Nos offres d’emplois

Do you want to get in on the ground floor of a successful, fast-growing social and marketing tech company? Are you looking for a fun and challenging sales position that provides quick career growth into a closing role? Are you passionate about sales, driven to build a sales career and develop your skills? If the answer is yes, then apply today!.

Role Overview

Brandwatch is continuing to build our US sales teams. We are seeking a Sales Development Representative that will develop to become top performers in our commercial teams. The sales development team is responsible for generating new business opportunities and developing revenue stream leads that feed into the sales pipeline both from inbound and outbound generated leads.

This role plays an important part within the sales team and requires someone with experience qualifying and nurturing sales leads.

Key responsibilities

  • Prospect, educate, qualify and develop sales-ready leads and opportunities
  • Successfully manage and overcome prospect objections
  • Consistently deliver against goals to ensure company revenue objectives are met
  • Interact with prospects via cold calling and email to generate interest in Brandwatch products
  • Daily KPI’s include dials, connections, pipeline generated and revenue
  • Research accounts, identify key players, generate interest and develop account to stimulate opportunity
  • Attend industry events to generate sales leads
  • Learn and maintain in-depth knowledge of Brandwatch industry trends, and competitors
  • Update CRM (salesforce.com) to ensure data is accurate

Ideal background:

  • College degree with a strong academic background
  • 1-5 years of sales experience required
  • Experience selling a software or technical product
  • Strong communications, analytics, and listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-starter and hardworking, with a track record of success and drive for achievement
  • Team player with ability to work in a high-energy sales team environment
  • Sales training, pre-call planning, and/or Salesforce software experience is a plus

Role benefits:

  • Competitive salary base & commission 
  • Sales training – with performance driven career enhancement
  • Strong performers have an opportunity to quickly move into a full cycle sales role 
  • Team networking and social events
  • Complete Brandwatch product certification

Company benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for 2014 and 2015.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Senior Marketing Campaign Manager – Demand Generation
New York, Marketing Team

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. Brandwatch has a dedicated Demand Generation team that builds strategic, cross-discipline, fully integrated marketing campaigns.

This role is a unique opportunity to lead marketing initiatives, working in a peer group of smart, ambitious marketing professionals, developing and executing campaigns that maximize pipeline building. Ideally you have broad marketing experience combined with great people skills to get effective campaigns to market.

Sound like you? We’d love to hear from you. Come and make a difference at Brandwatch.

We need you to:

  • Prioritize and lead multiple Marketing campaigns in alignment with company priorities and pipeline goals
  • Define clear campaign blueprints, clearly identifying the target and goals of campaigns and the steps to execute on them
  • Manage all aspects of outbound and inbound marketing campaigns, including copywriting, deployment strategies and tracking / reporting
  • Work closely with the marketing and sales teams to ensure campaigns run optimally
  • Report on campaign and channel performance metrics

Requirements:

  • Bachelor’s Degree
  • 4+ years of experience in cross-channel marketing, B2B technology preferred
  • Solid campaign management experience and organizational skills including the ability to set and drive requirements across multiple functional areas
  • Self-starter mentality – ability to “take a project and run with it”
  • Strong communication skills and the ability to work with multiple stakeholders to prioritize tasks and projects effectively
  • Experience with marketing automation such as Marketo, Pardot, Hubspot, or Eloqua
  • Experience with CRM’s such as Salesforce

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

Brandwatch is looking for a Global VP of Agency, to manage our worldwide agency sales and account management teams. We are seeking someone passionate about technology and business, with demonstrated success in building revenue with major agency groups on a global basis. We want a proven leader who understands the nuances of the agency world, how they use and deploy technology and data, and a clear view on the value of Social Media Intelligence.

Reporting to the CRO, you will use your position in the Sales Organization to bring the best thinking to the Brandwatch global agency organization, meet the needs of our agency clients, and lead the agency team’s to sustained revenue growth.

You will:

  • Drive growth of revenues in the agency segment, with a focus on major agency groups.
  • Manage in-market teams of Agency Sales Reps and Account Managers who acquire and renew a substantial book of business.
  • Collaborate with marketing and pre-sales teams to create and launch GTM programs for this industry segment.
  • Introduce Brandwatch solutions to strategic agency groups to advance our position in the market.
  • Serve as the Brandwatch liaison and leader to the agencies.
  • Make decisions on resource allocations, influence pricing and packaging, and support models
  • Work collaboratively with the Direct sales teams to address agency and brand requests that require expertise to balance client and agency needs.
  • Coordinate with partner teams to leverage agencies to expand Brandwatch geographic reach and in-market resources.

If you have 10+ years experience leading agency sales at an enterprise SaaS business and if you are:

  • Genuinely curious about how social and data can solve business problems
  • Experienced in creating and executing Go To Market strategies to win agency business  
  • Able to reach key agency leaders in digital and social media leadership positions
  • Completely comfortable leading meetings in front of large groups
  • Dedicated to teamwork and able to deliver in competitive sales engagements
  • An exceptional communicator and relationship builder
  • Energized to lead a team of top notch sales and account managers

..then we encourage you to apply for this role!

Also great if you have:

  • Experience working at an agency or agency group
  • Knowledge of the marketing technology sector including digital, social, marketing automation, data integration, attribution and consumer and market insight
  • Prior roles in strategic leadership positions, global exposure and engagement

What we offer

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well stocked drinks fridges, and sushi days.

High talented and experienced candidates not local to NY or Brighton may be considered.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. Brandwatch’s growing partner ecosystem plays a strategically vital role for its clients in a world of increasing marketing technology complexity and global demand.

After consecutive years of triple digit growth, we are scaling up our investment into our partnerships in 2017, to ensure we meet aggressive growth targets, and cement the partnership teams position as a key pillar of revenue for the commercial business.

Reporting into VP Channel Development, this is vitally important role with a broad range of responsibilities, that will continue to evolve as the Partnerships business grows; offering you the opportunity to have input into the strategic direction of the Partnerships team, and to make a massive impact in an exciting high growth area of the business.

Balancing your time between a range of partner types including Technology Partners, Regional VARs and Strategic Consultancies, no two days will be the same; you will need to rely on your experience to carefully prioritise how you spend your time to deliver the optimal commercial outcome.

