Brandwatch in 2019: A Year in Review
By Leia ReidDec 30 2019
Blending 200 million online conversations with 9,000 global survey responses, we found out how brands can get CX right
Thanks to several improvements users can find interesting insights much more quickly.
First, all new Queries get automatically processed for Recurring Phrases, so recent trends are immediately available. Second, if you create a Phrase, its history of mentions is automatically filled (up to two months back). Third, the Recurring Phrase extractor logic has been improved particularly for Queries with few mentions. Finally, the History component now lets users easily compare the volume and sentiment of several Queries at once.
We have also improved the sentiment accuracy for the following languages and subjects: