills and experiences required:

  • 10+ years B2B experience required, with 3+ in demand generation leadership
  • 3+ years working in SaaS, especially social or analytics
  • 5+ years of people management
  • Experience of working in (ideally) or extremely closely with sales teams and inside sales teams, and leading lead generation in this context
  • Global experience highly valued
  • Proven ability to understand and develop helpful attribution models
  • Experience with high quality forecasting and analysis
  • Advanced knowledge of best practices
  • Expert-level with marketing automation (Pardot or equivalent), CRM (Salesforce strongly preferred), email marketing, marketing analytics
  • Ability to bring techniques, personnel (if appropriate) and vendor relationships
  • Analytical Bachelors degree or MBA a plus

Attributes desired:

  • Outcome-focused
  • Strongly analytical
  • Process-driven
  • Curious
  • Ambitious
  • Driven
  • Able to see big picture and bring that back to detailed plans
  • Excellent people skills
  • Can engage others through communication (including presenting)
  • Passionate about marketing, sales and business
  • You must be fun – we want personality/humanity

Perks

  • Strong Health & Benefits Package
  • 20 days paid holiday
  • Great Flatiron Location
  • iPhone & Macbook
  • An environment where constant innovation and having fun are required

Start date: ASAP.

Please send your CV and salary expectations to here

Since 2005 Brandwatch has been developing one of the world’s leading social media monitoring applications. We work / partner with customers from all across the globe, ranging from Fortune 500 companies to SMEs. Brandwatch helps make sense of social data so that businesses can act on it.

As we continue our fast expansion, we are hiring onto our LatAm Sales team. This role is responsible for covering the Brazilian market and will focus solely on selling into Brazilian companies and agencies.

The LatAm Sales person should be able to do the following:

  • Be able to talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Have a native spoken and written fluency in Portuguese.
  • Build solutions based on an understanding of how to bring together Brandwatch and Partner applications.
  • Build your own pipeline and work with the Sales Development Representative team who work with Sales on lead generation alongside Marketing and Sales.
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs.
  • Manage multiple complex sales processes
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal.
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop an deep understanding of your aligned business verticals.
  • Have an understanding of sales techniques like SPIN
  • Have successful proven background in social media / social business sales

The right candidate will have:

  • Very strong commercial acumen
  • Experience operating in the Brazilian market
  • Understanding of the nuances of the local Brazilian commercial culture
  • Be real team player whilst being self sufficient
  • Be a great cultural fit within Brandwatch
  • An advanced understanding of social media
  • B2B sales experience
  • SaaS / software sales experience * An ability to build relationships at all levels of the organization
  • Have a solution selling approach to sales  * Being willing and able to travel  * Report on key success criteria to senior management * Strong time management
  • Have a knowledge of Salesforce CRM
  • Have experience with social media analytics, social media management, social CRM or other social systems.
  • A valid US visa

Perks

  • Strong Health & Benefits Package
  • Great Flatiron Location and Working space
  • iPhone & Macbook
  • An environment where new ideas are always welcome

Interested candidates should apply with a covering letter and salary details to here.

The Product team are passionate about making sure we develop the best possible products for our clients. We are a bunch of Product Owners who love talking to our clients about their use cases and then turning those into great features with the development teams. Our Scrum Masters make sure all of this is delivered in an agile and iterative way and that developers can get on with developing.

As we continue our fast expansion, we are hiring a Scrum Master to join the product development team and help us deliver amazing products. We are looking for someone who can show a clear passion for Scrum, can enable teams to be their very best and deliver quickly.

Your duties as a Scrum Master will include:

  • Showing a clear passion for Scrum and all things Agile
  • Running the Scrum process for 3 or 4 projects
  • Understanding each project’s requirements and technical constraints
  • Working with stakeholders to manage changes throughout the development process
  • Coaching developers on good agile practices
  • Reporting on progress throughout the projects
  • Improving our processes and making everything run smoothly

Skill Range

We are looking for Scrum Master candidates who can demonstrate the following:

  • Proven experience in successfully running software development projects, preferably using Scrum and other Agile methodologies
  • A solid technical knowledge of software development, preferably web-based SaaS applications
  • Experience of using Jira with GreenHopper
  • A keen interest in social media and technology
  • A clear passion for what you do and can excite teams of developers

Perks

  • A company that values innovation, creativity and cares about its staff
  • Real (and proven) opportunities to develop your career
  • Brilliant people who are great to work with

Interested candidates should send their CV and a cover letter, including salary expectations, to jobs@brandwatch.com

Recruiters please click here

As we continue to rapidly expand our US team, we are hiring a Junior Account manager to help service our Pro Account clients, and support our Senior Client Services team, in delivering an industry-leading level of service to our Enterprise client base.

