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By Gemma JoyceMay 9
We are excited to announce a strategic partnership with Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions.
As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics.
Clarabridge has integrated Brandwatch into its Clarabridge Social Platform, meaning seamless access to social data and providing clients with a single hub to listen, understand and act on customer feedback.
We’re proud to be working with Clarabridge to help bring superior intelligent customer analysis to social analytics, meaning brands and businesses can now take advantage of both structured customer data and social media data with an integrated solution. This will help brands get a more in-depth and holistic view of their customers.
“Clarabridge has been and continues to be the pioneer in multi-source customer experience management for the Global 1000. Our partnership with Brandwatch provides our customers with an integrated end-to-end solution for social media, further expanding our Clarabridge Social offering. The level of rich social media data provided by Brandwatch coupled with the intelligent analytics and operationalize capabilities provided by Clarabridge enable our customers to have the most sophisticated CEM hub available on the market and that is incredibly beneficial to our customers” said Sid Banerjee, CEO, Clarabridge. “We’re looking forward to the opportunities that this affords our customers.”
Of course, you know all about us at Brandwatch and what we offer (amazing coverage of the social web in 25 languages and advanced social analytics and intelligence, in case you didn’t), but here’s a bit more information about what the new partnership with Clarabidge offers customers: