Latest Research: The Best Brands and Industries for Customer Experience 2020

Blending 200 million online conversations with 9,000 global survey responses, we found out how brands can get CX right

Read the report

Latest Research: The Best Brands and Industries for Customer Experience 2020

Blending 200 million online conversations with 9,000 global survey responses, we found out how brands can get CX right

Read the report
News

Published March 8th 2010

Product Update: 8 March 2010

Thanks to several improvements users can find interesting insights much more quickly.

First, all new Queries get automatically processed for Recurring Phrases, so recent trends are immediately available. Second, if you create a Phrase, its history of mentions is automatically filled (up to two months back). Third, the Recurring Phrase extractor logic has been improved particularly for Queries with few mentions. Finally, the History component now lets users easily compare the volume and sentiment of several Queries at once.

We have also improved the sentiment accuracy for the following languages and subjects:

  • English: Consumer Goods
  • French: Fashion, Air Travel, Auto, Mobile, Transportation
  • Spanish: Music, Drinks
  • Brazilian Portuguese: Credit Cards, Education, Restaurant
  • Swedish: Banking
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Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.