In this role, you will:

  • Become an expert in configuring and using the Brandwatch tool
  • Onboard and service Pro Account Clients
  • Provide phone and email help to help clients solve problems, and get the best results from Brandwatch
  • Communicate product and service updates to our client base
  • Assist Account Directors in day to day duties
  • Manage CRM and Billing system records for client accounts and opportunities

You will have:

  • Excellent organisation skills
  • An ability to learn quickly that would make an Android envious
  • Experience of a fast paced working environment
  • The ability to multi-task and troubleshoot under pressure
  • Ability to be astute, strategic, intelligent and insightful -
  • Excellent account management and relationship building skills
  • 6 months working/interning within the digital marketing industry
  • Exposure to, and understanding of, social media monitoring tools
  • Experience of using social media/networks
  • A basic understanding of SEO, email, engagement management and social media
  • Desire to learn, driven by a pro-active approach to your work schedule
  • Ability to work autonomously
  • Attention to detail
  • Passion for the internet
  • Strong computer and desktop skills

Icing on the cake:

  • Experience of working with or for a social media monitoring provider
  • Demonstrable knowledge of marketing principles and best practice
  • Familiarity with Boolean logic
  • Experience working with CRM and/or ticketing systems

Success will be measured on:

  • Retention of your shared base clients revenue
  • Your clients satisfaction levels

Perks

  • Great Benefits package
  • Company bonus scheme
  • Macbook
  • Environment where new ideas are always welcome

Start date:

Interested candidates should apply here

 

Due to our rapid expansion we are now hiring an intermediate Java Developer to help us push our software platform even further. As a key member of the Integrations Team you will focus on integrating the Brandwatch platform with third-party applications. This will include pushing data in and out of Brandwatch and connecting features between Brandwatch and the external applications. You will take an active role from the early requirements phase all the way down to implementation and launch to production.

The role is based in our Brighton office, but as a lot of our partners are US-based there may be the possibility to relocate to San Francisco at some point.

Perks

  • Working with great tech and colleagues, plenty of opportunities to learn and grow
  • Benefits including company bonuses, pension scheme from Jan 2015, childcare vouchers, bike-to-work scheme, relocation package
  • An opportunity to express your creativity with 10% time to try out your ideas and experiment
  • Great location in central Brighton

Required experience

  • A programming-related degree
  • 2+ years of commercial Java development
  • Sound practice of agile development, including unit testing, TDD and CI (Scrum, Kanban, Mockito, JUnit, Git, Maven, Jenkins)
  • Experience of integrating third-party APIs
  • Ideally, experience of building authentication and authorisation systems (SAML, JWT)

Interested candidates should send a CV and cover letter (including salary expectations) to jobs@brandwatch.com

Since 2005 Brandwatch has been developing one of the world’s leading social media monitoring applications. We work / partner with customers from all across the globe, ranging from Fortune 500 companies to SMEs. Brandwatch helps make sense of social data so that businesses can act on it.

As we continue our fast expansion, we are hiring onto our Enterprise Sales team. The Enterprise sales are responsible for selling into Fortune 1000 companies and each sales person is focussed on vertical(s) to develop an understanding of how social works best for their clients.

The Enterprise Sales person should be able to do the following:

  • Be able to talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Build solutions based on an understanding of how to bring together Brandwatch and Partner applications.
  • Build your own pipeline and work with the Sales Development Representative team who work with Sales on lead generation alongside Marketing and Sales.
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs.
  • Manage multiple complex sales processes
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal.
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop an deep understanding of your aligned business verticals.
  • Have an understanding of sales techniques like SPIN
  • Have successful proven background in social media / social business sales

The right candidate will have:

  • Very strong commercial acumen
  • Be real team player whilst being self sufficient
  • Be a great cultural fit within Brandwatch
  • An advanced understanding of social media
  • B2B sales experience
  • SaaS / software sales experience * An ability to build relationships at all levels of the organization
  • Have a solution selling approach to sales  * Being willing and able to travel  * Report on key success criteria to senior management * Strong time management
  • Have a knowledge of Salesforce CRM
  • Have experience with social media analytics, social media management, social CRM or other social systems.
  • A valid US visa

Location: San Francisco

Interested candidates should apply here.

 

A Sector Director will lead the company’s sector specific strategy. This role reports to the VP of Enterprise. As the lead on the company’s sector strategy you will be expected to become the sector subject expert, lead internal discussions and intra-office knowledge sharing, assist marketing in helping set sector marketing priorities, engage and utilize data team to drive appropriate data heavy content and liaise with product team on roadmap.

As the leader of a sector team you will responsible for helping to build and lead the sector team at scale. This is an extremely strategic role within the company operating at a high level of executive visibility. As sector director you will be responsible for meeting all individual and team MRR and OO revenue goals. This will require sharp focus on building and managing a pipeline that includes SMB to Enterprise opportunities.

Responsibilities include:

  • Meeting and exceeding MRR and One-off sector revenue goals
  • Facilitating accurate forecasting of revenue to manager
  • Acting in a consultative manner through heavy discovery and use case driven demo customization.
  • Demonstrating Brandwatch functionality across Enterprise organizations.
  • Responding to RFP/RFI documents.
  • Working with ProServ team to spec and build SOWs.
  • Building and maintaining an accurate sector plan.
  • Working with assigned SDR on target lists, pitch and prospecting approach.
  • Traveling to and speaking at industry trade shows and marketing conferences.
  • Leading in person prospect presentations.
  • Work with partner team on partner opportunities.
  • Providing leadership and guidance to sector team.
  • Proactively providing feedback and direction to marketing and product teams.

Perks

  • Strong Health & Benefits Package
  • iPhone & Macbook
  • An environment where constant innovation and having fun are required

Start date: ASAP

Interested applicants please apply here

We’re looking for a talented JavaScript developer to join our brand new “Pro/Enterprise” product team. We are finding solutions to difficult problems like real-time user collaboration and features to help our very large clients scale up.

You:

  • are an experienced developer, although the title Software Engineer might well suit you best. You can construct elegant code quickly, and you know it works because TDD is second nature to you.
  • love code units that do one logical thing, but feel irked if you have to write the same code twice – you abstract it away so you don’t have to do it again. When you see a problem in a codebase you add it to your todo list and fix it with your next pull request.
  • are happy reviewing pull requests from others and enjoy getting comments on your code, because you’ll either learn something smart or teach someone else something new.
  • can describe the Observer pattern without thinking and have investigated the many MV* architectures. You’ll happily debate prototypal inheritance vs mixins.
  • love playing with new technology but won’t just jump on the latest bandwagon without evaluating whether it’s a good fit first.

Our Development

Here at Brandwatch we work in small product teams. We avoid high-stress environments by working on a single project at a time, putting quality first. We’d rather reduce scope than rush and produce a buggy feature. There will be a lot of whiteboard collaboration with a product owner, UX designer, and back and front-end developers to build really innovative features.

You’ll use Git, Backbone.js, Underscore.js, Jasmine and Sinon, Node.js, Express, d3.js (yes, we don’t support IE8), Highcharts, and many other technologies including home-grown open source projects (https://github.com/BrandwatchLtd).

We automate all the things using Hubot, Jenkins, and Github web hooks and are moving towards continuous deployment.

The Culture

  • small teams of skilled people, in a friendly and relaxed environment
  • quiet hours for developers so you can work uninterrupted throughout the morning
  • spacious new offices in the Brighton North Laine, with “Who’s coming for burgers on the beach” being a regular lunch time call in the engineering department
  • work with people all over the world…and use telepresence robots for meeting remote colleagues… provided you don’t mind seeing a Berliner colleague’s face rolling past on a robot!
  • You get to name your sprints after ridiculous death metal bands (or whatever you like). Go and Google “Hatebeak” right now.
  • “Funky Friday” takes place every other week giving you 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need
  • All the usual start-up temptations…cupboards bursting with snacks (a range to satisfy all taste buds), fruit boxes, drinks fridges, weekly smoothie bar, sushi days, a very energetic foosball table… and of course #c0ffee!

Please send us your CV and covering letter including salary requirements to jobs@brandwatch.com. Include a link to your Github account for a bonus point.

The Sales Development Team at Brandwatch are responsible for driving a consistent flow of high quality, sales ready leads through to the sales team. Working closely together, the Sales Development Team are constantly engaged in a proactive campaign of targeted, outbound lead generation. The team are all made up of real go-getters who bring real spark and energy to the role. They love networking and spotting real meaty opportunities whilst still maintaining a high level of credibility.

We don’t cold call or burden the team with excessive and unnecessary KPI’s.  Instead we offer the right candidate the opportunity to excel and have the sales career that dreams are made of. The world is your oyster!

The role includes:

  • Identifying, researching, quantifying and contacting all potential sales leads
  • Calling, emailing or networking using social media channels

The ideal Sales Development candidate will:

  • Have proven sales experience ideally within a tech environment
  • Love working to and more importantly smashing targets!
  • Be uber professional
  • Have the ability to communicate across all business levels
  • Have high levels of credibility
  • Be tech savvy and love a good old Tweet!

Brandwatch is an inside-out company. We don’t make bold claims and big puffy statements that we can’t back up. We prefer to under-promise and over-deliver – it feels better. We make sure that we believe and believe in everything we say and do. As we do this, we also want to build a movement that other people want to join.Be Bold, Be Brilliant is our mantra; come join the team!

Interested applicants should send their CV and cover letter with salary expectations to jobs@brandwatch.com

As we continue our fast expansion, we are hiring Korean, Dutch, Spanish, Arabic, Portuguese and Romanian speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.

Major duties:

  • Constructing search queries to capture brand mentions on social media sites (full training provided)
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Adhoc tasks

Typically the work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding work. All training and meeting attendance time are paid.

Education/skills requirements:

  • Must possess native or near native proficiency in the required foreign language
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Permission to work in the UK (self employed)
  • To be based in Brighton or nearby is an advantage

Please send your CV and cover letter to jobs@brandwatch.com

The Sales team is responsible for generating new business from qualification to close with SMEs and mid-market agencies and brands. They are the engine of Brandwatch. You will be focusing on your specialist sector/industry and delivering unprecedented results with unrivalled energy and panache!

We are currently looking for fluent French speakers

You will be responsible for:

  • Qualify and close inbound leads – not a cold call in sight
  • Manage and report on your pipeline
  • Deliver online product demonstrations to CEO’s, Marketers etc
  • Manage and inspire your customers through the product trial process
  • Achieve and smash monthly new revenue targets
  • Attend trade shows and networking events as needed
  • Be able to clearly and passionately articulate the Brandwatch offering and how it can help clients achieve their business goals

You must have:

  • Minimum 2 years in a sales or marketing role ideally within the Digital/Social Media world
  • Industry/sector expertise; media, automotive, FMCG, healthcare etc. We want you to come with a black book of connections!
  • Strong system/tech skills in order to demo the product
  • The ability to speak to any business level
  • Previous successful sales experience or a passion for sales
  • Excellent written and verbal communication skills
  • Be able to understand and articulate client needs
  • Have an understanding of how social media can help businesses
  • A strong drive to meet and exceed measurable performance goals
  • Demonstrated ability to work well in a team setting
  • Ideally you will speak fluent French

You should have:

  • A love of tech!
  • An associates degree in business or related field
  • Experience managing a sales pipeline
  • Experience in software or SaaS
  • CRM experience, SalesForce is preferable
  • A sense of humour
  • A second language (currently looking for French)

Interested candidates should send their CV and a cover letter, including salary expectations to Jobs@Brandwatch.com

Be Bold, Be Brilliant is our mantra; come join the team!

 

The Product team are passionate about making sure we develop the best possible products for our clients. We are a bunch of Product Owners who love talking to our clients about their use cases and then turning those into great features with the development teams. Our Scrum Masters make sure all of this is delivered in an agile and iterative way and that developers can get on with developing!

As we continue our fast expansion, we are hiring a Product Owner to join the product development team and help shape our products and delight our users. We are looking for someone who can show a clear passion for making products, can continually deliver innovative ideas and wants to play a very influential role in our companies future.

Your duties as a Product Owner will include:

  • Having a clear understanding of the user and use cases and be able to clearly communicate that with the rest of the company, especially the product development team.
  • Creating bold and brilliant solutions to fulfill those users needs.
  • Guiding the development of specific features and new products by identifying clear requirements, creating, trialling and refining prototypes, planning feature launches, gathering feedback after launch and identifying the need for further development
  • Conducting market, competitor and client studies to inform our software development roadmap and strategy
  • Liaising with the marketing team, client relations team, technical team and other members of the Product team, and reporting to the Head of Product

Skill Range
We are looking for Product Owner candidates who can demonstrate the following:

  • Proven experience of exceptional commercial experience as a Product Owner
  • A portfolio of successful software product launches, preferably web-based SaaS applications
  • Experience delivering projects with an Agile methodology (we use Scrum)
  • A keen interest in social media, technology and user experience
  • A clear passion for what you do and can excite teams of developers

Perks

  • A company that values innovation, creativity and cares about its staff
  • Real (and proven) opportunities to develop your career
  • Yearly bonuses

Interested candidates should send their CV and a cover letter, including salary expectations, to jobs@brandwatch.com.

Help make Brandwatch famous in the European digital business community: with target clients, with peers, with influencers and the traditional media. This is an incredible opportunity to take risks and employ creative new ways of engaging our influencers and market in general. Working closely with the rest of the global marketing team – including our US PR team – you will be responsible for our English-language PR outside of North America.

Responsibilities:

  • Developing and managing our external communications plan
  • Own relationships with influencers, analysts, media and key peer & customer communities
  • Launching insanely creative campaigns that showcase our brilliance and make people laugh, gasp or cry (mainly laugh)
  • Proactively spotting opportunities to newsjump, and then moving fast to capitalize on those
  • Co-ordinating spokespeople and, where appropriate, personally giving comment
  • Tenaciously championing Brandwatch externally

Skills and experiences required:

  • Proven experience in PR
  • Ability to develop and nurture strong relationships with time-scarce influencers
  • Creative campaign production – including generating great ideas in collaboration with others and seeing them through to high-impact execution
  • Developing messaging
  • Excellent writing skills
  • Strong commissioner of other creative services inc. agencies and freelancers
  • Media neutral – extremely competent across the mix from social to ‘traditional’ (obviously excellent digital and social is crucial)
  • Agency-side experience is very highly valued
  • B2B or B2C tech experience is valued
  • Some experience of stunts, experiences or other physical campaigns is valued
  • Existing relationships with tech media and influencers highly valued

Attributes desired:

  • Ability to thrive in fast-paced startup environment
  • Competitive and ambitious for self and team
  • Voracious reader – tapped in to what’s going on
  • Socially astute – able to adapt to different characters, context and situations
  • Willing to work hard and enjoy the journey

Perks

  • Free snacks and drinks
  • 25 days paid holiday
  • Great Brighton offices
  • iPhone & Macbook
  • An environment where constant innovation and having fun are required

Interested candidates should send a CV and cover letter (including salary expectations) to jobs@brandwatch.com

Brandwatch is building something special. We have already created the best Social Media Monitoring platform in the world, but that’s just the start. We are looking for great people to help us write the next chapter in Social.

We now need an Office IT Manager to manage our global office IT teams. While based in Brighton, you will look out for the staff in all our offices including New York, San Francisco, Stuttgart and Berlin – with more to come!

Your ultimate responsibility will be the smooth operation of our internal office IT, ensuring that all parts (people, process and technology) work effectively and that we foster a world-class global IT team. You will be responsible for line management of the three regional service-desk leads and the global IT office infrastructure lead, and report to the Head of Systems.

Perks

  • Working with great tech and colleagues, plenty of opportunities to learn and grow
  • Benefits including company bonuses, pension scheme from Jan 2015, childcare vouchers, bike-to-work scheme, relocation package
  • Great location in central Brighton right by Brighton station

What you need

  • A track record of planning and delivering multinational IT projects
  • Experience of managing a team
  • Experience of establishing global process and policy across international service desks.
  • Preferably, experience of running a non-Windows IT environment, knowledge of ITIL or similar methodology, and of industry standards on information security management (in particular ISO27001)

Interested candidates should send a CV and cover letter (including salary expectations) to jobs@brandwatch.com

As we continue our rapid expansion, we’re looking to add an experienced Java developer to our Berlin-based onboarding team. You’ll be working to extend our Spring-based API as we add new features and functionality to our core product, as part of an English-speaking team.

The successful candidate will have the following skills:

  • A good programming-related degree, ideally Computer Science
  • 2+ years Java programming experience
  • Knowledge of Spring 3+, Maven and Git
  • Experience with TDD and BDD methodologies
  • Experience of Agile, particularly SCRUM and/or Kanban techniques
  • Knowledge of databases, e.g. MySQL or PostgreSQL
  • Comfortable with the command-line, preferably Linux
  • Fluent English
  • An interest in social media
  • A natural interest in technology, always reading about and tinkering with new tools and ideas and able to pick things up quickly

Perks:

  • A company that values innovation and creativity
  • Real opportunities to develop your career
  • Brilliant people who are great to work with
  • Monthly and yearly bonuses
  • 10% time to try out ideas of your own and experiment with promising technologies
  • Brand-new office in Prenzlauerberg, with free drinks and snacks, and an office dog

Interested candidates should send their CV and a cover letter, including salary expectations, to karriere@brandwatch.com

Recruiters please click here

Your role as Director of Agency Sales is input to, and execute the Brandwatch Agency development and sales strategy. The role will require you to work closely with multiple Brandwatch teams including Sales Development, Client Services, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a pro-active and positive member with those teams.

You will have overall responsibility for all agency revenue and you will be measured on the ability of your team to reach quarterly recurring and one-off revenue targets comprising of new sales and the management of ongoing revenues. As a coach to the team you will be expected to develop your team to deliver the best possible results whilst maintaining the positive reputation Brandwatch has developed over the years.

Although this role does not carry a personal quota you will be expected to be able to present and demonstrate the Brandwatch platform to a high level.

Responsibilities

The following outlines the main responsibilities of the role:

  • Coaching and leading a team of experienced sales and account managers focussed on Agency development
  • Deliver monthly recurring revenue (MRR) with the agency group in line with or excess of the quarterly quotas set by the Company
  • Together with the EVP North America; build and communicate a plan to deliver increasing quarter on quarter MRR with agencies that can be reasonably executed by the Company
  • Work with other teams like Product and Marketing to ensure that Brandwatch offerings are matched to the Agency space
  • Ensure that Brandwatch is well known and has a good reputation across the agency world
  • Build and maintain strategic relationships with key Agency contacts
  • Have an expert knowledge of the Agency space, including being up to speed on Agency group wins, losses, strategy and plans
  • Be able to represent Brandwatch both within the company, and externally, in a way that is consistent with the overall company culture and objectives
  • Be able to clearly understand and represent the Brandwatch product & service offerings to an advanced level – and how these can help agency clients
  • Work closely with Sales Development to manage pipeline
  • Sign and develop multi-agency or agency group wide contracts
  • Be responsible for reporting performance and making recommendations based on analysis
  • Hiring, as needed, onto the team
  • Be able to train sales people based on your own experience
  • Maintain a good level of client satisfaction within agency groups

Perks

  • Strong Health & Benefits Package
  • Great Flatiron Location and Working space
  • iPhone & Macbook
  • An environment where new ideas are always welcome

Interested candidates should apply with a covering letter and salary details to here.

Combining three fields – journalism, PR and data analytics – the PR Data Analyst will closely follow news stories in every industry and field, uncover opportunities to provide social data and insights to reporters for breaking news coverage, write queries and analyze social media data within the Brandwatch listening platform, pitch media, and more.

This is a position that doesn’t exist in any other company and is a truly singular opportunity to practice media relations, investigative research skills, and data analysis, all in a fast-paced environment as part of one of the world’s leading social data analytics tech companies.

The PR Data Analyst will report directly to the PR Manager and work closely with the rest of the Breaking News Analytics Team including Content Researchers and other Marketing team members.

Responsibilities:

  • Using the Brandwatch Analytics platform to scan news stories, deciphering trends and key current events on Twitter, news sites, and other social media platforms, to curate a steady stream of opportunities for Brandwatch to provide social data to breaking news coverage, and industry stories
  • Writing queries and tracking social conversations
  • Analyzing social data findings and summarizing key insights and trends
  • Closely following and communicating with key reporters in a variety of industries

Additional tasks:

  • Media list maintenance and research
  • Coverage tracking and reporting
  • Assist writing pitches, press releases, blog posts
  • Help develop reports and quarterly presentation

Skills and requirements:

  • A passion for learning new ways to communicate
  • Data analysis experience (or keen interest to learn)
  • Daily use of social listening and analytics platform
  • Query writing, data analysis, insightful thinking
  • Eager and earnest interest in news, pop culture events, and breaking stories
  • Energetic, opinionated and enthusiastic individual that is deadline-driven, yet thorough
  • Excellent writing skills
  • Open and honest communication
  • 2+ years relevant work experience in public relations, journalism, data analytics, news research, or another related field
  • Undergraduate degree in journalism, communications, public relations, marketing, data analytics, or another corresponding area

Salary is dependant on experience so please submit your CV and cover letter including salary expectations here

Brandwatch is one of the world’s best Social Media Monitoring applications. We help hundreds of clients discover, understand and respond to comments made on the web.

As we continue our fast expansion, we are hiring an Javascript Developer for our office in Berlin to enhance and extend our user interface. You’ll be working within a highly-skilled team using cutting edge technologies such as Backbone.js and Node.js in order to add new functionality to the Brandwatch web application.

The successful candidate will:

  • work day-to-day on the Brandwatch web app, a complex backbone js app served by Express on node.js
  • be involved in the creation of new functionality through initial estimation to final delivery, as part of feature teams using scrum methodology
  • be jointly responsible with the other seniors for mentoring junior developers

You should have:

  • A good programming-related degree
  • Advanced Javascript programming skills
  • Advanced knowledge of HTML 5, CSS, and Web standards
  • Exposure to Backbone.js, with an understanding of MV* architectures
  • Experience of developing with BDD (or TDD) processes and frameworks using tools such as Jasmine, Mocha and Sinon
  • Experience with Git (a link to your Github account is a plus)
  • Familiarity with Node.js
  • Familiarity with Linux/OSX

Perks:

  • A company that values innovation and creativity
  • Real opportunities to develop your career
  • Brilliant people who are great to work with
  • Work on small projects of your choice every other Friday
  • Monthly and yearly bonuses

Interested candidates should send their CV and a cover letter, including salary expectations, to karriere@brandwatch.com

The Professional Services team are the power users of Brandwatch. From local to international roll-outs, single to multilingual requests and PR to research projects, our job is to translate our client’s requirements into Brandwatch setup and ensure that the process is both smooth and efficient. By using our knowledge of the application as well as our social media experience, we make the magic happen for clients by giving them relevant and quality insights out of all the noise. Then, we present these insights to our clients in the form of bespoke, user friendly and interactive dashboards.

This role is primarily one of helping and advising our clients to get the most out of Brandwatch to meet their objectives. There will be an initial training to become a Brandwatch expert in terms of setup within the application and best practice. The Client Engagement Consultant will be part of the Professional Services team within the Operations department but will work closely with Account Management at all stages.

The role is initially part-time (with the possibility of becoming full time based on performances). The Client Engagement Consultant will be based in our Brighton office but will have the flexibility in terms of working hours. The role will involve travelling for face to face meetings with clients.

The role holder will:

  • Work closely with Account Management to identify clients at risk of churning or requiring additional help (improving the quality of their data, increasing their engagement with the application, increasing insights via dashboards and data validation)
  • In collaboration with Account Managers, organise and run consultations with clients (will involve travelling)
  • Identify the difficulties clients are facing, understand objectives and suggest appropriate solutions
  • Scope the solution with Account Management making sure Brandwatch has the resources to deliver, keeping costs at a minimum
  • Liaise with the Professional Services team to book in the work and supervise execution and quality
  • Make sure we have a balance between keeping clients happy and offering free work
  • Keep track and follow up on results with the Account Management team
  • Adapt strategy to needs over time

Skills range:

  • Experience in one or more of the following: social media, online media, online marketing, digital media
  • Account Management or project management experience
  • Excellent communication and organisation skills
  • A proactive and hands-on approach
  • Experience working in a deadline-driven environment
  • A high level of competency in Excel, Word and PowerPoint
  • Ability to quickly pick up use of new technologies
  • An excellent command of written and spoken English
  • An additional language is an advantage
  • Previous experience using a social monitoring application is an advantage

Performance bonus available.

Please e-mail your CV and cover letter to jobs@brandwatch.com

Recruiters please click here

Brandwatch is one of the world’s best Social Media Monitoring applications. We help hundreds of clients discover, understand and respond to comments made on the web.

As we continue our rapid expansion, we are hiring a Java Developer to join our development team in sunny Stuttgart.

You will be working on an exciting product, providing API support for innovative data visualisations using cutting edge software and hardware. This is a great opportunity to work on something with a high level of exposure.

This role is ideal for self-starters who wish to move on to a more challenging role and learn new skills.

What we are looking for:

  • A good programming-related degree, ideally Computer Science
  • 2 years of commercial Java programming experience, ideally around the Spring 3 framework and/or Big Data technologies
  • Experience integrating 3rd party APIs
  • Knowledge of databases, e.g. MySQL or PostgreSQL
  • Strong SQL skills
  • Experience of Agile and SCRUM and Agile development processes (refactoring, unit tests etc.)
  • Experience of Git
  • Ability to find the way around existing large code bases
  • Good problem-solving skills, able to think laterally and come up with solutions on-the-spot
  • Good communications and team-working skills
  • A natural interest in technology, always reading about and tinkering with new tools and ideas and able to pick things up quickly
  • An interest in social media and familiarity with the current trends
  • Very good English skills and experience of working with a remote team

Perks:

  • Brilliant people who are great to work with
  • Visits to our HQ in sunny Brighton
  • A company that values innovation and creativity
  • Real opportunities to develop your career
  • Monthly and yearly bonuses
  • 10% time to try out ideas of your own and experiment with promising technologies
  • A nice office in a central location in Stuttgart
  • Regular table football matches, free drinks and snacks!

Interested? Send your CV and a cover letter, including salary expectations, to karriere@brandwatch.com!

As we continue our fast expansion, we are looking for Java Developers to work on our data collection and analysis team. These roles will involve extending our web crawlers to cover additional sources, extracting new kinds of metadata, improving algorithms for spam filtering.

This is an ideal opportunity for developers who’ve been out of university for a few years and are looking for a new challenge.  It’s a job that will give you interesting problems to solve, and the chance to learn new skills and work with new technologies.

The successful candidate will have the following skills:

  • A good (1:1 or 2:1) programming-related degree, ideally Computer Science
  • Proven experience of Java programming experience
  • Knowledge of databases, e.g. MySQL or PostgreSQL
  • Comfortable with the command-line, preferably Linux
  • An interest in social media
  • A natural interest in technology, always reading about and tinkering with new tools and ideas and able to pick things up quickly

Interested candidates should send their CV and a cover letter, including salary expectations, to jobs@brandwatch.com

Recruiters please click here

Our NYC Chelsea location is a lofty and energetic environment full of fresh, innovative professionals working towards their team goals in one unified direction. Our dynamic and open working environment lends itself to creative ideas, cross-departmental collaboration and impromptu ping- pong tournaments and bi-lingual Karaoke sing-offs!

As a Sales Development Representative you will form a part of our sales team with a focus on specific industry verticals and agency groups. Working across multiple channels simultaneously, you’ll need to be:

  • organized, smart, tech savvy,
  • a good talker, a better listener,
  • interested and excited by what social media means for businesses and be able to create and manage a content calendar made up of our own and other great stuff you find out there.

What we do Day-to-Day:

  • Prospect, educate, qualify, and develop target accounts and inbound leads to create sales-ready leads and opportunities
  • Successfully manage and overcome prospect objections
  • Interact with prospects via telephone and email and generate interest in Brandwatch products
  • Qualify leads and identify those which meet identified qualification criteria
  • Update CRM (Salesforce.com) to ensure data is accurate
  • Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity

Skills You will Needs to Pre-Qualify for this Role:

  • College degree or equivalent work experience
  • Extremely Strong verbal and written communication skill
  • Confidence to overcome objections and convert interest into qualified leads
  • Attention to detail in working with internal systems (Salesforce)
  • Strong Lead generation skills
  • Positive and energetic phone skills
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment!

Please APPLY HERE

We have built a team of the brightest developers and built our own web crawler, text analysis engine and web-based user interface. Continuing our expansion we are seeking to hire Javascript Developers for our office in Stuttgart to enhance and extend our user interface.

You’ll be working within a highly-skilled team using cutting edge technologies such as Backbone.js and Node.js in order to add new functionality to the Brandwatch web application.

The successful candidate will:

  • work day-to-day on the Brandwatch web app, a complex backbone js app served by Express on node.js
  • be involved in the creation of new functionality through initial estimation to final delivery, as part of feature teams using scrum methodology
  • be jointly responsible with the other seniors for mentoring junior developers

You should have:

  • A good programming-related degree
  • Advanced Javascript programming skills
  • Advanced knowledge of HTML 5, CSS, and Web standards
  • Exposure to Backbone.js, with an understanding of MV* architectures
  • Experience of developing with BDD (or TDD) processes and frameworks using tools such as Jasmine, Mocha and Sinon
  • Experience with Git (a link to your Github account is a plus)
  • Familiarity with Node.js
  • Familiarity with Linux/OSX

Interested candidates should send their CV and a cover letter, including salary expectations, to bewerbung@brandwatch.com

Recruiters please click here