Your role will include:

  • Developing and maintaining strong working relationships with key contacts within our growing network of regional VARs, Technology Partners, and Strategic Consultancies
  • Providing day to day growth focused account management to Brandwatch Partners in EMEA & APAC, including pipeline management & sales support, ensuring our partners are suitably equipped to maximise opportunity conversion and beat the competition
  • In conjunction with our Partner Marketing Manager, work with our partners to develop business & marketing plans, agree targets, support execution, and conduct regular reviews to ensure we are on track to meet our joint objectives
  • Manage approval process for all incoming opportunity registrations; as appropriate work with Sales Management to assign referral deals, or support the partner through the opportunity process for resale deals
  • Ensure partner orders are processed in an accurate and timely fashion, and where applicable, handover to our customer success team for seamless onboarding
  • Work with Brandwatch sales and account management teams to source opportunities which can be referred out to our partners
  • Develop and maintain strong internal / cross departmental relationships with Marketing, Sales, Sales Ops, Finance, & Engineering
  • Support the VP Channel Development with projects as required, including research, process improvements, implementation of new tools, planning etc

What we are looking for:

  • Solid commercial experience in technology partnerships, sales, account management or similar with demonstration of career progression
  • Sales mentality with proven history of exceeding revenue targets
  • Familiarity with the digital marketing ecosystem, SaaS technologies, and platform integrations a plus
  • Affinity for cross-team collaboration and driving organizational change
  • Ability to travel as needed.

You will be targeted on:

  • Partnerships Resale Revenue
  • Referral pipeline generated from Partners

You’ll have:

  • A collaborative approach and positive attitude, coupled with a drive to succeed / desire to win
  • Flexible and open to change; this role will evolve and needs someone who can embrace and drive that evolution
  • Ability to rapidly prioritize workload in an autonomous environment
  • An empathetic listener, and pragmatic thinker
  • A genuine interest in people and business / strategy.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Data is king here at Brandwatch. As we continue to expand globally, so do the languages that our clients require.

We are currently hiring Dutch Speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.    

Key responsibilities:

  • Constructing search queries to capture brand mentions on social media sites, we will provide full training
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Ad-hoc tasks.

The work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding assigned tasks. All training and meeting attendance times are paid.

Skill requirements:

  • Must possess native or near native proficiency in Dutch
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Independent Contractor.

Please note: this is NOT a full time position

apply

Are you dynamic and experienced in Sales with a passion for product, technology and the social media space? Do you have a proven track record of exceeding targets? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands. They are the engine of Brandwatch, the driving force behind the business.

As a Sales Executive you will focus on Enterprise sales working with some of the biggest brands in the world helping guide their social media strategy and planning, with complete ownership of your given opportunities.

Your role will include:

  • Managing your own Pipeline effectively and rise to the challenge of sales targets that have been set with the aim of smashing them
  • Discovering prospective clients through the use of inbound leads & external calls
  • Understanding & providing insightful business solutions to our clients problems that will see them meet their business goals
  • Becoming a power user and advocate of the brandwatch platform and be able to apply its functionality to a variety of business use cases
  • Demonstrating the Brandwatch products to reinforce their effectiveness to help socially empower businesses, in use-case scenarios
  • Confidently having technical conversations around the integration and implementation of Brandwatch
  • Liaising with any number of partners to understand business problems, present real-world applications and establish successful relationships.
  • Responding quickly to all requests for proposals (RFPs) & writing proposals
  • Being an ambassador at trade shows and networking events
  • Knowledge sharing across the commercial team to help us surpass sales targets
  • Being adaptable to a dynamic sales process.

You will have:

  • Commercial sales experience ideally within a technology company
  • A strong drive to meet and exceed measurable performance goals and revenue targets
  • A  real team mate willing to develop and enhance the business processes with the management team, dedicated to building account plans, executing account strategies, and recording activity
  • Solid technical know how to aid in product demonstrations
  • Top-notch written and verbal communication skills across a variety of stakeholders
  • An understanding of the social media landscape and the impact it has on businesses
  • The ability to translate client business needs into solutions solved by Brandwatch
  • Flexibility and versatility to approach a variety of different business scenarios
  • A desire to contribute to and enhance the team environment.

It would be nice if you have:

  • Fluency in another European language
  • A love of tech
  • A Bachelor degree in business or related field
  • Experience in software or SaaS
  • CRM experience, SalesForce is preferable.

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Customer Success Manager – Spanish Speaking

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across NA + LatAm.

Your role will include:

  • Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Development of champions within allocated portfolio
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals &  other performance indicators and aid the customer in achieving their goals
  • Advocate customer needs/issues cross-departmentally

You will have:

  • 2+ years of prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Proven ability to drive continuous value of a SaaS technology platform
  • Familiarity working with clients of all sizes
  • Proven ability to build relationships at operational and executive levels
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule
  • Ability to speak and read Spanish

<bIcing on the cake:

  • Experience working with, or for a social media monitoring provider
  • Knowledge of marketing principles and best practices
  • Experience working with a CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA

Success will be measured on:

  • Retention of your shared base clients’ revenue
  • Your clients’ satisfaction levels

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Social Media Data Analyst

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help capture, analyze and share insights from millions of conversations across the web. Home to over 300 people, from over 30 different nations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever-changing social world.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data by delivering innovative solutions, actionable insights, and subject-matter expertise that have a real business impact.

We’re currently looking for a Data Analyst to join the Professional Services team.

If you:

  • Like using data to tell stories
  • Solve problems for fun
  • Enjoy testing limits
  • Love helping people
  • Are comfortable not knowing the answer
  • Can translate technical to non-technical

You want to:

  • Implement effective social media measurement solutions
  • Consult with clients and colleagues regarding social media, data, and their use in business settings
  • Become a platform expert and advocate for the Brandwatch Analytics, Vizia, and Audiences products
  • Push the boundaries of social data analysis
  • Attend client meetings as a subject-matter expert
  • Provide feedback to guide new product development

You have:

  • A degree in a quantitative or related field such as marketing, data analytics, business analytics, linguistics, neuroscience, computer science, engineering, economics, math, or statistics.
  • Fluency in Spanish

A few good-to-haves:

  • Proficiency in a programming language (Python or similar)
  • One or more years of analytical business experience
  • Familiarity with social data
  • Familiarity with basic statistical concepts (distributions, significance, sampling)
  • Fluency in multiple languages

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. Brandwatch’s growing partner ecosystem plays a strategically vital role for its clients in a world of increasing marketing technology complexity and global demand.

This role is a unique opportunity to lead the marketing in this area, working in a peer group of smart, ambitious global sales and marketing professionals, taking Brandwatch’s partnerships to market as a key internal hub and subject matter expert. It’s about making a difference, unlocking potential in our partnerships and our global commercial teams, and winning every day.

Ideally you have product, partner and campaign/field marketing experience and can blend those with your great people skills to get joint initiatives to market.

Why do we need you?

To increase the value of Brandwatch’s commercial partner channel through intelligent, effective partner product marketing, enablement and campaign strategies.

Your role will include:

Carefully prioritising across the three types of Brandwatch partner – Technology Partners, Value-Added Resellers and Strategic Consultancies.

Owning the suite of Brandwatch partnerships from a marketing point of view, managing each partnership through the product marketing lifecycle:

  • Messaging & value proposition development – working with stakeholders and clients to identify value, use cases and core messaging for our technology integration partnerships, including pricing
  • Driving pipeline through campaigns – providing expertise, resources and energy to Brandwatch Demand Generation and commercial teams to grow Partner pipelines and sales
  • Lead partnership activation and enablement sessions to help educate teams on the value of the partnerships and how to communicate it to others.
  • Create and launch formal Value-Added Reseller program – including populating partner portal all relevant collateral
  • Provide strategic marketing advice / consultancy to VARs – share best practice, support the development of marketing strategy & plan campaigns to create awareness and drive inbound demand in region.
  • Measure and manage partner demand – by partner, territory, campaign to drive improvements
  • Manage any MDF budget, assess and approve any specific campaign investment requests and track ROI.
  • Market and customer research – maintaining and communicating a thorough understanding of the industry
  • Work with customer success teams to drive adoption for partner solutions, and broadcast the success through case studies and events.

We need someone with:

  • Solid commercial experience working in partner, field or product marketing within a tech company. A SaaS company would be ideal, but not essential.
  • Experience in social tech, analytics and data are huge pluses
  • Ability to understand another company’s business as well as our own and clearly articulate how it complements our offering through all initiatives.

Experience you will gain in this role:

  • Exposure to wide portfolio of companies and solutions – get to work on new projects very frequently.
  • Broaden your skill set – touch on every part of the product marketing lifecycle.
  • Directly impact an important strategic initiative with high visibility.
  • Build extensive relationships with marketers and commercial teams globally in the social media technology market
  • Insight into high growth technology company strategy
  • Influence over the partner and channel strategy of an admired, successful SaaS business
  • Continued experience on pricing, positioning, product and campaign promotion activities

You’ll be targeted on:

  • Partner pipeline
  • Partner closed deals
  • Average TCV of customer contracts where a partner is also present
  • Level of partner product knowledge in sales team

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is a enterprise social intelligence platform that helps brands extract business-changing insights from social conversations. We have a lot of great customers, one third of the Fortune 100 have embedded Brandwatch across their organisations. We count well known brands like Unilever, L’Oreal, eBay, Asos, Microsoft and Pepsico as customers, but that just isn’t enough. We want more of the best brands and agencies to get great insights from our software, this is where you come in.

As a Business Development Representative (BDR) at Brandwatch you’ll be targeting the largest organisations in both in the UK, and if you have the language skills, across EMEA. Initially you’ll be finding those people who are most interested in our solution, then passing well qualified opportunities on to our sales team.

We are looking for people who want to work their way up through our company. You might be returning to the industry or have had a job in sales already, although we don’t mind if you haven’t, but you will want to get into a fast growing tech business.

We offer the opportunity to move into handling the full sales cycle as a Sales Executive or perhaps to move into one of our Account Management teams. Alternatively, if you fancy a more unconventional approach we have seen our BDR’s move into our Technical Support, Training and Professional Services teams. We want people to stay in this role for 18 months (although we’ve had some people move up  in under 12  months) by then you’ll be earning your OTE of £40k, be a pro at using the Brandwatch software and ready for the next chapter in your Brandwatch story.

We asked Mark, one of our team members in our Brighton office, what a typical day at Brandwatch was like in the BDR team:

“Every day at Brandwatch is different. In my role as a BDR I speak to prospects from across every sector, each with a different use and need for our products and services. With every company comes a new challenge, whether it be a large financial institution or a cutting edge tech brand they all need to get the best understanding they can of social listening and it’s implementation within their organisation. These challenges are what motivates me and makes my job enjoyable.”

Further to that our colleague Natascha added;

“Most of the prospects I work with have lots of questions regarding Social Listening in general, the market and the benefits of Brandwatch – which is a nice challenge. I work on long-term relationships with strategic and enterprise outbound prospects who I have frequent meetings/calls with, I also meet potential customers out and about at conferences or client events. I work really closely with the Sales and Marketing teams, together we come up with prospecting ideas, strategies and attend events together. Apart from my daily activities the team also has weekly training, commercial sharing and 121s that enable me to sell Brandwatch’s products and to enhance my knowledge and skills across sales and pitching”

If you’ve read this far it’s worth sending in your CV. Go on, nothing stopping you. We’ll be in touch to organise quick telephone interviews first to see if you have the right stuff while giving you an opportunity to ask any questions you may have. Easy. We’ll look forward to receiving your application.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a dynamic, experienced Sales Consultant with a passion for product, technology and the social media space? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We are looking for a Senior Sales Executive to help us win and expand Agency business across a diverse set of Agencies – diverse in terms of size and specialisms.

Your role is to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

Your role will include:

  • Building and maintaining strategic relationships with key Agency contacts and maintain up to date records of these relationships in Salesforce CRM
  • Keeping up to date records of your pipeline status in Salesforce CRM
  • Being able to clearly understand and represent the Brandwatch offerings and how these can help agency offerings to their clients
  • Working closely with the assigned agency Account Manager(s) and/or Sales Development Representatives to best enable them to create leads and opportunities within agency groups
  • Ensuring prospective opportunities that are identified during the sales process as falling with alternate teams or team members are shared/treated accordingly per agreed guidelines, and in a timely manner
  • Communicating wins, losses, account status and other useful information to other Agency Team members in and out of the North America region
  • Running lunch & learn sessions in Key Agencies to encourage growth & innovation
  • Having the skills to be able to present and demonstrate the Brandwatch platform to an advanced level
  • Developing and maintaining a clear map of your agency portfolio in salesforce.com with up to date information on account ownership and status
  • Professionally managing sales processes and negotiations including RFPs and contracts

You will have:

  • Experience working for, or selling to marketing agencies (advertising, media, digital, PR, social, research)
  • Extremely strong commercial acumen
  • An ability to build relationships at all levels of the organization
  • Solid knowledge of Salesforce CRM
  • A real team player attitude whilst being self sufficient
  • Strong time management
  • A love of pushing boundaries, and innovating

Ideal track record:

  • Solid commercial experience in a quota carrying technology Sales/Account management role
  • Demonstrable track record in quota over-achievement
  • An advanced understanding of social media
  • Experience managing and closing complex sales-cycles

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

If you know your Instagram from your SnapChat, and have experience of working in social, either agency or client-side, we want to hear from you!

Our Account Managers offer consultative advice and expertise to our wide ranging client base of both brands and agencies. It’s the Agency Account Manager’s job to help our agency clients integrate social data into their business.

As well as being an expert on all things digital, with the confidence to guide clients through the ever-changing social wilderness, you’ll need the commercial skills to be able to spot opportunities to grow accounts – and follow them through, calling on whatever internal resource you need.

This role offers the enviable position of being able to work with a wide range of clients and industries, gaining a sneak peak into the digital strategies of agencies – and their end clients – both big and small. If you’ve been looking for the opportunity to work in a cutting edge digital role that allows you to stay ahead of the curve, whilst also flexing your sales muscle, this is the role for you.

You’ll need to be:

  • An experienced Account Manager/Account Director with solid commercial experience
  • Professional and engaging
  • Restless for success and motivated to succeed
  • Experienced in growing client revenue and working in an environment that is defined by  set commercial goals

The ideal Account Director will have:

  • Proven Senior Account Management/Account Director experience either within a tech environment or within an agency
  • Excellent knowledge of social media and the digital sector
  • The ability to communicate across all business levels: from analyst to MD
  • Exceptional communication skills
  • A track record of business growth
  • A strong understanding of the role social media plays in business and all around tech savviness
  • Experience of line management, development and mentoring
  • Be responsible for managing a portfolio of agency clients, including revenue growth, meeting / exceeding targets, working with direct reports to deliver their own targets

What we offer;

Benefits: We offer a range of benefits including: bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a dynamic, experienced Sales Consultant with a passion for product, technology and the social media space? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We are looking for a Sales Executive to help us win and expand Agency business across a diverse set of Agencies – diverse in terms of size and specialisms.

Your role is to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

Your role will include:

  • Building and maintaining strategic relationships with key Agency contacts and maintain up to date records of these relationships in Salesforce CRM
  • Keeping up to date records of your pipeline status in Salesforce CRM
  • Being able to clearly understand and represent the Brandwatch offerings and how these can help agency offerings to their clients
  • Working closely with the assigned agency Account Manager(s) and/or Sales Development Representatives to best enable them to create leads and opportunities within agency groups
  • Ensuring prospective opportunities that are identified during the sales process as falling with alternate teams or team members are shared/treated accordingly per agreed guidelines, and in a timely manner
  • Communicating wins, losses, account status and other useful information to other Agency Team members in and out of the North America region
  • Running lunch & learn sessions in Key Agencies to encourage growth & innovation
  • Having the skills to be able to present and demonstrate the Brandwatch platform to an advanced level
  • Developing and maintaining a clear map of your agency portfolio in salesforce.com with up to date information on account ownership and status
  • Professionally managing sales processes and negotiations including RFPs and contracts

You will have:

  • Experience working for, or selling to marketing agencies (advertising, media, digital, PR, social, research)
  • Extremely strong commercial acumen
  • An ability to build relationships at all levels of the organization
  • Solid knowledge of Salesforce CRM
  • A real team player attitude whilst being self sufficient
  • Strong time management
  • A love of pushing boundaries, and innovating

Ideal track record:

  • Solid commercial experience in a quota carrying technology Sales/Account management role
  • Demonstrable track record in quota over-achievement
  • An advanced understanding of social media
  • Experience managing and closing complex sales-cycles

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

If you are an ambitious PR powerhouse hungry for more responsibility and consistently better results, we want you to join the Brandwatch comms team.

We’re searching for an early career PR star immersed and well-versed in the UK media scene. The PR Manager will work closely with the Director of Comms to secure a steady stream of Tier 1 media coverage and author interesting content including timely thought leadership bylines, highly curated media pitches, press releases, and much more.  

We’re looking for a driven, action-oriented individual who is happiest whilst executing on fast-paced opportunities. The global comms team is led by Brandwatch’s CMO, Will McInnes, and you will get to work alongside him in Brandwatch’s beautiful Brighton headquarters.  

Day-to-day activities will include working with the US-based PR Data Analyst, as well as the greater Marketing and Design team of over 35 energetic professionals.

This position is ideal for candidates who are excited by challenges and fearless in the face of change and innovation. The PR Manager within our social intelligence B2B tech company will have the unique opportunity to do much more than B2B PR, as a great deal of our strategy involves consumer media relations and conversations, agile rapid response opportunities, and requires a vigilant eye to industry trends and breaking news.

What you’ll be doing:

  • Executing daily media relations activities, management and outreach through strong relationships with journos and editors
  • Creating and nurturing relationships with top UK tech and business media; the PR Manager will be hanging out with reporters in London and networking at key industry events regularly
  • Staying ahead of the news cycle to leverage rapid response PR opportunities
  • Writing pitches, press releases, bylines, blog posts, infographic content and data analysis (like this Ditch the Label report), and more
  • Experimenting with bold and unique PR tactics
  • Contributing in a big way to our comms initiatives across the board
  • Assisting the awards and events team with smart submissions and recommendations
  • Analyzing social data findings to craft compelling stories for media

Skills and traits of our ideal candidate:

  • A team player that can think fast on their feet
  • Energetic, assertive and enthusiastic individual that is deadline-driven, yet thorough
  • Responsive, transparent, and responsible PR pro
  • Existing media relationships and understanding of tech media in the UK and beyond
  • Awareness and experience pitching B2B stories to media
  • Excellent writing skills
  • Open and honest communication
  • Eager and earnest interest in social industry news, pop culture events, and breaking stories
  • Determined worker that doesn’t enjoy complacency
  • Data analysis experience (or keen interest to learn)
  • Undergraduate degree in journalism, communications, public relations, marketing, data analytics, or another corresponding area

After a month, you will have:

  • Secured at least three Tier 1 media hits in the likes of The Drum, Brand Quarterly (page 18), and MarketingWeek
  • Developed a relationship with the top tech and marketing reporters/editors in the UK
  • Learned to use the Brandwatch Analytics social intelligence platform
  • Scheduled 2 in-person media briefings for Brandwatch’s CMO
  • Learned the nuanced role of social intelligence in today’s marketing and insights industry

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

Brandwatch is one of the world’s best Social Media Monitoring applications. We help hundreds of clients discover, understand and respond to comments made on the web.

Vizia is the second product in Brandwatch’s suite of products, a dynamic and customisable command centre that dramatically visualises real-time data in a beautiful way. The Vizia team develops the product that helps our clients become cutting edge by creating a multi-screen social media hub that showcases all of their social data in an engaging and stylish way.

As a Test Engineer on Vizia you’ll be working within a highly-skilled team to understand the new functionality being developed, perform testing using both manual and automation test techniques, report issues and test the resulting fixes.

What you need:

  • Solid experience with commercial web-based testing
  • Experience across both Manual and Automation Testing frameworks
  • Hands-on experience of working with Automation Testing tools, here we use Capybara and Cucumber
  • Proficient in developing test scripts from scratch using Ruby or similar
  • Proficiency in QA processes and agile development, including Behaviour Driven Development
  • Advanced knowledge of a range of web browsers and operating systems

The following would be advantageous:

  • Knowledge of Git and Jira
  • Ability to interrogate databases using SQL
  • Experience testing Restful API’s
  • Continuous Integration experience utilising Jenkins or similar

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • Giving you 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-­cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring a JavaScript Developer for the Vizia team in our Brighton office to enhance and extend our user interface. Our clients love Vizia, they tell us so all the time. The way it looks, the ease of its use and the impact it can have on the way they choose to do business. We want to make sure that we continue to exceed expectations.

As the second product in Brandwatch’s suite of products, Vizia, is a dynamic and customisable command centre that dramatically visualises real-time data in a beautiful way. The Vizia team develops the product that helps our clients become cutting edge by creating a multi-screen social media hub that showcases all of their social data in an engaging and stylish way.

Your role will include:

  • Work day-to-day on Vizia, a complex single-page application served from Node.js
  • Be involved in the creation of new functionality through initial estimation to final delivery, as part of feature teams using Agile methodologies

You should have:

  • A good programming-related degree
  • Good JavaScript programming skills, including object oriented JavaScript
  • Solid understanding of HTML 5, CSS, and Web standards
  • Exposure to Backbone.js or similar, with an understanding of MV* architectures
  • Experience with Git (a link to your Github account is a big plus)
  • Familiarity with BDD (or TDD) processes and frameworks using tools such as Mocha and Sinon
  • Familiarity with Node.js
  • Familiarity with Linux/OSX
  • Experience creating data visualisations with technologies such as SVG and WebGL is also big plus

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring a Senior JavaScript Developer for the feature team in our Brighton-based office, to enhance and extend our user interface. You’ll be working within a highly-skilled team using technologies such as Node.js in order to add new functionality to the Brandwatch web application.

The successful candidate will:

  • Work day-to-day on the Brandwatch web app, a complex single-page application  served from Node.js
  • Be involved in the creation of new functionality through initial estimation to final delivery, as part of feature teams using scrum methodology

You should have:

  • Advanced Javascript programming skills
  • A solid understanding of architectural patterns and how to apply them
  • Advanced knowledge of HTML 5, CSS, and Web standards
  • Exposure to modern js frameworks (eg React, Backbone etc), with an understanding of MV* architectures
  • Experience of developing with BDD (or TDD) processes and frameworks using tools such as Mocha and Sinon
  • Experience with Git (a link to your Github account is a plus)
  • Familiarity with Node.js
  • Familiarity with Linux/OSX

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi days, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

In Brandwatch’s Product Design team it is both our mission and our passion to turn visions into working products. In close cooperation with engineers and product managers we are responsible for “not just what it looks like and feels like [but for] how it works”, as Steve Jobs would put it.

We all work across the full spectrum of the user-centric design process. We innovate, we iterate, we tackle 10x as well as 10% problems.

We work out of different Brandwatch offices. We meet regularly and collaborate locally as well as remotely while ensuring that we are always impactful. We’re aligned and speak one design language, resulting in a consistent and superior experience.

Thanks to our continued growth we are looking for a new team member to help us shape, create and improve Brandwatch’s products and features. To get a better idea about our products, check out our webinars.

You are motivated and creative and have a love for all things UX. You bring to the table the ability to focus on uncovering the needs and desires of our users and the strong urge to exceed them with great solutions.

Your role will include:

  • Working hands-on with cross-functional engineering teams developing new products and features for our platform as well as iterating on existing functionality
  • Help push visual design at Brandwatch further and actively contribute to our living styleguide
  • Creating high fidelity mockups and interactive prototypes using e.g. Sketch
  • Conducting user research – such as usability tests, interviews, contextual inquiries, workshops
  • Creating user flows, storyboards, wireframes
  • Constantly checking in with engineers to provide feedback, review and adapt
  • Keeping up to date with new developments within the UX community, new technologies and methodologies that help the UX team do better work and broaden our horizon
  • A glimpse of what working as a UX Designer at Brandwatch is like, can be found on our Engineering blog

You should have:

  • Proven commercial experience working within UX/Product teams that ship digital services, not content websites.
  • Excellent and demonstrable understanding of visual design, including typography, colour theory, information design, responsive layouts and how this relates to human perception.
  • Excellent and demonstrable understanding of visual design, including typography, colour theory, information design, responsive layouts and how this relates to human perception
  • Experience with building interactive prototypes of various fidelity
  • Experience in designing and running local and remote, guided and unguided usability tests
  • Knowledge of HTML, CSS and web standards which enable you to communicate effectively with developers
  • Good written and verbal communication skills

Engineering Department

  • Small teams of skilled people, in a friendly and relaxed environment
  • We all follow a living style guide and pattern library, our Design Guide
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Working with people all over the world
  • 10% of your time to work on something new
  • Reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the world’s leading enterprise social intelligence platform that helps brands extract business-changing insights from social conversations.

We have an outstanding opportunity for a student intern to join our fast-growing software company. We are looking for a highly motivated student intern to join our French Marketing team to assist in our activities, specifically in the production of online content. You will report to the French Marketing Manager and will work closely with the French commercial team.

We are looking for someone who can work 20 weekly hours for a period of 6 months ideally. The internship is based in our headquarters in Brighton, UK.

You will:

  • Support in managing the official French Brandwatch social accounts on Twitter and Facebook and represent the company on relevant discussions on those and other social media platforms.
  • Learn to use the Brandwatch products (training will be provided) in order to help in producing high quality content based on social data
  • Translation of content (blog articles, PR analysis, product collaterals) and updates for our French website
  • Monitor and research trends in the social media intelligence industry
  • Help the Marketing Manager when needed in the production of analysis and reports
  • Help the Marketing Manager when needed for planning events

Ideal background:

  • French native speaker with a good level of English
  • Excellent written and oral communication skills in both languages
  • Enrolled in Business/ Marketing/ Communications/ Digital Marketing / Social Media/ Journalism Degree
  • Previous experience in handling social media accounts for professional use, including using social management tools
  • Active user of social media platforms
  • Experience in running a blog or writing articles
  • Experience with HTML editing (specifically on WordPress)
  • Proficiency with Excel, Word, PowerPoint (or Google Work)
  • Structured and independent approach to work
  • Curious mind

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is building an intelligent data platform that captures a wealth of social media content from a wide range of sources. Every day we ingest hundreds of millions of documents, analyze them, and shares insights from social media in real time. Data science is core to our mission of being the smartest software on the market. We need you to contribute to our direction and solve some of the hardest problems for our customers.

We are looking for a senior data scientist to assume a technical leadership role within our data science team. The team has substantial domain and academic experience; covering a diverse range of disciplines including computer science, natural language processing, machine learning, psychology and mathematics. Your role will be mostly autonomous, giving you the flexibility to contribute to our ongoing data science programs as you see fit, both leading from the front by developing innovative solutions and acting as a technical and academic mentor to our existing staff.

Your role will include:

  • A strong steer on our data science roadmap
  • Providing leadership in the development of our data science products.
  • Prototyping solutions and helping move those prototypes into production
  • Showing us the possibilities of the state of the art
  • Working closely with product managers and senior engineers to strengthen the bond between data science and the rest of the business
  • Being a mentor to others within the team
  • Promoting rigorous scientific methodologies throughout the company.

You should have:

  • Demonstrable industry experience of either running, or contributing at a high level to, a data science department
  • A background of producing successful prototypes that have made their way into production
  • A strong knowledge of relevant tools and technologies; such as scikit-learn, Spark-mllib, word2vec, and Lucene
  • A deep understanding of machine learning techniques, especially as it relates to natural language processing
  • A drive to see your research make it into the hands of customers
  • A methodologically sound and principled approach to conducting applied research.

Experience you will gain in this role:

  • Being a technical leader for our data science team
  • Having a significant input into the direction of our data science roadmap and thus the Brandwatch platform as a whole
  • Working with machine learning and data science at scale
  • Working with and mentoring a talented team in Brighton and New York

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring Java Developers in our Brighton-based office. We are looking to hire passionate developers, with a love for technology that are interested in gaining experience in Big Data technologies.

We currently use Elasticsearch, Kafka, Storm and Spark to extract insights from a firehose of social network data. We have an aggressive roadmap, so now is a great time to get involved with a groundbreaking new product.

Your role will include:

  • Developing a brand new product that our customers are extremely excited about
  • Writing code in all manner of places: APIs, Spark jobs, Storm topologies and more
  • Working closely with an extremely bright and talented team and product manager
  • Contributing to the department as a whole through pull request reviews and tech talks

You should have:

  • Applicable industry experience of getting Java code written and shipped
  • An analytical mind and a self-starting attitude to problem solving
  • An interest in big data technologies
  • Sound practice of agile development: Unit testing, Continuous build integration and deployment (Git, Maven, Jenkins), and Agile methodologies (Scrum, Kanban)

Experience you will gain in this role:

  • Getting your hands dirty with cutting edge technology such as Spark, Kafka, Storm and Elasticsearch
  • Shipping a high-impact product
  • Working with an extremely talented and senior team, including Ph.Ds

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring Java Data Science Developers in our Brighton-based office to join our data science team. This is a great opportunity to join a team building production data science and machine learning systems at scale. 

Ideally you will have experience of Spark, Java/Scala and Python. Experience with – or a strong interest in – data science and machine learning is a requirement as well.

Your role will include:

  • Prototyping data science solutions with out data scientists, and bringing successful prototypes into production.
  • Writing code in all manner of places: APIs, Spark jobs, Storm topologies and more
  • Working closely with a distributed team of engineers and data scientists
  • Contributing to the department as a whole through pull request reviews and tech talks

You should have:

  • Applicable industry experience of getting Java code written and shipped
  • An analytical mind and a self-starting attitude to problem solving
  • An interest in big data technologies
  • Sound practice of agile development: Unit testing, Continuous build integration and deployment (Git, Maven, Jenkins), and Agile methodologies (Scrum, Kanban)

Experience you will gain in this role:

  • Getting your hands dirty with technology such as Spark, Kafka, Docker and Kubernetes
  • Working with machine learning and data science at scale
  • Working with an extremely talented and senior team, including Ph.Ds

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

The Engineering team are passionate about making sure we develop the best possible products for our users. Our Delivery Managers make sure we do this in an agile and iterative way and that developers can get on with developing.

We are hiring a Delivery Manager to join the Engineering team and help us deliver amazing products. We are looking for someone who can show a clear passion for agile software delivery, can enable teams to be their very best and deliver quickly.

Your role will include:

  • Delivering projects and products using the appropriate agile project management methodology, learning & iterating frequently
  • Understanding each team’s project requirements and technical constraints by working in alignment with the Agile group, Team Leads and Product Owners
  • Working with the Product Owner to define the roadmap and translate this into deliverable user stories
  • Prioritising the work that needs to be done against the capacity and capability of the team
  • Communicating problems and risks to the Agile group and wider organisation in order to reach appropriate resolutions
  • Effective coaching of team members on good agile practices
  • Reporting on progress throughout projects and upon request
  • Ensuring a good level of team productivity through proactively removing blocking issues
  • Ensuring good timekeeping and efficiency for Scrum ceremonies and other meetings
  • Working with Delivery Managers and other engineering staff to coordinate practices and changes and allow knowledge sharing
  • Acting as administrator for JIRA for the relevant teams
  • Helping to maintain the current company culture and positive working environment.

You will have:

  • Proven experience in successfully running software development projects, preferably using Scrum and other Agile methodologies
  • Focused on achieving great results and driving positive change
  • Excellent leadership, communication and organisational skills
  • A solid technical knowledge of software development, preferably web-based SaaS applications
  • Experience of using JIRA and JIRA Agile
  • A keen interest in social media and technology
  • A clear passion for what you do

Engineering Culture:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Graduate Java Developer – 2017

During this exciting time at Brandwatch we are looking for Computer Science graduates to join our Engineering Team.

We are a group of people around the world working together to create something amazing – doing something no-one has done before, and in a way no-one has thought of. This is the ideal opportunity for graduates that are looking to gain industry experience as part of their undergraduate degree and to sink their teeth into a new challenge.  A chance to be a trailblazer. It’s a job that will give you interesting problems to solve, and the chance to learn new skills and work with new technologies.

Here at Brandwatch we work in small product teams. We avoid high-stress environments by working on a single project at a time, putting quality first. We’d rather reduce scope than rush and produce a buggy feature. There will be a lot of whiteboard collaboration with a product owner, UX designer, and back and front-end developers to build really innovative features.

What are we looking for?

  • An upcoming graduate that is looking to join a technology focused and innovative company
  • A self-starter with a passion and a drive for experimentation and technology.
  • Proficient at Java
  • Keen to experiment with technologies such as Spring, Apache Kafka, Hadoop (Data) and PostgreSQL

So if you fit the bill and you’re looking for a fascinating challenge don’t hesitate in applying.

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

<p

apply

Are you a soon-to-be computer science graduate looking for an opportunity in the tech sector?

As a Big Data Systems Graduate you will get the opportunity to work in an organisation where open-source technology is king, with some of the most advanced technologies in the market, develop industry leading specialist skills and gain an insight into large scale, big data driven platforms and systems.

Here at Brandwatch we are both renowned for, and passionate about, tackling challenging problems surrounding big data, and the systems and structures to support our ever growing business. We are looking for computer science graduates with a similar passion, that want to understand the bigger picture and develop deep industry expertise.

Throughout the program you will get the opportunity to work as part of our Data Infrastructure team responsible for the data storage and retrieval systems, primarily focusing on the Hadoop Ecosystem including;  Solr, HBase, Hadoop, Zookeeper and Kafka. They also work with our PostgreSQL databases.

What are we looking for?

  • An upcoming graduate that is looking to join a technology focused and innovative company
  • A self-starter with a passion and a drive for experimentation and technology

What’s in it for you:

  • The ability to gain valuable insight into the essential role of infrastructure, databases and big data systems on a data driven business
  • On the job training across a number of operating systems (Linux; Debian and Ubuntu), languages (Python, Bash, Java), systems (Hadoop Ecosystem), tools (Puppet, Ansible)
  • Opportunity to collaborate with a world class engineering team delivering essential business services
  • An open, communicative and supportive learning environment to build on your degree knowledge  

So if you fit the bill and you’re looking for a fascinating challenge don’t hesitate in applying.

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

Graduate Software Test Engineer – 2017

During this exciting time at Brandwatch we are looking for Computer Science graduates to join our Engineering Team as a Software Test Engineer

We are a group of people around the world working together to create something amazing – doing something no-one has done before, and in a way no-one has thought of. This is the ideal opportunity for graduates that are looking to gain industry experience as part of their undergraduate degree and to sink their teeth into a new challenge.  A chance to be a trailblazer. It’s a job that will give you interesting problems to solve, and the chance to learn new skills and work with new technologies.

Here at Brandwatch we work in small product teams. We avoid high-stress environments by working on a single project at a time, putting quality first. We’d rather reduce scope than rush and produce a buggy feature. There will be a lot of whiteboard collaboration with a product owner, UX designer, and back and front-end developers to build really innovative features.

What are we looking for?

  • A  new graduate that is looking to join a technology focused and innovative company
  • A self-starter with a passion and a drive for experimentation and technology
  • Someone keen to upskill as a software test engineer using automated testing technology

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

So if you fit the bill and you’re looking for a fascinating challenge don’t hesitate in applying.

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

Data is the life-blood of a company like Brandwatch, and as we approach the petabyte mark, the challenges we face are interesting and rewarding. We are looking for someone who would find these challenges interesting and rewarding too.  

You will be joining the team responsible for the data storage and retrieval systems, primarily focusing on Solr, HBase, Hadoop, Zookeeper and Kafka. Some familiarity with PostgreSQL databases would be beneficial, though this is not a primary responsibility of this role.

We are looking for someone who is smart, capable, enthusiastic and willing to learn these systems in greater depth. You will be part of the 24×7 support rota covering these systems, so will need to coolly handle incidents on the platforms and more importantly be working to preempt any issues.

Your role will include:

  • Working with the rest of the team to maintain our production Hadoop, HBase, Solr and Kafka infrastructure on a 24×7 basis
  • Identify performance bottlenecks in the platform, including: deep-diving into the source-code to identify issues with the storage systems and working very closely with the developer teams to avoid anti-patterns, and identifying workable alternatives if so
  • Improving our puppet codebase and python-based tooling, in order to simplify and automate recurring tasks
  • Continually improving instrumentation and monitoring
  • Identify new technologies and capabilities for the improvement of the Brandwatch platform, from within or outside the Hadoop ecosystem

You will have:

  • First-hand experience supporting a live production system
  • Experience with Linux server configuration and performance tuning in a production environment
  • Experience using Hadoop and awareness of its ecosystem
  • Experience with Puppet configuration management
  • Some coding experience, ideally in Python
  • A commitment to learning and openness to new ideas

You will be able to gain, or expand your, knowledge of:

  • Management of multiple 250TB+ HBase and Hadoop clusters, including management of the jobs that run on them
  • Running Solr for large scale analytics workloads
  • Running and creating instrumentation for our data platforms (Hadoop, Solr, Zookeeper, Kafka, etc.), integrated with InfluxDB, Sensu and Logstash
  • Producing replicable and manageable platforms across all environments using Puppet and Python-based tooling
  • Building, packaging and patching our open-source storage platforms
  • Handling the inevitable system failures in a positive and supportive company culture
  • Working collaboratively with extremely bright and capable developers and system engineers

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Customer Success Manager 

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager based in Singapore to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across our APAC region. Brandwatch Singapore is the seat of our rapidly growing business in Asia Pacific.

Your role will include:

  • Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Development of  champions within allocated portfolio
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals and other performance indicators to aid the customer in achieving their goals
  • Advocate customer needs/issues cross-departmentally.

You will have:

  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Fluency in one or more languages. Bahasa Indonesia, Mandarin, or Tagalog preferred
  • Proven ability to drive continuous value of SaaS technology platform
  • Familiarity working with clients of all sizes
  • Proven ability to build relationships at operational and executive levels
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule

<bIcing on the cake:

  • Experience working with, or for a social media monitoring provider
  • Knowledge of marketing principles and best practices
  • Experience working with a CRM and/or ticketing systems, such as Salesforce/Zendesk
  • Ability to speak a second language, ideally

Success will be measured on:

  • Retention of your shared base clients’ revenue
  • Your clients’ satisfaction levels

What we offer:

Company benefits: We offer a customisable set of benefits, including health/dental/vision coverage, CPF contributions for Singapore Citizens, generous paid vacation, and commuter benefits.

