Current Opportunities

Brandwatch is looking for a Vice President, Global Accounts, to drive the expansion and upsell of our expanding portfolio of products and services to our enterprise and strategic accounts. This leadership position will engage in programmatic upsells to our existing customers, manage upsell sales representatives in NA and EMEA, and coordinate with our customer success teams to create timely and effective campaigns. This is a sales role, designed to focus on expanding our license and services footprint across our account base.

We are seeking someone who loves to engage clients to share the value of marketing technology, data, analytics, and strategic services to build higher revenue streams with major brands and enterprise accounts. We want a proven team leader who understands how to coordinate upsell programs in conjunction with customer success managers to continuously add value to our clients while growing their commitment to Brandwatch.

Reporting to the CRO, you will use your position in the Sales Organization to bring the best thinking to this important role to meet the needs of our brand clients, and deliver sustained revenue growth by developing and executing on strategic account plans.

You will:

  • Create strategic relationships with top accounts, especially those with multi-national footprints, to build a trusted partner.
  • Introduce new offers to existing clients and expand our presence to new users and use cases in these client organizations.
  • Collaborate with marketing to create and launch upsell programs that highlight the value of new offers; lead your team in executing these programs.
  • Drive growth of revenues in the brand segment, with a focus on upsell of new data and offers from our product and services teams.
  • Introduce Brandwatch solutions to additional client teams and groups to advance our position across enterprise accounts
  • Coordinate the development of strategic account plans with the customer success teams to align timing and sequence of sales process in conjunction with renewal and retention effort.

If you have 10+ years experience in a sales or account management leadership role at an enterprise SaaS business and if you are:

  • Know how social analytics and data can solve business problems
  • Experienced in creating and executing sales strategies to win business
  • Able to develop relationships with digital and social media leaders in enterprise marketing roles
  • Completely comfortable leading meetings in front of large groups and pitching offers
  • Dedicated to teamwork and able to deliver in competitive sales engagements
  • An exceptional communicator and relationship builder
  • A team leader and coach that can develop a team following best practices

..then we encourage you to apply for this role

Also great if you have:

  • Experience working in digital or social media marketing, analytics, and professional services   
  • Knowledge of the marketing technology sector including digital, social, marketing automation, data integration, attribution and consumer and market insight
  • Prior roles in sales and account management positions

What we offer

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well stocked drinks fridges, and sushi days.

*High talented and experienced candidates not local to NY or Brighton may be considered.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

As an Agency Sales Executive you will have overall responsibility for winning and expanding Agency business across a diverse set of Agencies, primarily within a Major Holding company.

Your role is to build and maintain strong relationships within your assigned network, that allow you to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Client Services, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

This position offers you the ability to run your own book of business and will give you the opportunity to develop, define, and execute your own go to market strategy while operating cross-functionally with Account Management, Marketing, and Sales Development for a targeted agency family/group.

The ideal candidate will have previous experience selling to, working with and managing agency expectations.

Responsibilities:

The following outlines the main responsibilities of the role:

  • Identify, negotiate, sign and collaborate for renewal of multi-agency and/or agency-group wide contracts
  • Build and maintain strategic relationships with key Agency contacts
  • Manage and maintain pipeline
  • Provide agencies with strategic advice and consulting
  • Be up to speed on Agency group wins, losses, strategy and plans
  • Work closely with agency Sales Development Representatives/ (SDR) to develop agency recruitment approaches & plans.
  • Have experience with presenting analytical or measurement platforms at a high level of proficiency
  • Develop and maintain a clear map of the agency group(s) with up to date information on account ownership and status
  • Manage sales processes and negotiations including RFPs, Group presentations and contracts

Ideal Candidate Attributes:

  • 3-5+ years experience working for, or with Advertising, Social Media, PR, Research, Media Agencies
  • Experience in a quota carrying technology Sales and/or Account management role
  • Experience utilizing Salesforce CRM
  • Proficiency in writing ad-hoc presentations and documents
  • Presenting to large groups and audiences
  • An advanced understanding of social media and/or analytics or measurement technologies
  • Experience managing and maintaining complex client relationships
  • Ability to work independently

Success Will Be Measured By:

  • Agencies recruited, revenue growth across business units/family, retention, and renewals.

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of seven culturally diverse cities across the globe.

Brandwatch is currently seeking a Vice President of North American Enterprise Sales to support our hyper-growth and market leading technology position. This person will play a key role as she/he leads this highly visible and motivated team to generate revenue by winning new sales and guiding your team to achieve individual, team and organizational quotas. You will design and lead our North American Enterprise sales strategy, while providing definition and implementation of the plan for sales to achieve Brandwatch’s bold growth objectives. This role also includes responsibility for the BDR / Inside Sales function that in instrumental in developing qualified pipeline as part of our Go-to-Market Strategy.

Responsibilities:

  • Lead and drive overall sales strategy to develop and close new business within the North American enterprise market
  • Be a people focused leader for your team and a metric driven colleague
  • Build and architect a winning sales team through hiring and inspiring team members
  • Mentor and develop sales team which includes training on Brandwatch’s sales and pipeline development processes
  • Plan and lead regularly scheduled forecast meetings with your team and with the Global CRO and Finance team; Report on sales activity and forecast to Brandwatch’s leadership team
  • Coach direct reports regarding key account strategies to drive closure and improve win rates
  • Align and leverage internal resources to build, develop, and close strategic accounts and wins
  • Lead and inspire the sales organization to achieve quarterly and annual revenue growth targets by establishing sales goals and monitoring their achievement
  • Collaborate with Product Marketing, Demand Generation, and Sales Reps to set and lead goals for the BDR team to increase pipeline coverage at targeted accounts
  • Maintain a personal presence and be visible with the sales team through customer engagements
  • Directly participate in closing deals with target accounts and driving business initiatives for future success

Experience / Skills Required:

  • 10+ years of B2B SaaS sales experience as an individual contributor
  • 5+ years in sales leadership/management role
  • Empathetic, people/relationship oriented leader
  • Problem solver with a willingness to get hands dirty
  • Humility, high business ethics and open mindedness
  • Demonstrated success in building strategic customer relationships at the C level
  • Successful track record of building elite internal and field sales teams
  • 5-8 years of leadership responsibility in a technology (preferably SaaS software) sales organization, with success in achieving sales targets in direct routes-to-market
  • Experience with marketing, analytics, and digital software and use cases
  • Track record of delivering annual sales targets in excess of ~$25 million
  • Proven experience developing sales teams that consistently hit targets and deliver at least 25% yearly increases in revenue
  • Customer-focused with an excellent knowledge of tried sales processes and solution-selling strategies
  • Strong planning, financial, and analytical skills; proven ability to apply these skills with business acumen to complex situations with contending priorities
  • Consistent track record of success in hyper-growth environment
  • Excellent presentation skills with an ability to partner with senior business leaders to understand needs and deliver solutions

What we offer

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our rapid expansion, we are hiring an Enterprise Sales Executive on our Enterprise Sales team. 

Responsibilities for this role include:

  • Talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Build solutions based on an understanding of how to bring together Brandwatch and Partner applications
  • Build your own pipeline, working with the Sales Development Representative team, Marketing and other salespeople
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs
  • Manage multiple complex sales processes
  • Report on key success criteria to senior management
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop a deep understanding of your aligned business verticals.

The right candidate will have:

  • 5+ years of B2B sales experience
  • SaaS / software sales experience
  • Strong commercial acumen
  • An advanced understanding of social media
  • The ability to build relationships at all levels of the organization
  • A solution selling approach to sales
  • Being willing and able to travel
  • Knowledge of Salesforce CRM
  • An understanding of sales techniques like SPIN

Nice to have:

  • Experience with social media analytics, social media management, social CRM or other social systems.

*Highly talented and experienced candidates near the following locations will be considered: Denver, San Francisco, Seattle, and Chicago.

What We Offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Do you want to get in on the ground floor of a successful, fast-growing social and marketing tech company? Are you looking for a fun and challenging sales position that provides quick career growth into a closing role? Are you passionate about sales, driven to build a sales career and develop your skills? If the answer is yes, then apply today!.

Role Overview

Brandwatch is continuing to build our US sales teams. We are seeking a Sales Development Representative that will develop to become top performers in our commercial teams. The sales development team is responsible for generating new business opportunities and developing revenue stream leads that feed into the sales pipeline both from inbound and outbound generated leads.

This role plays an important part within the sales team and requires someone with experience qualifying and nurturing sales leads.

Key responsibilities

  • Prospect, educate, qualify and develop sales-ready leads and opportunities
  • Successfully manage and overcome prospect objections
  • Consistently deliver against goals to ensure company revenue objectives are met
  • Interact with prospects via cold calling and email to generate interest in Brandwatch products
  • Daily KPI’s include dials, connections, pipeline generated and revenue
  • Research accounts, identify key players, generate interest and develop account to stimulate opportunity
  • Attend industry events to generate sales leads
  • Learn and maintain in-depth knowledge of Brandwatch industry trends, and competitors
  • Update CRM (salesforce.com) to ensure data is accurate

Ideal background:

  • College degree with a strong academic background
  • 1-5 years of sales experience required
  • Experience selling a software or technical product
  • Strong communications, analytics, and listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-starter and hardworking, with a track record of success and drive for achievement
  • Team player with ability to work in a high-energy sales team environment
  • Sales training, pre-call planning, and/or Salesforce software experience is a plus

Role benefits:

  • Competitive salary base & commission 
  • Sales training – with performance driven career enhancement
  • Strong performers have an opportunity to quickly move into a full cycle sales role 
  • Team networking and social events
  • Complete Brandwatch product certification

Company benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

Brandwatch is looking for a Global VP of Agency, to manage our worldwide agency sales and account management teams. We are seeking someone passionate about technology and business, with demonstrated success in building revenue with major agency groups on a global basis. We want a proven leader who understands the nuances of the agency world, how they use and deploy technology and data, and a clear view on the value of Social Media Intelligence.

Reporting to the CRO, you will use your position in the Sales Organization to bring the best thinking to the Brandwatch global agency organization, meet the needs of our agency clients, and lead the agency team’s to sustained revenue growth.

You will:

  • Drive growth of revenues in the agency segment, with a focus on major agency groups.
  • Manage in-market teams of Agency Sales Reps and Account Managers who acquire and renew a substantial book of business.
  • Collaborate with marketing and pre-sales teams to create and launch GTM programs for this industry segment.
  • Introduce Brandwatch solutions to strategic agency groups to advance our position in the market.
  • Serve as the Brandwatch liaison and leader to the agencies.
  • Make decisions on resource allocations, influence pricing and packaging, and support models
  • Work collaboratively with the Direct sales teams to address agency and brand requests that require expertise to balance client and agency needs.
  • Coordinate with partner teams to leverage agencies to expand Brandwatch geographic reach and in-market resources.

If you have 10+ years experience leading agency sales at an enterprise SaaS business and if you are:

  • Genuinely curious about how social and data can solve business problems
  • Experienced in creating and executing Go To Market strategies to win agency business  
  • Able to reach key agency leaders in digital and social media leadership positions
  • Completely comfortable leading meetings in front of large groups
  • Dedicated to teamwork and able to deliver in competitive sales engagements
  • An exceptional communicator and relationship builder
  • Energized to lead a team of top notch sales and account managers

..then we encourage you to apply for this role!

Also great if you have:

  • Experience working at an agency or agency group
  • Knowledge of the marketing technology sector including digital, social, marketing automation, data integration, attribution and consumer and market insight
  • Prior roles in strategic leadership positions, global exposure and engagement

What we offer

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well stocked drinks fridges, and sushi days.

High talented and experienced candidates not local to NY or Brighton may be considered.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you dynamic and experienced in Sales with a passion for product, technology and the social media space? Do you have a proven track record of exceeding targets? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands. They are the engine of Brandwatch, the driving force behind the business.

As a Sales Executive you will focus on Enterprise sales working with some of the biggest brands in the world helping guide their social media strategy and planning, with complete ownership of your given opportunities.

Your role will include:

  • Managing your own Pipeline effectively and rise to the challenge of sales targets that have been set with the aim of smashing them
  • Discovering prospective clients through the use of inbound leads & external calls
  • Understanding & providing insightful business solutions to our clients problems that will see them meet their business goals
  • Becoming a power user and advocate of the brandwatch platform and be able to apply its functionality to a variety of business use cases
  • Demonstrating the Brandwatch products to reinforce their effectiveness to help socially empower businesses, in use-case scenarios
  • Confidently having technical conversations around the integration and implementation of Brandwatch
  • Liaising with any number of partners to understand business problems, present real-world applications and establish successful relationships.
  • Responding quickly to all requests for proposals (RFPs) & writing proposals
  • Being an ambassador at trade shows and networking events
  • Knowledge sharing across the commercial team to help us surpass sales targets
  • Being adaptable to a dynamic sales process.

You will have:

  • Commercial sales experience ideally within a technology company
  • A strong drive to meet and exceed measurable performance goals and revenue targets
  • A  real team mate willing to develop and enhance the business processes with the management team, dedicated to building account plans, executing account strategies, and recording activity
  • Solid technical know how to aid in product demonstrations
  • Top-notch written and verbal communication skills across a variety of stakeholders
  • An understanding of the social media landscape and the impact it has on businesses
  • The ability to translate client business needs into solutions solved by Brandwatch
  • Flexibility and versatility to approach a variety of different business scenarios
  • A desire to contribute to and enhance the team environment.

It would be nice if you have:

  • Fluency in another European language
  • A love of tech
  • A Bachelor degree in business or related field
  • Experience in software or SaaS
  • CRM experience, SalesForce is preferable.

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is a enterprise social intelligence platform that helps brands extract business-changing insights from social conversations. We have a lot of great customers, one third of the Fortune 100 have embedded Brandwatch across their organisations. We count well known brands like Unilever, L’Oreal, eBay, Asos, Microsoft and Pepsico as customers, but that just isn’t enough. We want more of the best brands and agencies to get great insights from our software, this is where you come in.

As a Business Development Representative (BDR) at Brandwatch you’ll be targeting the largest organisations in both in the UK, and if you have the language skills, across EMEA. Initially you’ll be finding those people who are most interested in our solution, then passing well qualified opportunities on to our sales team.

We are looking for people who want to work their way up through our company. You might be returning to the industry or have had a job in sales already, although we don’t mind if you haven’t, but you will want to get into a fast growing tech business.

We offer the opportunity to move into handling the full sales cycle as a Sales Executive or perhaps to move into one of our Account Management teams. Alternatively, if you fancy a more unconventional approach we have seen our BDR’s move into our Technical Support, Training and Professional Services teams. We want people to stay in this role for 18 months (although we’ve had some people move up  in under 12  months) by then you’ll be earning your OTE of £40k, be a pro at using the Brandwatch software and ready for the next chapter in your Brandwatch story.

We asked Mark, one of our team members in our Brighton office, what a typical day at Brandwatch was like in the BDR team:

“Every day at Brandwatch is different. In my role as a BDR I speak to prospects from across every sector, each with a different use and need for our products and services. With every company comes a new challenge, whether it be a large financial institution or a cutting edge tech brand they all need to get the best understanding they can of social listening and it’s implementation within their organisation. These challenges are what motivates me and makes my job enjoyable.”

Further to that our colleague Natascha added;

“Most of the prospects I work with have lots of questions regarding Social Listening in general, the market and the benefits of Brandwatch – which is a nice challenge. I work on long-term relationships with strategic and enterprise outbound prospects who I have frequent meetings/calls with, I also meet potential customers out and about at conferences or client events. I work really closely with the Sales and Marketing teams, together we come up with prospecting ideas, strategies and attend events together. Apart from my daily activities the team also has weekly training, commercial sharing and 121s that enable me to sell Brandwatch’s products and to enhance my knowledge and skills across sales and pitching”

If you’ve read this far it’s worth sending in your CV. Go on, nothing stopping you. We’ll be in touch to organise quick telephone interviews first to see if you have the right stuff while giving you an opportunity to ask any questions you may have. Easy. We’ll look forward to receiving your application.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Customer Success Manager – Spanish Speaking

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across NA + LatAm.

Your role will include:

  • Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Development of champions within allocated portfolio
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals &  other performance indicators and aid the customer in achieving their goals
  • Advocate customer needs/issues cross-departmentally

You will have:

  • 2+ years of prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Proven ability to drive continuous value of a SaaS technology platform
  • Familiarity working with clients of all sizes
  • Proven ability to build relationships at operational and executive levels
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule
  • Ability to speak and read Spanish

<bIcing on the cake:

  • Experience working with, or for a social media monitoring provider
  • Knowledge of marketing principles and best practices
  • Experience working with a CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA

Success will be measured on:

  • Retention of your shared base clients’ revenue
  • Your clients’ satisfaction levels

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Social Media Data Analyst

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help capture, analyze and share insights from millions of conversations across the web. Home to over 300 people, from over 30 different nations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever-changing social world.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data by delivering innovative solutions, actionable insights, and subject-matter expertise that have a real business impact.

We’re currently looking for a Data Analyst to join the Professional Services team.

If you:

  • Like using data to tell stories
  • Solve problems for fun
  • Enjoy testing limits
  • Love helping people
  • Are comfortable not knowing the answer
  • Can translate technical to non-technical

You want to:

  • Implement effective social media measurement solutions
  • Consult with clients and colleagues regarding social media, data, and their use in business settings
  • Become a platform expert and advocate for the Brandwatch Analytics, Vizia, and Audiences products
  • Push the boundaries of social data analysis
  • Attend client meetings as a subject-matter expert
  • Provide feedback to guide new product development

You have:

  • A degree in a quantitative or related field such as marketing, data analytics, business analytics, linguistics, neuroscience, computer science, engineering, economics, math, or statistics.

A few good-to-haves:

  • Proficiency in a programming language (Python or similar)
  • One or more years of analytical business experience
  • Familiarity with social data
  • Familiarity with basic statistical concepts (distributions, significance, sampling)
  • Fluency in multiple languages

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our rapid expansion, we are hiring an Enterprise Sales Executive on our Enterprise Sales team. 

Responsibilities for this role include:

  • Talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Build solutions based on an understanding of how to bring together Brandwatch and Partner applications
  • Build your own pipeline, working with the Sales Development Representative team, Marketing and other salespeople
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs
  • Manage multiple complex sales processes
  • Report on key success criteria to senior management
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop a deep understanding of your aligned business verticals.

The right candidate will have:

  • 5+ years of B2B sales experience
  • SaaS / software sales experience
  • Strong commercial acumen
  • An advanced understanding of social media
  • The ability to build relationships at all levels of the organization
  • A solution selling approach to sales
  • Being willing and able to travel
  • Knowledge of Salesforce CRM
  • An understanding of sales techniques like SPIN

Nice to have:

  • Experience with social media analytics, social media management, social CRM or other social systems.

*Highly talented and experienced candidates from the following locations will be considered: Denver, San Francisco, Seattle, and Chicago.

What We Offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Data is king here at Brandwatch. As we continue to expand globally, so do the languages that our clients require.

We are currently hiring French Speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.    

Key responsibilities:

  • Constructing search queries to capture brand mentions on social media sites, we will provide full training
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Ad-hoc tasks.

The work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding assigned tasks. All training and meeting attendance times are paid.

Skill requirements:

  • Must possess native or near native proficiency in French
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Independent Contractor.

Please note: this is NOT a full time position

 

apply

Data is king here at Brandwatch. As we continue to expand globally, so do the languages that our clients require.

We are currently hiring Japanese Speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.    

Key responsibilities:

  • Constructing search queries to capture brand mentions on social media sites, we will provide full training
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Ad-hoc tasks.

The work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding assigned tasks. All training and meeting attendance times are paid.

Skill requirements:

  • Must possess native or near native proficiency in Japanese
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Independent Contractor.

Please note: this is NOT a full time position

apply

Brandwatch is the foremost, global, provider of social analytics software. Brandwatch helps companies transform their business by putting the voice of the customer at the heart of everything they do. We work with the largest and most data savvy brands and agencies in the world with a heavy focus at the very top of the market. We are a global company driven by a clear mission and strong corporate values.  

Brandwatch is looking for a Sales Engineer: someone passionate about the intersection between data, insights, social and business, who wants to help potential clients understand how social data can powerfully transform their business.  You will be a trusted advisor in meetings, a prolific creator of demonstration builds, and a key person across our largest and most complex deals. You will use your position in the Sales Organization to bring the best technical thinking to Brandwatch’s global sales organization.

You will:

  • Build use-case driven demo configurations tailored to prospects’ needs, as discovered by the sales leads
  • Create demonstrations tailored to the appropriate audience: from CMO to analyst to community manager
  • Collaborate with sales team leads to find real stories and insights in the data for clients and prospects
  • Introduce bleeding edge social analytics techniques to demonstrate unique ways Brandwatch can solve prospects’ problems and demonstrate and apply features of the product roadmap still in beta
  • Contribute technical knowledge to RFP questions and the questions database
  • Communicate pitch feedback to product teams, and create feature requests as part of the product stakeholder process
  • Serve as the technical lead and owner of technical deal strategy
  • Find ways to continually maximize efficiencies in the technical sales process and support sales results across sales teams and industry verticals
  • Stay current with industry news, competitor landscape, partner offerings and the latest Brandwatch technology updates and configuration techniques
  • Partner with customer success and professional services teams to ensure a stellar experience for new customers

If you have solid commercial experience as a sales engineer at an enterprise SaaS business and if you are;

  • Genuinely curious about how social and data can solve business problems
  • Capable of easily relating complicated concepts to non-technical people
  • An expert on pushing the limits of SaaS products
  • Obsessed with alternative solutions, understands the power in the word “no”
  • Always ready to answer questions out of left field and engage in ideation and execution discussions with marketing leaders
  • Completely comfortable leading meetings in front of large groups
  • Dedicated to teamwork and able to deliver in competitive enterprise sales engagements
  • A writer of inspiring, meticulous scopes
  • A quick learner of new technologies and their value propositions
  • Happier in high speed, high pressure, high impact environments
  • Exceptional at managing your time
  • Native fluent in French language
  • Fluency in German and/or Spanish would be a strong bonus.

..then we encourage you to apply for this role!

Also great if you have:

  • Experience with buyers in marketing and the challenges of the modern marketer
  • Knowledge of the marketing technology sector including digital, social, marketing automation, data integration, attribution and consumer and market insight
  • Prior roles in sales environments, product marketing/management, implementation and/or operation of marketing technologies
  • Web programming experience

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

apply

This is one of the best sales and account growth jobs around. Brandwatch advocates for the customer’s voice, which means that the sales story is always unique and the client needs always interesting. What we do matters and gives our employees a platform to influence how our customers build and market product, respond to crises and engage with the market. This is a fast paced, ever evolving, fun and important sales role in an emerging, strategically important technology. You will join a team of smart, honest and hard working winners.

Working integrally with both the business acquisition and customer success management functions at Brandwatch, you will help move our customer relationships to a higher strategic level and be an influential leader shaping this transition.

You will be accountable for:

Strategic Account Planning

  • Strategically managing and networking a select portfolio of key accounts to maintain and expand lines of existing revenue, creating upsell & cross-sell opportunities
  • Researching the client environment in order to understand the issues and opportunities for Brandwatch solutions
  • Building relationships with the key players, determining sales strategy, and pursuing, with messaging tailored, for each stakeholder
  • Developing deep understanding of the internal relationships, the buying behaviours and influences within the client account, in order to determine the appropriate sales approach for each level within organisation
  • Developing compelling Value Propositions that resonate with our clients and can deliver high business value
  • Work closely with the Customer Success, Research Services and Professional services functions, including involvement in QBR process and planning.

Managing the Sales Process

  • Managing sales activities by ensuring sales related activities gain client commitment, build momentum and accelerate sales cycles
  • Uncovering sales opportunities within Key Accounts’ overall Organization, managing the full-lifecycle sale and skillfully leveraging internal resources through the process
  • Effectively advising and influencing clients through consultative selling techniques and relevant marketing campaigns
  • Salesforce CRM experience and knowledge a must.

Leadership

  • Building credibility as a key point of contact for all commercial issues.
  • Establishing strong relationships with the business development and customer success management teams to deliver a cohesive, powerful customer experience throughout the customer lifecycle
  • Communicating with, and escalating to, Brandwatch leadership on key topics concerning the opportunities and threats within the a portfolio

Planning, Forecasting and Reporting

  • Ensuring that forecasting is accurate with regards to the value, probability and timing of deal closures.

You will have:

  • At least 5 Years Experience within the SaaS industry
  • The ability to present effectively at senior executive level in Fortune 500
  • Understanding of how to gather and document C level requirements
  • Exceptional communication, collaboration and interpersonal skills
  • Willingness to travel as needed within the EMEA region

Typical sales experience will involve selling to multiple departments, multiple levels within large enterprise over a sustained period measured in months.  Proven client relationship skills, and experience working with clients at Executive/Director level, on a regular basis.  Excellent presentation, communication and interpersonal skills must be demonstrated throughout the selection process for this role.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

 

apply

Brandwatch is THE enterprise social intelligence platform of social intelligence platforms. We help brands extract business-changing insights from social conversations, and we do it well. We count household brands and well known agencies amongst our clients, but we consistently challenge ourselves to be bigger, bolder and more brilliant. With help from you and your team we want to ensure that our sales executives have credible lead after lead to close, resulting in more of the best brands and agencies leveraging Brandwatch to produce actionable insights.

The EMEA Business Development team is the first point of contact for all our prospects. Whether it be inbound or outbound opportunities, our Business Development Representatives (BDRs) have all the skills in their locker to convert those initial conversations into viable sales opportunities.

Currently the team is 10 people with 3 focusing on mainland Europe and the rest on targeting the UK market. We are looking for a mentor, innovator and trainer to lead the business critical BDR team, developing the team and helping Brandwatch build further commercial success.

You will:

  • Be a leader, in all sense of the word
  • Have run a successful business development team, ideally within the software space
  • Know how to utilize multi-channel marketing content and sales techniques to drive new opportunities and pipeline growth
  • Seen success as a sales person, with a history of hitting targets and building relationships to close those tricky long burning deals
  • Appreciate what makes Snapchat different from Twitter, and understand the importance of social in business
  • Know Salesforce like the back of your hand
  • Be able demonstrate your ability inspire and lead a team
  • Proven experience delivering continuous and effective sales training
  • Demonstrate how KPI’s can be used to effectively manage performance
  • Have unrivalled stakeholder and client management skills

If you care about…

  • Nurturing raw sales talent
  • Team cohesion and building a successful Business Development function
  • Taking on a challenge that has the potential for huge reward
  • Having a big impact on a growing business
  • Getting under the skin of competitors and knowing what makes them tick
  • Smashing targets

…then we are pretty sure this is the role for you.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Social Media Research Analyst – New York

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

This role sits in the Research Services team, part of the customer success organization, and reports to the Research Manager for North America. The purpose of our team is to help clients use social data to make better decisions and to understand their customers. The analysis skills needed are largely qualitative; it is important that the candidate is skilled in interpreting meaning from textual and numerical data..

The successful candidate will be commercially minded, and able to demonstrate that they can understand consumer motivations and translate these into suggested actions for a business. We are looking for someone who is at home ‘in’ the data- analysing and finding meaning- and able to think critically and spot trends.

Must haves:

  • 2+ years full time experience in a market research environment
  • A high level of competency in Microsoft Excel (including formulas, pivot tables & charting), Word and PowerPoint
  • An analytical mind able to make sense of qualitative and quantitative data and make recommendations based on consumer trends
  • Commercially-minded, with the ability to highlight the interesting/actionable findings in a broad and complex dataset, linking these to specific business objectives
  • An excellent communicator, with the ability to clearly explain complex ideas and data, both verbally with clients and in written reports
  • Well versed in the major channels and sites in social media
  • Calm under pressure and collaborative in working style
  • Highly organised and capable of managing workload and meeting deadlines
  • The ability to quickly pick up use of new technologies

Bonus points for:

  • Direct experience handling digital and social media data, especially social media monitoring tools
  • Experience writing boolean search strings
  • While strong written English skills are essential, additional languages are a bonus

Core role responsibilities:

  • Work with clients to translate their needs into workable research projects.
  • Write boolean search strings to collect online data for research projects.
  • Work heavily with Brandwatch Analytics, Excel and PowerPoint.
  • Analysis this data to meet the research objectives and provide recommendations based on the data.
  • Present your research back to the client (both face to face and over the phone) and hold Q&A sessions regarding your work.
  • Project managing/co-ordinating other contributors to complete parts of larger reports.
  • Staying up to date with the social media industry, in particular news relating to new analytical ideas and methodologies.
  • Continually seek to identify, suggest and implement improvements both to the Brandwatch Platform and our research methodologies.

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. Brandwatch’s growing partner ecosystem plays a strategically vital role for its clients in a world of increasing marketing technology complexity and global demand.

After consecutive years of triple digit growth, we are scaling up our investment into our partnerships in 2017, to ensure we meet aggressive growth targets, and cement the partnership teams position as a key pillar of revenue for the commercial business.

Reporting into VP Channel Development, this is vitally important role with a broad range of responsibilities, that will continue to evolve as the Partnerships business grows; offering you the opportunity to have input into the strategic direction of the Partnerships team, and to make a massive impact in an exciting high growth area of the business.

Balancing your time between a range of partner types including Technology Partners, Regional VARs and Strategic Consultancies, no two days will be the same; you will need to rely on your experience to carefully prioritise how you spend your time to deliver the optimal commercial outcome.

Your role will include:

  • Developing and maintaining strong working relationships with key contacts within our growing network of regional VARs, Technology Partners, and Strategic Consultancies
  • Providing day to day growth focused account management to Brandwatch Partners in EMEA & APAC, including pipeline management & sales support, ensuring our partners are suitably equipped to maximise opportunity conversion and beat the competition
  • In conjunction with our Partner Marketing Manager, work with our partners to develop business & marketing plans, agree targets, support execution, and conduct regular reviews to ensure we are on track to meet our joint objectives
  • Manage approval process for all incoming opportunity registrations; as appropriate work with Sales Management to assign referral deals, or support the partner through the opportunity process for resale deals
  • Ensure partner orders are processed in an accurate and timely fashion, and where applicable, handover to our customer success team for seamless onboarding
  • Work with Brandwatch sales and account management teams to source opportunities which can be referred out to our partners
  • Develop and maintain strong internal / cross departmental relationships with Marketing, Sales, Sales Ops, Finance, & Engineering
  • Support the VP Channel Development with projects as required, including research, process improvements, implementation of new tools, planning etc

What we are looking for:

  • Solid commercial experience in technology partnerships, sales, account management or similar with demonstration of career progression
  • Sales mentality with proven history of exceeding revenue targets
  • Familiarity with the digital marketing ecosystem, SaaS technologies, and platform integrations a plus
  • Affinity for cross-team collaboration and driving organizational change
  • Ability to travel as needed.

You will be targeted on:

  • Partnerships Resale Revenue
  • Referral pipeline generated from Partners

You’ll have:

  • A collaborative approach and positive attitude, coupled with a drive to succeed / desire to win
  • Flexible and open to change; this role will evolve and needs someone who can embrace and drive that evolution
  • Ability to rapidly prioritize workload in an autonomous environment
  • An empathetic listener, and pragmatic thinker
  • A genuine interest in people and business / strategy.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is a enterprise social intelligence platform that helps brands extract business-changing insights from social conversations. We have a lot of great customers, one third of the Fortune 100 have embedded Brandwatch across their organisations. We count well known brands like Unilever, L’Oreal, eBay, Asos, Microsoft and Pepsico as customers, but that just isn’t enough. We want more of the best brands and agencies to get great insights from our software, this is where you come in.

As a Business Development Representative (BDR) at Brandwatch you’ll be targeting the largest organisations in both in the UK, and if you have the language skills, across EMEA. Initially you’ll be finding those people who are most interested in our solution, then passing well qualified opportunities on to our sales team.

We are looking for people who want to work their way up through our company. You might be returning to the industry or have had a job in sales already, although we don’t mind if you haven’t, but you will want to get into a fast growing tech business.

We offer the opportunity to move into handling the full sales cycle as a Sales Executive or perhaps to move into one of our Account Management teams. Alternatively, if you fancy a more unconventional approach we have seen our BDR’s move into our Technical Support, Training and Professional Services teams. We want people to stay in this role for 18 months (although we’ve had some people move up  in under 12  months) by then you’ll be earning your OTE of £40k, be a pro at using the Brandwatch software and ready for the next chapter in your Brandwatch story.

We asked Mark, one of our team members in our Brighton office, what a typical day at Brandwatch was like in the BDR team:

“Every day at Brandwatch is different. In my role as a BDR I speak to prospects from across every sector, each with a different use and need for our products and services. With every company comes a new challenge, whether it be a large financial institution or a cutting edge tech brand they all need to get the best understanding they can of social listening and it’s implementation within their organisation. These challenges are what motivates me and makes my job enjoyable.”

Further to that our colleague Natascha added;

“Most of the prospects I work with have lots of questions regarding Social Listening in general, the market and the benefits of Brandwatch – which is a nice challenge. I work on long-term relationships with strategic and enterprise outbound prospects who I have frequent meetings/calls with, I also meet potential customers out and about at conferences or client events. I work really closely with the Sales and Marketing teams, together we come up with prospecting ideas, strategies and attend events together. Apart from my daily activities the team also has weekly training, commercial sharing and 121s that enable me to sell Brandwatch’s products and to enhance my knowledge and skills across sales and pitching”

If you’ve read this far it’s worth sending in your CV. Go on, nothing stopping you. We’ll be in touch to organise quick telephone interviews first to see if you have the right stuff while giving you an opportunity to ask any questions you may have. Easy. We’ll look forward to receiving your application.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

As the Director of the Agency Account Management team you will work directly with the VP, Agency helping craft and shape our vision for integrated account management. The Brandwatch approach with agencies is a combined effort for business development + ongoing account management to insure a world class level of service and support for our agency partners. The role will focus on seamless onboarding -> client development as our customers expand and mature. You will lead and mentor the account management team while providing strategic vision to our clients as well.

You will be responsible to:

  • Manage a team of Account Managers to ensure US + LatAm based customers successfully use Brandwatch to achieve their objectives
    • Allocate resources across existing portfolio of accounts
    • Manage escalations from team / clients
    • Attend business reviews with key clients (as determined by their risk of churn and / or size) and build strong relationships with your and your team’s client network
    • Work with other leaders in business to deliver improvements in Customer Success (see below)
  • Recruit, mentor, develop, groom and inspire an elite team
  • Ensure we implement an improved customer success journey and customer success processes
  • Partner with other teams to achieve your goals
    • With Agency Sales to provide a seamless client experience during the initial sale, onboarding and training and to help identify cross-sell and upsell opportunities
    • With Marketing for our Customer Advisory Board, Webinars and other client events
    • With Product to help develop and inform the product roadmap on behalf of your clients
    • With Finance and the Executive team to provide accurate success measures and forecasting, as the go-to person for  key metrics and objectives for the team
  • Own, report, forecast and communicate key metrics for your team

You will be measured by:

  • Renewal Rate
  • Adoption of the brandwatch tool
  • Speed and quality of deployment
  • Cost / ACV (Annual Contract Value) ratio
  • Gross dollar renewal rate
  • Up-sell dollars
  • Employee NPS / team member satisfaction

You have:

  • A minimum of 10 years in account management ideally within the digital marketing industry
  • 5+ years experience working with or in a major agency
  • 5+ years experience leading customer-facing organizations and teams
  • 5+ years in an Enterprise Software/Ad-Tech or SaaS organization
  • Experience of large Enterprise clients with complex needs, showing empathy for customer need and a passion for revenue and growth
  • A great eye for talent, with experience of hiring and building a team of great relationship managers
  • Proven experience as an influencer, negotiator and consensus-builder
  • A deep understanding of value drivers in recurring revenue business models
  • An analytical and process-oriented mindset
  • Enthusiasm and creative leadership skills with the ability to inspire others
  • Knowledge of Gainsight an advantage

What we offer

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

This is one of the best sales jobs around. Brandwatch advocates for the customer’s voice, which means that the sales story is always unique and the client needs always interesting. Our client list is the envy of the industry and you will be working with some of the smartest, coolest and sharpest digital minds in the industry and with some of the largest corporations in the world. What we do matters and gives our employees a platform to influence how our customers build and market product, respond to crisis and engage with the market. This is a fast paced, ever evolving, fun and important sales role in an emerging, strategically important technology. You will join  a team of smart, honest, hard working winners.

We are seeking a proven sales performer to help us grow our loyal customer base for the Enterprise segment.This individual has a proven track record of direct software sales experience preferably in large enterprise accounts. It will suit someone who is comfortable with data and data driven insights and hungry for new business success; someone who is not satisfied with just meeting their targets, but who needs to exceed them; someone who is capable of operating at a senior strategic level independently but also as part of a team and is passionate about innovation and having tangible impacts for their customers businesses.

You will:

  • Look to achieve/exceed an annual sales quota by thoroughly qualifying all sales opportunities and to leverage business from new & established relationships
  • Develop and manage a territory plan to support lead generation, engage a sales cycle, and achieve financial targets
  • Talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Present solutions based on an understanding of how to bring together Brandwatch and Partner applications
  • Build your own pipeline, working with the Sales Development Representative team, Marketing and other salespeople
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs
  • Manage multiple complex sales processes
  • Report on key success criteria to senior management
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop a deep understanding of your aligned business verticals.

The ideal candidate will have:

  • A wealth of commercial experience at direct enterprise level sales (not Channel or Partner based).
  • Proven experience in software application sales
  • Industry selling experience, preferable
  • Consistent overachievement of quota and revenue goals
  • Show evidence of sales to VP and C level business leaders
  • Experience coordinating multi-team selling engagements
  • Show evidence of building and executing enterprise scale account plans
  • Strong understanding of sales process & opportunity management

Icing on the cake:

  • Bachelor’s Degree
  • Selling CRM or Marketing Applications
  • Trained in Challenger, TAS or other formal Sales Methodology

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

This is one of the best sales jobs around. Brandwatch advocates for the customer’s voice, which means that the sales story is always unique and the client needs always interesting. Our client list is the envy of the industry and you will be working with some of the smartest, coolest and sharpest digital minds in the industry and with some of the largest corporations in the world. What we do matters and gives our employees a platform to influence how our customers build and market product, respond to crisis and engage with the market. This is a fast paced, ever evolving, fun and important sales role in an emerging, strategically important technology. You will join  a team of smart, honest, hard working winners.

We are seeking a proven sales performer to help us grow our loyal customer base for the Enterprise segment.This individual has a proven track record of direct software sales experience preferably in large enterprise accounts. It will suit someone who is comfortable with data and data driven insights and hungry for new business success; someone who is not satisfied with just meeting their targets, but who needs to exceed them; someone who is capable of operating at a senior strategic level independently but also as part of a team and is passionate about innovation and having tangible impacts for their customers businesses.

You will:

  • Look to achieve/exceed an annual sales quota by thoroughly qualifying all sales opportunities and to leverage business from new & established relationships
  • Develop and manage a territory plan to support lead generation, engage a sales cycle, and achieve financial targets
  • Talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Present solutions based on an understanding of how to bring together Brandwatch and Partner applications
  • Build your own pipeline, working with the Sales Development Representative team, Marketing and other salespeople
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs
  • Manage multiple complex sales processes
  • Report on key success criteria to senior management
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop a deep understanding of your aligned business verticals.

The ideal candidate will have:

  • A wealth of commercial experience at direct enterprise level sales (not Channel or Partner based).
  • Proven experience in software application sales
  • Industry selling experience, preferable
  • Consistent overachievement of quota and revenue goals
  • Show evidence of sales to VP and C level business leaders
  • Experience coordinating multi-team selling engagements
  • Show evidence of building and executing enterprise scale account plans
  • Strong understanding of sales process & opportunity management

Icing on the cake:

  • Bachelor’s Degree
  • Selling CRM or Marketing Applications
  • Trained in Challenger, TAS or other formal Sales Methodology

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is an inside-out company. We don’t make bold claims and big puffy statements that we can’t back up. We prefer to under-promise and over-deliver – it feels better. We make sure that we believe in everything we say and do. In doing this, we are building a movement that other people want to join. As a Recruiter at Brandwatch your role will be to ensure that we hire the best people in the quickest time, whilst giving them an unrivaled candidate experience.

What makes a great Brandwatch Recruiter? The ability to unravel a job description to understand the key requirements, a determination to find the ideal candidate in a competitive landscape, and the talent to be a consultant and advisor to our hiring managers, that’s what! We are looking for a detail-oriented candidate, with a passion to succeed, to join our team.

We are looking for someone that is:

  • Bold – clear and confident, you identify new opportunities for candidate sourcing, and to break out of the boundaries of the image of the phone-bashing recruiter
  • Brilliant – passionate, bringing a rigor and intelligence to hiring, setting and maintaining the highest standards for all hires
  • Authentic – open, honest, trustworthy and respectful, you represent all that is best about Brandwatch to our candidates, providing them with the best introduction to the team
  • Accountable – you take full responsibility for your work, and always stick to deadlines
  • Connected – you love building networks, internally and externally. You articulate your opinions but always listen to others’.

If this is you, we would welcome your application for this role which is integral in helping build Brandwatch’s future.

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

 

apply

Data is the life-blood of a company like Brandwatch, and as we approach the petabyte mark, the challenges we face are interesting and rewarding. We are looking for someone who would find these challenges interesting and rewarding too.  

You will be joining the team responsible for the data storage and retrieval systems, primarily focusing on Solr, HBase, Hadoop, Zookeeper and Kafka. Some familiarity with PostgreSQL databases would be beneficial, though this is not a primary responsibility of this role.

We are looking for someone who is smart, capable, enthusiastic and willing to learn these systems in greater depth. You will be part of the 24×7 support rota covering these systems, so will need to coolly handle incidents on the platforms and more importantly be working to preempt any issues.

Your role will include:

  • Working with the rest of the team to maintain our production Hadoop, HBase, Solr and Kafka infrastructure on a 24×7 basis
  • Identify performance bottlenecks in the platform, including: deep-diving into the source-code to identify issues with the storage systems and working very closely with the developer teams to avoid anti-patterns, and identifying workable alternatives if so
  • Improving our puppet codebase and python-based tooling, in order to simplify and automate recurring tasks
  • Continually improving instrumentation and monitoring
  • Identify new technologies and capabilities for the improvement of the Brandwatch platform, from within or outside the Hadoop ecosystem

You will have:

  • First-hand experience supporting a live production system
  • Experience with Linux server configuration and performance tuning in a production environment
  • Experience using Hadoop and awareness of its ecosystem
  • Experience with Puppet configuration management
  • Some coding experience, ideally in Python
  • A commitment to learning and openness to new ideas

You will be able to gain, or expand your, knowledge of:

  • Management of multiple 250TB+ HBase and Hadoop clusters, including management of the jobs that run on them
  • Running Solr for large scale analytics workloads
  • Running and creating instrumentation for our data platforms (Hadoop, Solr, Zookeeper, Kafka, etc.), integrated with InfluxDB, Sensu and Logstash
  • Producing replicable and manageable platforms across all environments using Puppet and Python-based tooling
  • Building, packaging and patching our open-source storage platforms
  • Handling the inevitable system failures in a positive and supportive company culture
  • Working collaboratively with extremely bright and capable developers and system engineers

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is one of the world’s best Social Media Monitoring applications. We help hundreds of clients discover, understand and respond to comments made on the web.

Vizia is the second product in Brandwatch’s suite of products, a dynamic and customisable command centre that dramatically visualises real-time data in a beautiful way. The Vizia team develops the product that helps our clients become cutting edge by creating a multi-screen social media hub that showcases all of their social data in an engaging and stylish way.

As a Test Engineer on Vizia you’ll be working within a highly-skilled team to understand the new functionality being developed, perform testing using both manual and automation test techniques, report issues and test the resulting fixes.

What you need:

  • Solid experience with commercial web-based testing
  • Experience across both Manual and Automation Testing frameworks
  • Hands-on experience of working with Automation Testing tools, here we use Capybara and Cucumber
  • Proficient in developing test scripts from scratch using Ruby or similar
  • Proficiency in QA processes and agile development, including Behaviour Driven Development
  • Advanced knowledge of a range of web browsers and operating systems

The following would be advantageous:

  • Knowledge of Git and Jira
  • Ability to interrogate databases using SQL
  • Experience testing Restful API’s
  • Continuous Integration experience utilising Jenkins or similar

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • Giving you 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-­cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring a Senior JavaScript Developer for the feature team in our Brighton-based office, to enhance and extend our user interface. You’ll be working within a highly-skilled team using technologies such as Node.js in order to add new functionality to the Brandwatch web application.

The successful candidate will:

  • Work day-to-day on the Brandwatch web app, a complex single-page application  served from Node.js
  • Be involved in the creation of new functionality through initial estimation to final delivery, as part of feature teams using scrum methodology

You should have:

  • Advanced Javascript programming skills
  • A solid understanding of architectural patterns and how to apply them
  • Advanced knowledge of HTML 5, CSS, and Web standards
  • Exposure to modern js frameworks (eg React, Backbone etc), with an understanding of MV* architectures
  • Experience of developing with BDD (or TDD) processes and frameworks using tools such as Mocha and Sinon
  • Experience with Git (a link to your Github account is a plus)
  • Familiarity with Node.js
  • Familiarity with Linux/OSX

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi days, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring Java Developers in our Brighton-based office. We are looking to hire passionate developers, with a love for technology that are interested in gaining experience in Big Data technologies.

We currently use Elasticsearch, Kafka, Storm and Spark to extract insights from a firehose of social network data. We have an aggressive roadmap, so now is a great time to get involved with a groundbreaking new product.

Your role will include:

  • Developing a brand new product that our customers are extremely excited about
  • Writing code in all manner of places: APIs, Spark jobs, Storm topologies and more
  • Working closely with an extremely bright and talented team and product manager
  • Contributing to the department as a whole through pull request reviews and tech talks

You should have:

  • Applicable industry experience of getting Java code written and shipped
  • An analytical mind and a self-starting attitude to problem solving
  • An interest in big data technologies
  • Sound practice of agile development: Unit testing, Continuous build integration and deployment (Git, Maven, Jenkins), and Agile methodologies (Scrum, Kanban)

Experience you will gain in this role:

  • Getting your hands dirty with cutting edge technology such as Spark, Kafka, Storm and Elasticsearch
  • Shipping a high-impact product
  • Working with an extremely talented and senior team, including Ph.Ds

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring Java Data Science Developers in our Brighton-based office to join our data science team. This is a great opportunity to join a team building production data science and machine learning systems at scale. 

Ideally you will have experience of Spark, Java/Scala and Python. Experience with – or a strong interest in – data science and machine learning is a requirement as well.

Your role will include:

  • Prototyping data science solutions with out data scientists, and bringing successful prototypes into production.
  • Writing code in all manner of places: APIs, Spark jobs, Storm topologies and more
  • Working closely with a distributed team of engineers and data scientists
  • Contributing to the department as a whole through pull request reviews and tech talks

You should have:

  • Applicable industry experience of getting Java code written and shipped
  • An analytical mind and a self-starting attitude to problem solving
  • An interest in big data technologies
  • Sound practice of agile development: Unit testing, Continuous build integration and deployment (Git, Maven, Jenkins), and Agile methodologies (Scrum, Kanban)

Experience you will gain in this role:

  • Getting your hands dirty with technology such as Spark, Kafka, Docker and Kubernetes
  • Working with machine learning and data science at scale
  • Working with an extremely talented and senior team, including Ph.Ds

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

The Engineering team are passionate about making sure we develop the best possible products for our users. Our Delivery Managers make sure we do this in an agile and iterative way and that developers can get on with developing.

We are hiring a Delivery Manager to join the Engineering team and help us deliver amazing products. We are looking for someone who can show a clear passion for agile software delivery, can enable teams to be their very best and deliver quickly.

Your role will include:

  • Delivering projects and products using the appropriate agile project management methodology, learning & iterating frequently
  • Understanding each team’s project requirements and technical constraints by working in alignment with the Agile group, Team Leads and Product Owners
  • Working with the Product Owner to define the roadmap and translate this into deliverable user stories
  • Prioritising the work that needs to be done against the capacity and capability of the team
  • Communicating problems and risks to the Agile group and wider organisation in order to reach appropriate resolutions
  • Effective coaching of team members on good agile practices
  • Reporting on progress throughout projects and upon request
  • Ensuring a good level of team productivity through proactively removing blocking issues
  • Ensuring good timekeeping and efficiency for Scrum ceremonies and other meetings
  • Working with Delivery Managers and other engineering staff to coordinate practices and changes and allow knowledge sharing
  • Acting as administrator for JIRA for the relevant teams
  • Helping to maintain the current company culture and positive working environment.

You will have:

  • Proven experience in successfully running software development projects, preferably using Scrum and other Agile methodologies
  • Focused on achieving great results and driving positive change
  • Excellent leadership, communication and organisational skills
  • A solid technical knowledge of software development, preferably web-based SaaS applications
  • Experience of using JIRA and JIRA Agile
  • A keen interest in social media and technology
  • A clear passion for what you do

Engineering Culture:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Social media is chaotic, unstructured, unpredictable, exciting. It is the voice of today.

We love it, because at Brandwatch we bring structure and meaning to these voices by building apps which harness the power of social intelligence, and answer the questions, which matter most to our clients.

We are growing our product team and are looking for designers who can join us in our quest to build amazing products which push the boundaries of convention. Have flair, originality, and make our customers sing out loud with delight.

We want the ooh and we want the ahh! We want personality, and we want grace. If you are a talented UI/interaction designer who is motivated by any of the above, wants to work in a highly collaborative design team, where your ideas count and can tangibly make a difference, then this could be the perfect role for you. 

About the team you’ll be joining:

Our product design team is split across Brighton, Stuttgart and Berlin with the majority of members at our headquarters in Brighton. We have a wide range of skills from pure user research through to pure visual design, and a number of people with a blend in between. This role offers a great opportunity for you to help us develop and deliver a consistently brilliant experience through a design and interaction system. There is a real hunger from across the whole business to bake design excellence into everything we do.

We have the remit and the support to do great things. We just need you to help us get there.

About the role:

You’ll report to the Creative Director, who heads up the product design team. Day to day you’ll be working with small cross-functional teams to help bring new products to life, or improve existing products. You might join a particular product team for a while before moving on to another. You’ll gradually become well versed in our product portfolio and see the bigger picture. And there’s a *lot* to see.

Product design and engineering teams sit right next to each other, and our culture is ego-free, friendly and welcoming.

A successful candidate should:

  • Bring an experienced and assured design capability to the team. We’re looking for at least 5+ years’ experience. At least 3+ years doing interaction / UI design on digital products – ideally web apps / SaaS
  • Have worked productively in cross-functional teams before
  • Demonstrate excellence in their craft through a submitted portfolio. We need to see examples of your  process, design artefacts, problems faced and solved
  • Talk us through the opportunities and challenges that design systems bring
  • Be able to shepherd their work all the way through to release
  • Be organised and self-starting
  • Listen well and ask the right questions
  • Document and communicate their work efficiently and effectively
  • Understand engineers and agile processes
  • Appreciate the value of user research, testing and feedback
  • Help product owners deliver on their vision
  • Enthusiastically talk us through the tools and methodologies that help them get the best result with the least effort.
  • Understand core design principles (colour, typography, psychology, movement,  behaviour)
  • Know how to work within existing design systems
  • Be able to distil and translate complexity into crisp, modern, accessible, inviting designs.
  • Be able to prototype and test their designs singlehandedly
  • Be conversant with the tools and methodologies used – plus the outputs generated by – UX designers, Product Owners, Visual Designers and Technical Architects

About us

Brandwatch is a growing international company with six offices across the globe and over 400 employees. We have many clients, and extensive roster of end users who are delighted to roll up their sleeves and help test new features and improvements.

We’re located in the vibrant North Laine of Brighton, in spacious, newly-refurbished offices. Beyond the usual benefits, we offer discounted gym memberships, host yoga + pilates classes complimented by our fresh Juice Mondays. We have cupboards bursting with snacks (including fresh fruit and veg) a well stocked drinks fridge, monthly lunches provided by local suppliers and flexible working spaces. If you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

We think you’ll be surprised and delighted at how easy it is to do your best work here. Feel the satisfaction of nurturing a family of established and upcoming products through design sprints, collaborating with a team of people who get it, and who will support you every step of the way.

Join us. Think bold. Be brilliant.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a dynamic, experienced Sales Consultant with a passion for product, technology and the social media space? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We are looking for a Senior Sales Executive to help us win and expand Agency business across a diverse set of Agencies – diverse in terms of size and specialisms.

Your role is to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

Your role will include:

  • Building and maintaining strategic relationships with key Agency contacts and maintain up to date records of these relationships in Salesforce CRM
  • Keeping up to date records of your pipeline status in Salesforce CRM
  • Being able to clearly understand and represent the Brandwatch offerings and how these can help agency offerings to their clients
  • Working closely with the assigned agency Account Manager(s) and/or Sales Development Representatives to best enable them to create leads and opportunities within agency groups
  • Ensuring prospective opportunities that are identified during the sales process as falling with alternate teams or team members are shared/treated accordingly per agreed guidelines, and in a timely manner
  • Communicating wins, losses, account status and other useful information to other Agency Team members in and out of the North America region
  • Running lunch & learn sessions in Key Agencies to encourage growth & innovation
  • Having the skills to be able to present and demonstrate the Brandwatch platform to an advanced level
  • Developing and maintaining a clear map of your agency portfolio in salesforce.com with up to date information on account ownership and status
  • Professionally managing sales processes and negotiations including RFPs and contracts

You will have:

  • Experience working for, or selling to marketing agencies (advertising, media, digital, PR, social, research)
  • Extremely strong commercial acumen
  • An ability to build relationships at all levels of the organization
  • Solid knowledge of Salesforce CRM
  • A real team player attitude whilst being self sufficient
  • Strong time management
  • A love of pushing boundaries, and innovating

Ideal track record:

  • Solid commercial experience in a quota carrying technology Sales/Account management role
  • Demonstrable track record in quota over-achievement
  • An advanced understanding of social media
  • Experience managing and closing complex sales-cycles

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the world’s leading enterprise social intelligence platform that helps brands extract business-changing insights from social conversations.

We have an outstanding opportunity for a student intern to join our fast-growing software company. We are looking for a highly motivated student intern to join our French Marketing team to assist in our activities, specifically in the production of online content. You will report to the French Marketing Manager and will work closely with the French commercial team.

We are looking for someone who can work 20 weekly hours for a period of 6 months ideally. The internship is based in our headquarters in Brighton, UK.

You will:

  • Support in managing the official French Brandwatch social accounts on Twitter and Facebook and represent the company on relevant discussions on those and other social media platforms.
  • Learn to use the Brandwatch products (training will be provided) in order to help in producing high quality content based on social data
  • Translation of content (blog articles, PR analysis, product collaterals) and updates for our French website
  • Monitor and research trends in the social media intelligence industry
  • Help the Marketing Manager when needed in the production of analysis and reports
  • Help the Marketing Manager when needed for planning events

Ideal background:

  • French native speaker with a good level of English
  • Excellent written and oral communication skills in both languages
  • Enrolled in Business/ Marketing/ Communications/ Digital Marketing / Social Media/ Journalism Degree
  • Previous experience in handling social media accounts for professional use, including using social management tools
  • Active user of social media platforms
  • Experience in running a blog or writing articles
  • Experience with HTML editing (specifically on WordPress)
  • Proficiency with Excel, Word, PowerPoint (or Google Work)
  • Structured and independent approach to work
  • Curious mind

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a dynamic, experienced Sales Consultant with a passion for product, technology and the social media space? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We are looking for a Sales Executive to help us win and expand Agency business across a diverse set of Agencies – diverse in terms of size and specialisms.

Your role is to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

Your role will include:

  • Building and maintaining strategic relationships with key Agency contacts and maintain up to date records of these relationships in Salesforce CRM
  • Keeping up to date records of your pipeline status in Salesforce CRM
  • Being able to clearly understand and represent the Brandwatch offerings and how these can help agency offerings to their clients
  • Working closely with the assigned agency Account Manager(s) and/or Sales Development Representatives to best enable them to create leads and opportunities within agency groups
  • Ensuring prospective opportunities that are identified during the sales process as falling with alternate teams or team members are shared/treated accordingly per agreed guidelines, and in a timely manner
  • Communicating wins, losses, account status and other useful information to other Agency Team members in and out of the North America region
  • Running lunch & learn sessions in Key Agencies to encourage growth & innovation
  • Having the skills to be able to present and demonstrate the Brandwatch platform to an advanced level
  • Developing and maintaining a clear map of your agency portfolio in salesforce.com with up to date information on account ownership and status
  • Professionally managing sales processes and negotiations including RFPs and contracts

You will have:

  • Experience working for, or selling to marketing agencies (advertising, media, digital, PR, social, research)
  • Extremely strong commercial acumen
  • An ability to build relationships at all levels of the organization
  • Solid knowledge of Salesforce CRM
  • A real team player attitude whilst being self sufficient
  • Strong time management
  • A love of pushing boundaries, and innovating

Ideal track record:

  • Solid commercial experience in a quota carrying technology Sales/Account management role
  • Demonstrable track record in quota over-achievement
  • An advanced understanding of social media
  • Experience managing and closing complex sales-cycles

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a soon-to-be computer science graduate looking for an opportunity in the tech sector?

As a Big Data Systems Graduate you will get the opportunity to work in an organisation where open-source technology is king, with some of the most advanced technologies in the market, develop industry leading specialist skills and gain an insight into large scale, big data driven platforms and systems.

Here at Brandwatch we are both renowned for, and passionate about, tackling challenging problems surrounding big data, and the systems and structures to support our ever growing business. We are looking for computer science graduates with a similar passion, that want to understand the bigger picture and develop deep industry expertise.

Throughout the program you will get the opportunity to work as part of our Data Infrastructure team responsible for the data storage and retrieval systems, primarily focusing on the Hadoop Ecosystem including;  Solr, HBase, Hadoop, Zookeeper and Kafka. They also work with our PostgreSQL databases.

What are we looking for?

  • An upcoming graduate that is looking to join a technology focused and innovative company
  • A self-starter with a passion and a drive for experimentation and technology

What’s in it for you:

  • The ability to gain valuable insight into the essential role of infrastructure, databases and big data systems on a data driven business
  • On the job training across a number of operating systems (Linux; Debian and Ubuntu), languages (Python, Bash, Java), systems (Hadoop Ecosystem), tools (Puppet, Ansible)
  • Opportunity to collaborate with a world class engineering team delivering essential business services
  • An open, communicative and supportive learning environment to build on your degree knowledge  

So if you fit the bill and you’re looking for a fascinating challenge don’t hesitate in applying.

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

Graduate Software Test Engineer – 2017

During this exciting time at Brandwatch we are looking for Computer Science graduates to join our Engineering Team as a Software Test Engineer

We are a group of people around the world working together to create something amazing – doing something no-one has done before, and in a way no-one has thought of. This is the ideal opportunity for graduates that are looking to gain industry experience as part of their undergraduate degree and to sink their teeth into a new challenge.  A chance to be a trailblazer. It’s a job that will give you interesting problems to solve, and the chance to learn new skills and work with new technologies.

Here at Brandwatch we work in small product teams. We avoid high-stress environments by working on a single project at a time, putting quality first. We’d rather reduce scope than rush and produce a buggy feature. There will be a lot of whiteboard collaboration with a product owner, UX designer, and back and front-end developers to build really innovative features.

What are we looking for?

  • A  new graduate that is looking to join a technology focused and innovative company
  • A self-starter with a passion and a drive for experimentation and technology
  • Someone keen to upskill as a software test engineer using automated testing technology

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

So if you fit the bill and you’re looking for a fascinating challenge don’t hesitate in applying.

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

If you are an ambitious PR professional that is hungry for more responsibility and consistently better results, we want you to join the Brandwatch comms team.

We’re searching for a PR immersed and well-versed in the UK media scene. The PR Manager will work closely with the Director of Comms to secure a steady stream of Tier 1 media coverage and author interesting content including timely thought leadership bylines, highly curated media pitches, press releases, and much more.  

We’re looking for a driven, action-oriented individual who is happiest whilst executing on fast-paced opportunities. The global comms team is led by Brandwatch’s CMO, Will McInnes, and you will get to work alongside him in Brandwatch’s beautiful Brighton headquarters.  

Day-to-day activities will include working with the US-based PR Data Analyst, as well as the greater Marketing and Design team of over 35 energetic professionals.

This position is ideal for candidates who are excited by challenges and fearless in the face of change and innovation. The PR Manager within our social intelligence B2B tech company will have the unique opportunity to do much more than B2B PR, as a great deal of our strategy involves consumer media relations and conversations, agile rapid response opportunities, and requires a vigilant eye to industry trends and breaking news.

What you’ll be doing:

  • Executing daily media relations activities, management and outreach through strong relationships with journos and editors
  • Creating and nurturing relationships with top UK tech and business media; the PR Manager will be hanging out with reporters in London and networking at key industry events regularly
  • Staying ahead of the news cycle to leverage rapid response PR opportunities
  • Writing pitches, press releases, bylines, blog posts, infographic content and data analysis (like this Ditch the Label report), and more
  • Experimenting with bold and unique PR tactics
  • Contributing in a big way to our comms initiatives across the board
  • Assisting the awards and events team with smart submissions and recommendations
  • Analyzing social data findings to craft compelling stories for media

Skills and traits of our ideal candidate:

  • Proven experience in tech or consumer PR at an agency or in-house
  • A team player that can think fast on their feet
  • Energetic, assertive and enthusiastic individual that is deadline-driven, yet thorough
  • Responsive, transparent, and responsible PR pro
  • Existing media relationships and understanding of tech media in the UK and beyond
  • Awareness and experience pitching B2B stories to media
  • Excellent writing skills
  • Open and honest communication
  • Eager and earnest interest in social industry news, pop culture events, and breaking stories
  • Determined worker that doesn’t enjoy complacency
  • Data analysis experience (or keen interest to learn)
  • Undergraduate degree in journalism, communications, public relations, marketing, data analytics, or another corresponding area

After a month, you will have:

  • Secured at least three Tier 1 media hits in the likes of The Drum, Brand Quarterly (page 18), and MarketingWeek
  • Developed a relationship with the top tech and marketing reporters/editors in the UK
  • Learned to use the Brandwatch Analytics social intelligence platform
  • Scheduled 2 in-person media briefings for Brandwatch’s CMO
  • Learned the nuanced role of social intelligence in today’s marketing and insights industry

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

Brandwatch is building an intelligent data platform that captures a wealth of social media content from a wide range of sources. Every day we ingest hundreds of millions of documents, analyze them, and shares insights from social media in real time. Data science is core to our mission of being the smartest software on the market. We need you to contribute to our direction and solve some of the hardest problems for our customers.

We are looking for a senior data scientist to assume a technical leadership role within our data science team. The team has substantial domain and academic experience; covering a diverse range of disciplines including computer science, natural language processing, machine learning, psychology and mathematics. Your role will be mostly autonomous, giving you the flexibility to contribute to our ongoing data science programs as you see fit, both leading from the front by developing innovative solutions and acting as a technical and academic mentor to our existing staff.

Your role will include:

  • A strong steer on our data science roadmap
  • Providing leadership in the development of our data science products.
  • Prototyping solutions and helping move those prototypes into production
  • Showing us the possibilities of the state of the art
  • Working closely with product managers and senior engineers to strengthen the bond between data science and the rest of the business
  • Being a mentor to others within the team
  • Promoting rigorous scientific methodologies throughout the company.

You should have:

  • Demonstrable industry experience of either running, or contributing at a high level to, a data science department
  • A background of producing successful prototypes that have made their way into production
  • A strong knowledge of relevant tools and technologies; such as scikit-learn, Spark-mllib, word2vec, and Lucene
  • A deep understanding of machine learning techniques, especially as it relates to natural language processing
  • A drive to see your research make it into the hands of customers
  • A methodologically sound and principled approach to conducting applied research.

Experience you will gain in this role:

  • Being a technical leader for our data science team
  • Having a significant input into the direction of our data science roadmap and thus the Brandwatch platform as a whole
  • Working with machine learning and data science at scale
  • Working with and mentoring a talented team in Brighton and New York

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

During this exciting time at Brandwatch we are looking for Computer Science graduates to join our Engineering Team.

We are a group of people around the world working together to create something amazing – doing something no-one has done before, and in a way no-one has thought of. This is the ideal opportunity for graduates that are looking to gain industry experience as part of their undergraduate degree and to sink their teeth into a new challenge.  A chance to be a trailblazer. It’s a job that will give you interesting problems to solve, and the chance to learn new skills and work with new technologies.

As a Graduate/Junior JavaScript developer you will be placed with our exciting Vizia team. Vizia is the second product in Brandwatch’s suite of products, a dynamic and customisable command centre that dramatically visualises real-time data in a beautiful way. The Vizia team develops the product that helps our clients become cutting edge by creating a multi-screen social media hub that showcases all of their social data in an engaging and stylish way.

What are we looking for?

  • An upcoming graduate that is looking to join a technology focused and innovative company
  • A self-starter with a passion and a drive for experimentation and technology.
  • Proficient development skills with a desire to move into the world of JavaScript
  • Keen to experiment with modern js frameworks (eg React, Backbone etc), Git and Node.js

So if you fit the bill and you’re looking for a fascinating challenge don’t hesitate in applying.

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

As Brandwatch continues our fast expansion, we are hiring a Java Developer for our Rapid Response team. You will be working on the back-end as part of a cross-functional agile team responsible for maintaining our flagship product, resolving mission-critical issues for our customers and helping them excel with our software.

The Rapid Response team are the go-to experts for support and commercial and an integral part of customer success.   With the opportunity to work across our product base, you will gain in-depth knowledge of our platform and become an expert around our diverse products, such as Signals, our data-pipeline and our analytics app.

The recognition is high, and the work rewarding, as you can be confident each piece of code will have a real impact on users. Once ramped up, you will get a good degree of autonomy to make improvements using your own judgement.

This role could be suitable for a recent graduate, as well as a more experienced developer.

Your role will include:

  • Investigating and resolving mission-critical issues across a variety of codebases
  • Making improvements to products that are assigned to the Rapid Response team
  • Building new functionality and tools where requested by our Product and Support teams

You will gain experience of:

  • Java 8
  • Spring 3.0 framework
  • Storage technologies such as PostgreSQL, Hbase, Elasticsearch and Solr
  • Monitoring with sensu, influxDB, Grafana
  • Openstack, Jenkins, Ansible
  • Exposure to JS, Backbone.js, Node.js

What you need:

  • A good programming-related degree
  • Excellent problem solving skills
  • Good Java programming skills, ideally with exposure to the Spring Framework
  • Solid understanding of Web standards and Web application architecture.
  • Experience with Git and Github
  • Familiarity with Linux/OSX

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Working with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly free massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is forging the path for the next level of social intelligence. We have already created the best Enterprise Social Intelligence platform in the world, but that’s just the start. We’re on a mission to bring together the things we do well – engineering, design and understanding customer needs – to help businesses and brands prove and optimise the value of their marketing in an ever-changing social world.

As we continue our fast expansion, we are hiring a QA Analyst for our Rapid Response team.  The team are responsible for maintaining our flagship product, resolving mission-critical issues for our customers and helping them excel with our software. They are the go-to experts for support and commercial and an integral part of customer success. The recognition will be high, and the work rewarding, as you can be confident each piece of code will have a real impact on users.

Your role will include:

  • Work with the team to understand and test all changes and fixes the team make
  • Create and execute manual and automated tests
  • Contribute to the suite of manual and automated regression test scripts
  • Report issues and help developers to resolve them
  • Proactively own and manage all aspects of QA for the team, including mentoring team members on QA best practices to ensure high quality output is delivered
  • Working with the existing QA Group to ensure you adhere to and add to, all current working practices.

What you need:

  • Experience as a manual Tester utilising exploratory testing techniques
  • Proficiency in QA processes and agile development
  • Be an effective communicator
  • An analytical mind together with the ability to find the hard to reach issues
  • A genuine passion for testing and delivering quality
  • Ability to interrogate databases using SQL
  • Ability to work comfortably on a wide range of system areas,  from FrontEnd, Backend to API
  • An interest in skilling up in automated testing

The following would be a real bonus:

  • Knowledge of Git and Jira
  • Experience testing Restful API’s
  • Hands-on experience of working with Automation Testing tools, here we use Selenium WebDriver and Cucumber
  • Proficient in developing automated test scripts from scratch using Ruby or similar
  • Continuous Integration experience utilising Jenkins or similar
  • ISTQB Foundation Level Certificate

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes

apply

Here at Brandwatch were are always looking to challenge the status quo, to be effective and efficient. With that in mind we are looking to hire an experienced developer to join us as a Developer Relations Engineer in our Vizia team. Interfacing between 3rd party developers and our internal product team you will play a pivotal role in ensuring that best practice is adhered to, all documentation is easily found, training can be accessed and technical feedback is shared. You will be an active member of the development community, be comfortable imparting technical know-how and be intrinsically motivated to make life better for all those working around you.

In this role you will:

  • Work directly with clients to help define their requirements and guide them to the code and documentation they need to do the job
  • Maintain and extend tooling that allows clients and internal developers to build on the Vizia platform
  • Add to an impressive toolkit of components that showcase the power of Vizia and let people build on it faster
  • Create thoughtful documentation that answers questions before they become worries.

You will:

  • Be an effective communicator
  • Have excellent JavaScript skills (server-side _and_ DOM)
  • Be interested in tooling that makes coding more productive
  • Frequently participate in one or more developer communities (e.g., local meetups, OSS, Slack or IRC channels, Twitter, conferences or hackathons)
  • Find it difficult to resist writing READMEs, code comments, and API documentation
  • Enjoy debugging someone else’s code at least as much as writing your own bugs
  • Seek code/tooling solutions to commonly encountered bugs
  • Be invigorated by teaching and pairing.

Icing on the cake (having a few of these should all but guarantee a great fit):

  • Previously held a dev relations/evangelism role
  • Maintained an open source project with 100 or more users
  • Taught technical subjects in workshops, bootcamps, screencasts, or similar
  • Published technical content in a book, blog, tutorials, or conference talks
  • Been employed in a customer service role
  • Designed and coded tools, libraries, or frameworks to improve repeated tasks

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Social media is chaotic, unstructured, unpredictable, exciting. It is the voice of today.

We love it, because at Brandwatch we bring structure and meaning to these voices by building apps which harness the power of social intelligence, and answer the questions, which matter most to our clients.

We are growing our product team and are looking for designers who can join us in our quest to build amazing products which push the boundaries of convention. Have flair, originality, and make our customers sing out loud with delight.

We want the ooh and we want the ahh! We want personality, and we want grace. If you are a talented UI/interaction designer who is motivated by any of the above, wants to work in a highly collaborative design team, where your ideas count and can tangibly make a difference, then this could be the perfect role for you. 

About the team you’ll be joining:
Our product design team is split across Brighton, Stuttgart and Berlin with the majority of members at our headquarters in Brighton. We have a wide range of skills from pure user research through to pure visual design, and a number of people with a blend in between. This role offers a great opportunity for you to help us develop and deliver a consistently brilliant experience through a design and interaction system. There is a real hunger from across the whole business to bake design excellence into everything we do.

We have the remit and the support to do great things. We just need you to help us get there.

About the role:
You’ll report to the Creative Director, who heads up the product design team. Day to day you’ll be working with small cross-functional teams to help bring new products to life, or improve existing products. You might join a particular product team for a while before moving on to another. You’ll gradually become well versed in our product portfolio and see the bigger picture. And there’s a *lot* to see.

Product design and engineering teams sit right next to each other, and our culture is ego-free, friendly and welcoming.

A successful candidate should:

  • Bring an experienced and assured design capability to the team. We’re looking for at least 5+ years’ experience. At least 3+ years doing interaction / UI design on digital products – ideally web apps / SaaS
  • Have worked productively in cross-functional teams before
  • Demonstrate excellence in their craft through a submitted portfolio. We need to see examples of your  process, design artefacts, problems faced and solved
  • Talk us through the opportunities and challenges that design systems bring
  • Be able to shepherd their work all the way through to release
  • Be organised and self-starting
  • Listen well and ask the right questions
  • Document and communicate their work efficiently and effectively
  • Understand engineers and agile processes
  • Appreciate the value of user research, testing and feedback
  • Help product owners deliver on their vision
  • Enthusiastically talk us through the tools and methodologies that help them get the best result with the least effort.
  • Understand core design principles (colour, typography, psychology, movement,  behaviour)
  • Know how to work within existing design systems
  • Be able to distil and translate complexity into crisp, modern, accessible, inviting designs.
  • Be able to prototype and test their designs singlehandedly
  • Be conversant with the tools and methodologies used – plus the outputs generated by – UX designers, Product Owners, Visual Designers and Technical Architects

About us
Brandwatch is a growing international company with six offices across the globe and over 400 employees. We have many clients, and extensive roster of end users who are delighted to roll up their sleeves and help test new features and improvements.

We’re located in the vibrant North Laine of Brighton, in spacious, newly-refurbished offices. Beyond the usual benefits, we offer discounted gym memberships, host yoga + pilates classes complimented by our fresh Juice Mondays. We have cupboards bursting with snacks (including fresh fruit and veg) a well stocked drinks fridge, monthly lunches provided by local suppliers and flexible working spaces. If you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

We think you’ll be surprised and delighted at how easy it is to do your best work here. Feel the satisfaction of nurturing a family of established and upcoming products through design sprints, collaborating with a team of people who get it, and who will support you every step of the way.

Join us. Think bold. Be brilliant.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Social Media Data Analyst

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever-changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data across their organisations by delivering innovative solutions, actionable insights and subject-matter expertise that have a real business impact and empower our users’ long-term self-sufficiency.

As we continue our global expansion, we are hiring a Data Analyst with a flair for digital media to join our dynamic Professional Services team in our Singapore office. As a tech savvy Data Analyst you will translate our clients needs into use cases using the platform.

If you:

  • Like using data to tell stories
  • Solve problems for fun
  • Enjoy testing limits
  • Love helping people
  • Prefer a hands-on, proactive approach
  • Are comfortable not knowing the answer
  • Are comfortable leading meetings
  • Are comfortable working independently in a deadline-driven setting
  • Can translate technical to non-technical

You want to:

  • Become a platform expert and advocate for the Brandwatch Analytics, Vizia, and Audiences products
  • Implement effective social media measurement solutions
  • Consult with clients and colleagues regarding social media, data, and their use in business settings
  • Push the boundaries of social data analysis
  • Attend client meetings as a subject-matter expert
  • Provide feedback to guide new product development
  • Translate our clients needs into use cases using our platform

You should have:

  • Fluency in one (or more) languages. Bahasa Indonesia, Mandarin, or Tagalog preferred
  • Familiarity with social media, digital media, marketing, or use of technology in a commercial environment
  • Experience with MS Office/Google suites, especially spreadsheets
  • A degree in an analytical or business subject (such as marketing/market research, data analytics, business analytics, linguistics, natural sciences, computer science, engineering, economics, maths, statistics, etc.),  or equivalent experience
  • Attention to detail and a proactive approach

And you ideally also have:

  • Familiarity with social media data
  • One or more years of analytical business experience
  • Familiarity with basic statistical concepts (distributions, significance, sampling)
  • Basic proficiency in a programming language (Python or similar)

What we offer:

Company benefits: We offer a customisable set of benefits, including health/dental/vision coverage, CPF contributions for Singapore Citizens, generous paid vacation, and commuter benefits.

Culture: As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is an inside-out company. We don’t make bold claims and big puffy statements that we can’t back up. We prefer to under-promise and over-deliver – it feels better. We make sure that we believe in everything we say and do. In doing this, we are building a movement that other people want to join. As a Recruiter at Brandwatch your role will be to ensure that we hire the best people in the quickest time, whilst giving them an unrivalled candidate experience.

What makes a great Brandwatch Recruiter? The ability to unravel a job description to understand the key requirements, a determination to find the ideal candidate in a competitive landscape, and the talent to be a consultant and advisor to our hiring managers, that’s what! We are looking for a detail-oriented candidate, with a passion to succeed, to join our team.

We are looking for someone that is:

  • Bold – clear and confident, you identify new opportunities for candidate sourcing, and to break out of the boundaries of the image of the phone-bashing recruiter
  • Brilliant – passionate, bringing a rigour and intelligence to hiring, setting and maintaining the highest standards for all hires
  • Authentic – open, honest, trustworthy and respectful, you represent all that is best about Brandwatch to our candidates, providing them with the best introduction to the team
  • Accountable – you take full responsibility for your work, and always stick to deadlines
  • Connected – you love building networks, internally and externally. You articulate your opinions but always listen to others’.

If this is you, we would welcome your application for this role which is integral in helping build Brandwatch’s future.


What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

We’re looking for self-motivated problem solvers to help shape our growing team. In this role, you will work directly with clients to help troubleshoot problems, guide strategy, share best practices, and, ultimately, drive retention across the segment. The Emerging Accounts team at Brandwatch leverages technology to support our customers at scale and you will interact with clients via email, phone, and webinar.

The right candidate will be a self-starter with excellent communication skills and an affinity for learning new technology.

You will:

  • Provide technical and strategic support to existing Brandwatch customers
  • Collaborate with teammates to develop and execute programs, such as webinar series and office hours to support clients at scale
  • Provide timely and thoughtful responses to client questions and requests
  • Work with teammates to identify opportunities to streamline and improve processes, with a focus on automation and scale
  • Take ownership of accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary
  • Proactively identify and solve any issues that could affect customer satisfaction or retention
  • Coach customers on new uses and best practices for Brandwatch products to drive adoption and retention

We’re looking for:

  • Native or fluent in German
  • Startup (all-hands-on-deck) attitude is a must; prior experience in startup or tech preferred
  • At least a year of experience in customer-facing role; customer success, account management, or customer support experience is a plus
  • Excellent writer and communicator with strong presentation skills both via phone and email
  • Ability to learn new concepts and processes quickly
  • High level of diplomacy and poise under pressure when working through client issues

Icing on the cake:

  • Proficient in French
  • Experience with CRM (Salesforce) and/or customer service ticketing system (Zendesk or similar)

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

To put it bluntly, your main role is to support the Research Manager in making sure that stuff gets done. You’ll know how long projects will take, who on the team is best suited and free to take it on and by when we can have it delivered.

Playing a leading role within the team you will be a problem solver, a people person, incredibly well organized and have an understanding of research methodologies and social platforms.

This is a relatively new role within our organization and as such there is strong scope for the role to evolve and the successful candidate to have an impact on the direction that this takes.

Your role will include:

  • Reporting to and supporting the Research Manager EMEA in team scheduling and administration, as well as productivity tracking. Keeping them updated with project progress, flagging any potential issues early.
  • Being the first point of contact for new/incoming briefs
  • Joining client discovery calls to understand research needs and inform clients and prospects about our research services. Booking in and managing client work based on clients’ needs and budget.
  • Determining availability for upcoming work, assessing and scheduling the Research Services EMEA team workload, assigning projects and planning milestone tasks and meetings.
  • Predicting and alleviating potential issues and project roadblocks to ensure timely project delivery.
  • Collaborating closely with internal teams, including; sales, client services, professional services and research analysts
  • Ensuring all deals are sold correctly and keep an eye on renewals/ assisting in renewal processes
  • Leading/ assisting on new efficiency projects, and supporting the Research Manager on strategic projects
  • Facilitating onboarding new analysts from a project management perspective.

You will:

  • Be given training on our specific platform and methodologies, but you will have a research background or can demonstrate a strong understanding of good research practice
  • Have a track record for managing multiple projects with multiple contributors and stakeholders.
  • Understand the major social media platforms and their potential for consumer research
  • Have a problem-solving, enquiring mind
  • Be incredibly organized and constantly try to make things more efficient
  • Have excellent communication skills – both written and verbal, and are comfortable with developing client relationships
  • Be able to work efficiently with little supervision
  • Understand the importance of, and have excellent time management and prioritization skills
  • Work well under pressure and are good at thinking on your feet
  • Have an open mindset and be able to thinking outside the box

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help capture, analyse and share insights from millions of conversations across the web. Home to over 300 people, from over 30 different nations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever changing social world. Better. Bolder. More Brilliant.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data by taking them from data, to insights to actions that have a real business impact and empower our users’ long-term self-sufficiency.

As we continue our global expansion, we are hiring a Project Manager with a flair for digital media to join our dynamic Professional Services team in Brighton. This is an exciting opportunity that offers hands-on work, project ownership and flexibility to learn, grow, and develop in the constantly changing landscape of social media.

We’re looking for someone who:

  • Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals
  • Prefers a hands-on, proactive approach
  • Is adept at leading meetings with senior stakeholders and comfortable delivering technical content to a non-technical audience
  • Embraces the importance of collaborative working but with the ability to work independently when required
  • Understands the importance of deadlines and is willing to do all that is necessary to meet them
  • Is a credible communicator with the confidence to interact at all business levels
  • Doesn’t shy away from juggling multiple projects with a cool and calm demenanour

You’ll need to:

  • Become a platform expert and advocate for the Brandwatch Analytics, Vizia and Audiences products
  • Interact with global, enterprise level clients, from CMO to analyst to community manager, both F2F and on the telephone
  • Consult with clients to translate business requirements into setup on Brandwatch’s portfolio of social listening products
  • Control project scope, delivery timeline and budgetary constraints, and report in a timely fashion any scope change requests
  • Work with the Customer Success Managers to ensure clients subscribed to our expert hours product get full use of their subscription
  • Collaborate closely with other internal teams, including sales, client services, product, support and design
  • Be a stakeholder for new Brandwatch products
  • Build continuing expertise within the social media monitoring landscape

You should have:

  • Proven experience in a Saas or Technology environment
  • Previous experience as a project manager, ideally within a technical environment
  • Exceptional time management and prioritization skills
  • Experience with MS Office/Google suites, especially spreadsheets, written documents and presentations
  • A degree or equivalent experience
  • Experience working in a deadline-driven environment

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Customer Success Manager 

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever-changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager based in Singapore to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across our APAC region. Brandwatch Singapore is the seat of our rapidly growing business in Asia Pacific.

Your role will include:

  • Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Development of  champions within allocated portfolio
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals and other performance indicators to aid the customer in achieving their goals
  • Advocate customer needs/issues cross-departmentally.

You will have:

  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Fluency in one or more languages. Bahasa Indonesia, Mandarin, Japanese or Tagalog preferred
  • Proven ability to drive continuous value of SaaS technology platform
  • Familiarity working with clients of all sizes
  • Proven ability to build relationships at operational and executive levels
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule

<bIcing on the cake:

  • Experience working with, or for a social media monitoring provider
  • Knowledge of marketing principles and best practices
  • Experience working with a CRM and/or ticketing systems, such as Salesforce/Zendesk
  • Ability to speak a second language, ideally

Success will be measured on:

  • Retention of your shared base clients’ revenue
  • Your clients’ satisfaction levels

What we offer:

Company benefits: We offer a customisable set of benefits, including health/dental/vision coverage, CPF contributions for Singapore Citizens, generous paid vacation, and commuter benefits.

Culture: As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch’s Service Reliability team is responsible for keeping most of our customer-facing services running smoothly. Sometimes that means incident management and mitigation of unexpected outages. More often, SREs identify and improve (or get others to improve) less-reliable components and configurations before they cause problems.

Your duties will include:

  • Designing, implementing, and maintaining the monitoring, metrics collection, and log collection services
  • Helping developers design resilient services
  • Helping developers configure monitoring and metrics collection for their services
  • Writing or improving service checks, if they aren’t already provided by development teams
  • Solving problems in mission-critical systems, and reducing or preventing recurrence through automation or design improvements
  • Capacity planning, software performance analysis and system tuning
  • Participating in the out-of-hours Rota for critical services. (Typically 1 week on, 4 weeks off.)
  • Occasional (usually about twice per year) travel to the Brandwatch HQ in Brighton, UK to meet or collaborate with other Engineering staff.

What you need:

  • Understanding of Linux system internals, and TCP/IP networking
  • The ability to diagnose and fix time-sensitive problems
  • Experience with a configuration-management tool like Puppet, and using it to automate the management of large numbers of services and hosts
  • Experience with service and server monitoring using tools like Sensu, Nagios, etc.
  • A working understanding of Git
  • A strong sense of ownership and enthusiasm
  • Experience scripting in the Bourne or bash shell
  • Good English-language communication skills

It would be great if you also have experience with any of the following:

  • Python, Ruby, Redis, PostgreSQL, Nginx, Google Cloud Platform, Elasticsearch, Kibana, Logstash, Telegraf, Sensu, Debian, PowerDNS, BIND, InfluxDB, SSL (OpenSSL), Grafana, haproxy, keepalived, Kubernetes, Solr, Kafka, JVMs
  • Designing, analysing, and troubleshooting large-scale distributed systems

Our culture:

  • Small teams of skilled people, in a friendly and relaxed environment
  • A diverse and multicultural group of people from many different countries and backgrounds
  • 10% Time: One day every other week to work on something beneficial to Brandwatch, but not (necessarily) part of your assigned projects or work, such as learning about / evaluating new tools or languages
  • training and conference budgets, and any technical books you need

Our Perks:

  • All the usual start-up temptations…cupboards bursting with snacks (a range to satisfy all taste buds), fruit boxes, drinks fridges… and of course coffee.
  • Macbook Pro with retina display or Dell XPS with Linux
  • Freitag Frühstück — Communal Friday Breakfast in the Berlin office every Friday.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help capture, analyse and share insights from millions of conversations across the web. Home to over 300 people, from over 30 different nations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever changing social world. Better. Bolder. More Brilliant.

The Professional Services team is a core component of Customer Success at Brandwatch. As a group, we strive to enable and advance our clients’ use of social data across their organisations by delivering innovative solutions, actionable insights and subject-matter expertise that have a real business impact and empower our users’ long-term self-sufficiency. We harness social data, we empower our clients.

As we continue our global expansion, we are hiring a Data Analyst with a flair for digital media to join our dynamic Professional Services team in Brighton.

If You:

  • Like using data to tell stories
  • Solve problems for fun and enjoy testing limits
  • Love helping people
  • Prefer a hands-on, proactive approach
  • Don’t feel dread at not knowing the answer
  • Take leading meetings in your stride
  • Are comfortable working independently in a deadline-driven setting
  • Can effectively translate technical jargon to non-technical people.

You will:

  • Become a platform expert and advocate for Brandwatch Analytics, Vizia, and Audiences products
  • Implement effective social media measurement solutions
  • Consult with clients and colleagues regarding social media, data, and their use in business settings
  • Push the boundaries of social data analysis
  • Attend client meetings as a subject-matter expert
  • Provide feedback to guide new product development

<span<strongYou should have:

  • Fluency in French or German language.
  • Familiarity with social media, digital media, marketing, or use of technology in a commercial environment
  • Proficiency in Microsoft Excel/Google Spreadsheets and knowledge of the wider Microsoft/Google suites
  • A degree in an analytical or business related subject (such as marketing/market research, data analytics, business analytics, linguistics, natural sciences, computer science, engineering, economics, maths, statistics, etc.) or equivalent experience.


Icing on the cake would be:

  • Proficiency in a programming language (Python or similar)
  • Familiarity with social media data
  • One or more years of analytical business experience
  • Familiarity with basic statistical concepts (distributions, significance, sampling)


What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply