Support Team

We never outsource our support, so you’ll know that whoever you speak to will be helpful, knowledgeable and friendly. Our support team empower you and your team to use Brandwatch Analytics to the best of your abilities.

We’ve invested heavily in our support offering and it pays off: we’re proud to say that we have a customer support satisfaction score of 97%.

You can contact the support team via phone or by submitting a ticket.

They’re on hand to offer help in English, Spanish and German from 8.30am to 11pm (GMT/BST) / 3.30am to 6pm (EST), Monday to Friday.

US: +1 212 229 2240 (option 1)
UK: +44 1273 234290 (option 1)

View our Support SLAs

Watch our introduction video to find out more about our customer support offering.