Culture: As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Social Media Data Analyst

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever-changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data across their organisations by delivering innovative solutions, actionable insights and subject-matter expertise that have a real business impact and empower our users’ long-term self-sufficiency.

As we continue our global expansion, we are hiring a Data Analyst with a flair for digital media to join our dynamic Professional Services team in our Singapore office. As a tech savvy Data Analyst you will translate our clients needs into use cases using the platform.

If you:

  • Like using data to tell stories
  • Solve problems for fun
  • Enjoy testing limits
  • Love helping people
  • Prefer a hands-on, proactive approach
  • Are comfortable not knowing the answer
  • Are comfortable leading meetings
  • Are comfortable working independently in a deadline-driven setting
  • Can translate technical to non-technical

You want to:

  • Become a platform expert and advocate for the Brandwatch Analytics, Vizia, and Audiences products
  • Implement effective social media measurement solutions
  • Consult with clients and colleagues regarding social media, data, and their use in business settings
  • Push the boundaries of social data analysis
  • Attend client meetings as a subject-matter expert
  • Provide feedback to guide new product development
  • Translate our clients needs into use cases using our platform

You should have:

  • Fluency in one (or more) languages. Bahasa Indonesia, Mandarin, or Tagalog preferred
  • Familiarity with social media, digital media, marketing, or use of technology in a commercial environment
  • Experience with MS Office/Google suites, especially spreadsheets
  • A degree in an analytical or business subject (such as marketing/market research, data analytics, business analytics, linguistics, natural sciences, computer science, engineering, economics, maths, statistics, etc.),  or equivalent experience
  • Attention to detail and a proactive approach

And you ideally also have:

  • Familiarity with social media data
  • One or more years of analytical business experience
  • Familiarity with basic statistical concepts (distributions, significance, sampling)
  • Basic proficiency in a programming language (Python or similar)

What we offer:

Company benefits: We offer a customisable set of benefits, including health/dental/vision coverage, CPF contributions for Singapore Citizens, generous paid vacation, and commuter benefits.

Culture: As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is an inside-out company. We don’t make bold claims and big puffy statements that we can’t back up. We prefer to under-promise and over-deliver – it feels better. We make sure that we believe in everything we say and do. In doing this, we are building a movement that other people want to join. As a Recruiter at Brandwatch your role will be to ensure that we hire the best people in the quickest time, whilst giving them an unrivalled candidate experience.

What makes a great Brandwatch Recruiter? The ability to unravel a job description to understand the key requirements, a determination to find the ideal candidate in a competitive landscape, and the talent to be a consultant and advisor to our hiring managers, that’s what! We are looking for a detail-oriented candidate, with a passion to succeed, to join our team.

We are looking for someone that is:

  • Bold – clear and confident, you identify new opportunities for candidate sourcing, and to break out of the boundaries of the image of the phone-bashing recruiter
  • Brilliant – passionate, bringing a rigour and intelligence to hiring, setting and maintaining the highest standards for all hires
  • Authentic – open, honest, trustworthy and respectful, you represent all that is best about Brandwatch to our candidates, providing them with the best introduction to the team
  • Accountable – you take full responsibility for your work, and always stick to deadlines
  • Connected – you love building networks, internally and externally. You articulate your opinions but always listen to others’.

If this is you, we would welcome your application for this role which is integral in helping build Brandwatch’s future.


What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

In Brandwatch’s Product Design team it is both our mission and our passion to turn visions into working products. In close cooperation with engineers and product managers we are responsible for “not just what it looks like and feels like [but for] how it works”, as Steve Jobs would put it.

We all work across the full spectrum of the user-centric design process. We innovate, we iterate, we tackle 10x as well as 10% problems.

We work out of different Brandwatch offices. We meet regularly and collaborate locally as well as remotely while ensuring that we are always impactful. We’re aligned and speak one design language, resulting in a consistent and superior experience.

Thanks to our continued growth we are looking for a new team member to help us shape, create and improve Brandwatch’s products and features. To get a better idea about our products, check out our webinars.

This role would be ideal if you are motivated and creative and have a love for all things UX. Have the ability to bring to the table a focus on uncovering the needs and desires of our users and the strong urge to exceed them with great solutions.

Your role will include:

  • Working hands-on with cross-functional engineering teams developing new products and features for our platform as well as iterating on existing functionality
  • Help push visual design at Brandwatch further and actively contribute to our living styleguide
  • Creating high fidelity mockups and interactive prototypes using e.g. Sketch
  • Conducting user research – such as usability tests, interviews, contextual inquiries, workshops
  • Creating user flows, storyboards, wireframes
  • Constantly checking in with engineers to provide feedback, review and adapt
  • Keeping up to date with new developments within the UX community, new technologies and methodologies that help the UX team do better work and broaden our horizon
  • A glimpse of what working as a UX Designer at Brandwatch is like, can be found on our Engineering blog

You should have:

  • Proven commercial experience working within UX/Product teams that ship digital services, not just content websites
  • Excellent and demonstrable understanding of visual design, including typography, colour theory, information design, responsive layouts and how this relates to human perception
  • Solid understanding of interaction design practices, including accessibility and usability standards, ergonomics and the fundamentals of cognitive psychology
  • Experience with building interactive prototypes of various fidelity
  • Experience in designing and running local and remote, guided and unguided usability tests
  • Knowledge of HTML, CSS and web standards which enable you to communicate effectively with developers
  • Good written and verbal communication skills

Engineering Department

  • Small teams of skilled people, in a friendly and relaxed environment
  • We all follow a living style guide and pattern library, our Design Guide
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Working with people all over the world
  • 10% of your time to work on something new
  • Reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: Offering a range of benefits including: 30 days paid holiday, free car-sharing membership to Drivenow and health/benefits packages.
 
Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.
 
Working for Brandwatch: Brandwatch in Stuttgart can be found in  a spacious loft-like office located in the centre of Stuttgart in a nice courtyard (recently awarded first place in ‘urban gardening’ in Stuttgart). We have  cupboards bursting with snacks (a range to satisfy all taste buds), fruit boxes, drinks fridges… and of course coffee. Not to forget; Frühstück Fridays, Sushi Wednesdays, regular massages, foosball and ping pong. You can climb up to our green roof-top terrace if you want to take some time out to clear your head or to do some blue-sky thinking.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply