The Feature Our Happiest Customers Love Most
By Gemma JoyceFeb 28
Eight months ago I embarked on a journey into the wild west of social media software. My goal was to create a simple social CRM guide for Software Advice, but the task proved to be somewhat of a moving target.
Unlike more veteran software markets, the social media software landscape is in a state of flux. Mega companies from Google to Microsoft are snapping up products left and right and branding with the goal of differentiating themselves in a burgeoning software market.
While all of this diversification created new opportunities for buyers (because they can use these programs to accomplish new and amazing things), it also created a problem.
It left many wondering where to even start navigating a market steeped in a complicated web of buzzwords.
So, I decided to do something about it. The research for the guide I mentioned became the precipice for a larger project called The Social App Map.
The goal of the app map was two-fold:
To use the map, users can either click on any logo in the “home screen” and a box will pop-up with more information about that application, or they can use the filter to check off features and find out which apps have those features.
My first step in creating this guide was to come up with the most-common categories and features in the market.
To do this, I interviewed more than 10 experts in the field, including other software analysts and founders of innovative products in the market.
From these conversations, I devised the five software categories and 18 features you see listed in the filter (rollover text in the filter provides a description of each feature). This included features for “Social Media Monitoring,” “Social Media Management,” “Social Media Marketing & Advertising,” “Social CRM” and “Social Communities / Business Collaboration.”
Next, I emailed an eligibility form to be included in the map to 122 top-tier social media systems.
I evaluated their submissions against a few criteria, including their market differentiator, unique features, breadth of capabilities, or position in the market as a whole. From there, I selected 70 systems to include in the map.
Brandwatch was among the applications chosen to be included in the app map. In addition to offering every feature in the “Social Media Monitoring” category, the system also offers functionalities from three other categories.
Their Query feature (with boolean search string) is also truly one of a kind, offering extremely accurate data on sentiment, influence, location and more. Finally, the cost of entry for Brandwatch is relatively low, compared with similar products.
The results of this research are encapsulated in the finished tool, which you can try for yourself here.
While buyers should still conduct demos and get detailed price quotes from vendors, my hope is that this tool will provide companies a shortcut to complete their initial research into the market.
So, what you do think?
Tell me what you discover with a comment here.