[Breaking News] Brandwatch named a Leader in Forrester Wave™

Social Listening Platforms, Q4 2020

Read the Report
News

Published May 28th 2020

Introducing Brandwatch Reviews: 5 Insights Every Marketer Needs

Brandwatch Reviews helps users measure reviews online, compare them with competitor reviews side-by-side, and learn how to improve their ranking. Read on to see how it works.

Imagine you want to buy a top of the range camera. You’ve just started to get into photography and you’re desperate to upgrade your out-of-date tech.

After spending a few hours one night analyzing the various alternatives, reading professional articles, and watching a few videos, you’ve narrowed down the search to two options.

They both have largely the same spec, pretty much the same features, and they’re available at the same price.

You wonder, for a moment, how you’ll decide between the two. But then you load up Amazon.

One of them is rated at 4.8 stars, the other only has 4.4 stars. Case closed. You’ll obviously buy the one with the better reviews.

This scenario plays out thousands of times a second online.

Customers across the web lean on Amazon reviews to make their final purchase decision.

If you’re selling online, not only is it crucial that you understand how your product is rated, but also that you know how to improve your score and how your rating might change in the future.

Introducing Brandwatch Reviews

Brandwatch Reviews helps users measure reviews online, compare them with competitor reviews side-by-side, and learn how to improve their ranking. Here’s how it works:

For marketers, product designers, and analysts, Product Reviews will provide a number of benefits:

  • Improve your ranking: Learn what negative reviewers want, spot opportunities to improve your position, and garner a higher product rating
  • Beat the competition: Compare directly with your competitors and spot weaknesses you can capitalize on
  • Discover game-changing buyer needs: Find the small improvements that will supercharge growth
  • Sell more online: Garner better reviews, beat the competition, create better products, and ultimately sell more

5 questions you couldn’t answer before

With this unique pool of data you’ll be able to gather more granular information on your customers. Here are five questions you could answer with Reviews.

1. Which untapped markets can we target?

Create a folder looking at reviews from an adjacent industry. Discover how products overall are reviewed, spot your top competitor, and discover if there’s an opportunity to capture market share.

2. What common complaints do my customers have?

Collect thousands of reviews from multiple review subdomains online and discover the common complaints. Product designers can, for the first time, aggregate all negative reviews and quickly rank what product improvements are a priority.

Here we can see reviews are on the whole positive, yet the one negative theme shared by almost all reviewers is the high price.

3. What product feature do customers want?

Filter through all your reviews to find the features your users want. Here we’ve applied a filter to our reviews to only show reviews containing the phrase “I wish”. It reveals some of the features customers want.

It’s one more way to use Brandwatch Reviews to help inform product development.

4. Can I predict how customers will review my product next month?

Monitor reviews over time to gauge trends and better predict future reviews. Here we can see positive reviews have started to drop off, but the volume of one or two star reviews is still consistent. At this rate, we can predict a significant number of future reviews will be negative.

5. Would a price change affect my reviews?

With historical data, we can measure how price changes affect a brand’s reviews. Looking specifically at Samsung’s Galaxy s10 and using PriceSpy’s data, we know that the price from January 2020 to March 2020 dropped from £580 to £540. During the same period we see a significant increase in positive reviews.

Find out more 

Interested in learning more about how customers review your products online?

Head here to sign up for our webinar to see the product in action.

Or click here to book a meeting with an expert.

Share this post
Categories
Marketing Product
Search the blog
Brandwatch Bulletin

Offering up analysis and data on everything from the events of the day to the latest consumer trends. Subscribe to keep your finger on the world’s pulse.

Get the data
facets Created with Sketch.
facets-bottom Created with Sketch.
New: Consumer Research

Be Consumer Fit.

Adapt and win with Consumer Research, our new digital consumer intelligence platform.

Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.