Nos offres d’emplois

Do you want to get in on the ground floor of a successful, fast-growing social and marketing tech company? Are you looking for a fun and challenging sales position that provides quick career growth into a closing role? Are you passionate about sales, driven to build a sales career and develop your skills? If the answer is yes, then apply today!.

Role Overview

Brandwatch is continuing to build our US sales teams. We are seeking a Sales Development Representative that will develop to become top performers in our commercial teams. The sales development team is responsible for generating new business opportunities and developing revenue stream leads that feed into the sales pipeline both from inbound and outbound generated leads.

This role plays an important part within the sales team and requires someone with experience qualifying and nurturing sales leads.

Key responsibilities

  • Prospect, educate, qualify and develop sales-ready leads and opportunities
  • Successfully manage and overcome prospect objections
  • Consistently deliver against goals to ensure company revenue objectives are met
  • Interact with prospects via cold calling and email to generate interest in Brandwatch products
  • Daily KPI’s include dials, connections, pipeline generated and revenue
  • Research accounts, identify key players, generate interest and develop account to stimulate opportunity
  • Attend industry events to generate sales leads
  • Learn and maintain in-depth knowledge of Brandwatch industry trends, and competitors
  • Update CRM (salesforce.com) to ensure data is accurate

Ideal background:

  • College degree with a strong academic background
  • 1-5 years of sales experience required
  • Experience selling a software or technical product
  • Strong communications, analytics, and listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-starter and hardworking, with a track record of success and drive for achievement
  • Team player with ability to work in a high-energy sales team environment
  • Sales training, pre-call planning, and/or Salesforce software experience is a plus

Role benefits:

  • Competitive salary base & commission 
  • Sales training – with performance driven career enhancement
  • Strong performers have an opportunity to quickly move into a full cycle sales role 
  • Team networking and social events
  • Complete Brandwatch product certification

Company benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for 2014 and 2015.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

Brandwatch is looking for a Global VP of Agency, to manage our worldwide agency sales and account management teams. We are seeking someone passionate about technology and business, with demonstrated success in building revenue with major agency groups on a global basis. We want a proven leader who understands the nuances of the agency world, how they use and deploy technology and data, and a clear view on the value of Social Media Intelligence.

Reporting to the CRO, you will use your position in the Sales Organization to bring the best thinking to the Brandwatch global agency organization, meet the needs of our agency clients, and lead the agency team’s to sustained revenue growth.

You will:

  • Drive growth of revenues in the agency segment, with a focus on major agency groups.
  • Manage in-market teams of Agency Sales Reps and Account Managers who acquire and renew a substantial book of business.
  • Collaborate with marketing and pre-sales teams to create and launch GTM programs for this industry segment.
  • Introduce Brandwatch solutions to strategic agency groups to advance our position in the market.
  • Serve as the Brandwatch liaison and leader to the agencies.
  • Make decisions on resource allocations, influence pricing and packaging, and support models
  • Work collaboratively with the Direct sales teams to address agency and brand requests that require expertise to balance client and agency needs.
  • Coordinate with partner teams to leverage agencies to expand Brandwatch geographic reach and in-market resources.

If you have 10+ years experience leading agency sales at an enterprise SaaS business and if you are:

  • Genuinely curious about how social and data can solve business problems
  • Experienced in creating and executing Go To Market strategies to win agency business  
  • Able to reach key agency leaders in digital and social media leadership positions
  • Completely comfortable leading meetings in front of large groups
  • Dedicated to teamwork and able to deliver in competitive sales engagements
  • An exceptional communicator and relationship builder
  • Energized to lead a team of top notch sales and account managers

..then we encourage you to apply for this role!

Also great if you have:

  • Experience working at an agency or agency group
  • Knowledge of the marketing technology sector including digital, social, marketing automation, data integration, attribution and consumer and market insight
  • Prior roles in strategic leadership positions, global exposure and engagement

What we offer

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well stocked drinks fridges, and sushi days.

High talented and experienced candidates not local to NY or Brighton may be considered.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Senior Customer Success Manager – New York

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Global Strategic Enterprise client base across North America.

A Brandwatch Customer Success Manager owns the relationships with our biggest, most strategic clients, supporting them as they use Brandwatch’s Social Intelligence Platform in making key decision across their global businesses. This role provides a unique opportunity to work closely with the world’s biggest and most prestigious brands.

Your role will include:

  • Responsible for the overall relationship and retention of our enterprise customers
  • Responsibility for Increasing adoption, ensuring retention, and delivering satisfaction
  • Developing executive champions within enterprise customer base
  • Establishing a trusted/strategic advisor relationship with customers and driving continued value of our products and services
  • Developing, preparing, and nurture customers for advocacy
  • Working with clients to establish strategic plans, goals and other key performance indicators and support the customer in achieving their goals
  • Advocating customer needs/issues cross-departmentally

You will have:

  • 3+ years of prior experience as a Customer Success Manager/Account Manager or equivalent role
  • Proven track record of delivery in a Customer Success environment with a focus on increasing customer satisfaction, adoption, and retention
  • Proven ability to develop executive champions at strategic level
  • Proven track record of developing and executing strategic account plans
  • Familiarity working global strategic enterprise clients across multiple teams and regions
  • Proven ability to drive continuous value of our products
  • Impeccable written and verbal communication skills, and be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • A proactive approach to your work schedule with the ability to work autonomously
  • A willingness to travel, in the US

Icing on the cake:

  • Experience working with or for a social media monitoring provider
  • Demonstrable knowledge of marketing principles and best practices
  • Experience working with CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA
  • Ability to speak a second language, ideally French, Spanish or German

Success will be measured on:

  • Retention of your shared base clients’ revenue
  • Your clients’ satisfaction levels

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Data is king here at Brandwatch. As we continue to expand globally, so do the languages that our clients require.

We are currently hiring Spanish Speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.    

Key responsibilities:

  • Constructing search queries to capture brand mentions on social media sites, we will provide full training
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Ad-hoc tasks.

The work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding assigned tasks. All training and meeting attendance times are paid.

Skill requirements:

  • Must possess native or near native proficiency in Spanish
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Independent Contractor.

Please note: this is NOT a full time position

apply

Marketing Campaign Manager – Demand Generation
New York, Marketing Team

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. Brandwatch has a dedicated Demand Generation team that builds strategic, cross-discipline, fully integrated marketing campaigns.

This role is a unique opportunity to lead marketing initiatives, working in a peer group of smart, ambitious marketing professionals, developing and executing campaigns that maximize pipeline building. Ideally you have broad marketing experience combined with great people skills to get effective campaigns to market.

Sound like you? We’d love to hear from you. Come and make a difference at Brandwatch.

We need you to:

  • Prioritize and lead multiple Marketing campaigns in alignment with company priorities and pipeline goals
  • Define clear campaign blueprints, clearly identifying the target and goals of campaigns and the steps to execute on them
  • Manage all aspects of outbound and inbound marketing campaigns, including copywriting, deployment strategies and tracking / reporting
  • Work closely with the marketing and sales teams to ensure campaigns run optimally
  • Report on campaign and channel performance metrics

Requirements:

  • Bachelor’s Degree
  • 4+ years of experience in cross-channel marketing, B2B technology preferred
  • Solid campaign management experience and organizational skills including the ability to set and drive requirements across multiple functional areas
  • Self-starter mentality – ability to “take a project and run with it”
  • Strong communication skills and the ability to work with multiple stakeholders to prioritize tasks and projects effectively
  • Experience with marketing automation such as Marketo, Pardot, Hubspot, or Eloqua
  • Experience with CRM’s such as Salesforce

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Junior People Team Administrator– New York

Brandwatch is an inside-out company. We don’t make bold claims and big puffy statements that we can’t back up. We prefer to under-promise and over-deliver – it feels better. We make sure that we believe in everything we say and do. As we do this, we also want to build a movement that other people want to join.

Brandwatch is all about the people. All of them. The role of the People Team is to create and maintain this focus for all people-related aspects of Brandwatch throughout an individual’s Brandwatch ‘lifetime’. As a member of the global People Team you will be working to help staff well-being, development and helping us take the next step in our growth. Your role is at the heart of Brandwatch’s continuing success by empowering people to do their best work.

Your role will include:

  • Managing the onboarding process for new hires; this includes everything from generating offer letters to 30-60-90 day check-ins
  • Administering new starters and leavers process in conjunction with the IT, Office Management and Finance departments
  • Having the opportunity to spearhead and collaborate on impactful projects linked with corporate social responsibility, diversity & inclusion, wellbeing committee and training & career development
  • Helping innovate our core People Team functions such as performance & salary reviews, visa compliance, relocations, staff survey and onboarding
  • Staying on top of all relevant employment legislation and implementing new or changed policies
  • Keeping all relevant People systems up to date (HRIS), we currently use Namely
  • Overseeing the US staff happiness survey and performance management program.  
  • Assist in Recruitment and/or Office Manager duties when necessary
  • Supporting managers with employee liaison, mediation and grievances when required

The ideal candidate will:

  • Have a background in HR or People centric roles – ideally in a technical/creative/fast paced environment
  • Hold a sound knowledge of, and have previous experience with, US employment law
  • Have the ability to partner with people at all levels throughout the organization both in the NY and remote offices
  • Be comfortable working as part of a distributed team across multiple time zones

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is one of the world’s best Social Intelligence Platforms. We help brands and agencies across the globe discover, understand and respond to relevant and important conversations as they happen on the web.  

If you know your Instagram from your SnapChat, and have experience of working in social, either agency or client-side, we want to hear from you!

Our Senior Account Managers offer consultative advice and expertise to our wide ranging client base of both brands and agencies. It’s the Senior Account Manager’s job to:

  1. Help our clients integrate social data into their business.
  2. Manage a portfolio of clients to secure ongoing revenue growth and client retention

As well as being an expert on all things digital, with the confidence to guide clients through the ever-changing social wilderness, you’ll need the commercial skills to be able to spot opportunities to grow accounts – and follow them through, calling on whatever internal resource you need.

This role offers the enviable position of being able to work with a wide range of clients and agencies, gaining a sneak peak into the digital strategies of agencies – and their end clients – both big and small. If you’ve been looking for the opportunity to work in a cutting edge digital role that allows you to stay ahead of the curve, whilst also flexing your sales muscle, this is the role for you.

You’ll need to be:

  • Have strong Account Management experience
  • Charismatic
  • Professional
  • Engaging
  • Experienced in growing client revenue

The ideal Business Manager will have/be:

  • Proven account management experience either within a tech environment or within agencies
  • Excellent knowledge of social media and/or digital sector
  • Ability to communicate across all business levels
  • Exceptional communication skills
  • A track record of business growth
  • Tech savvy and know your SnapChat from your Instagram!
  • Experience of managing more junior team members
  • Be responsible for managing a portfolio of agency clients, including revenue growth, meeting / exceeding targets, working with direct reports to deliver

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Data is king here at Brandwatch. As we continue to expand globally, so do the languages that our clients require.

We are currently hiring Farsi Speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.    

Key responsibilities:

  • Constructing search queries to capture brand mentions on social media sites, we will provide full training
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Ad-hoc tasks.

The work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding assigned tasks. All training and meeting attendance times are paid.

Skill requirements:

  • Must possess native or near native proficiency in Farsi
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Independent Contractor.

Please note: this is NOT a full time position

apply

Data is king here at Brandwatch. As we continue to expand globally, so do the languages that our clients require.

We are currently hiring Italian Speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.    

Key responsibilities:

  • Constructing search queries to capture brand mentions on social media sites, we will provide full training
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Ad-hoc tasks.

The work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding assigned tasks. All training and meeting attendance times are paid.

Skill requirements:

  • Must possess native or near native proficiency in Italian
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Independent Contractor.

Please note: this is NOT a full time position

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. Brandwatch’s growing partner ecosystem plays a strategically vital role for its clients in a world of increasing marketing technology complexity and global demand.

After consecutive years of triple digit growth, we are scaling up our investment into our partnerships in 2017, to ensure we meet aggressive growth targets, and cement the partnership teams position as a key pillar of revenue for the commercial business.

Reporting into VP Channel Development, this is vitally important role with a broad range of responsibilities, that will continue to evolve as the Partnerships business grows; offering you the opportunity to have input into the strategic direction of the Partnerships team, and to make a massive impact in an exciting high growth area of the business.

Balancing your time between a range of partner types including Technology Partners, Regional VARs and Strategic Consultancies, no two days will be the same; you will need to rely on your experience to carefully prioritise how you spend your time to deliver the optimal commercial outcome.

Your role will include:

  • Developing and maintaining strong working relationships with key contacts within our growing network of regional VARs, Technology Partners, and Strategic Consultancies
  • Providing day to day growth focused account management to Brandwatch Partners in EMEA & APAC, including pipeline management & sales support, ensuring our partners are suitably equipped to maximise opportunity conversion and beat the competition
  • In conjunction with our Partner Marketing Manager, work with our partners to develop business & marketing plans, agree targets, support execution, and conduct regular reviews to ensure we are on track to meet our joint objectives
  • Manage approval process for all incoming opportunity registrations; as appropriate work with Sales Management to assign referral deals, or support the partner through the opportunity process for resale deals
  • Ensure partner orders are processed in an accurate and timely fashion, and where applicable, handover to our customer success team for seamless onboarding
  • Work with Brandwatch sales and account management teams to source opportunities which can be referred out to our partners
  • Develop and maintain strong internal / cross departmental relationships with Marketing, Sales, Sales Ops, Finance, & Engineering
  • Support the VP Channel Development with projects as required, including research, process improvements, implementation of new tools, planning etc

What we are looking for:

  • Solid commercial experience in technology partnerships, sales, account management or similar with demonstration of career progression
  • Sales mentality with proven history of exceeding revenue targets
  • Familiarity with the digital marketing ecosystem, SaaS technologies, and platform integrations a plus
  • Affinity for cross-team collaboration and driving organizational change
  • Ability to travel as needed.

You will be targeted on:

  • Partnerships Resale Revenue
  • Referral pipeline generated from Partners

You’ll have:

  • A collaborative approach and positive attitude, coupled with a drive to succeed / desire to win
  • Flexible and open to change; this role will evolve and needs someone who can embrace and drive that evolution
  • Ability to rapidly prioritize workload in an autonomous environment
  • An empathetic listener, and pragmatic thinker
  • A genuine interest in people and business / strategy.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Data is king here at Brandwatch. As we continue to expand globally, so do the languages that our clients require.

We are currently hiring Dutch Speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.    

Key responsibilities:

  • Constructing search queries to capture brand mentions on social media sites, we will provide full training
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Ad-hoc tasks.

The work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding assigned tasks. All training and meeting attendance times are paid.

Skill requirements:

  • Must possess native or near native proficiency in Dutch
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Independent Contractor.

Please note: this is NOT a full time position

apply

Brandwatch is continuing to build a lead generation sales team to help expand our presence in EMEA.  Enterprise Sales Development Representatives (SDRs) are responsible for generating new business opportunities that fuel the sales pipeline for Senior Sales Executives to close.

This role is all about approaching enterprise businesses with a value proposition using a multi-channel approach, the successful candidate will work closely with the sales management & Enterprise Sales rep to strategically target these accounts. We are looking for candidates that are tenacious, coachable, competitive, detailed and passionate about selling innovative social SaaS technology.

Top performers have had the opportunity to move into a sales or account management role over time (12-18 months). This could be the career move you are looking for.

Your role will include:

  • Developing and executing cold calling and email campaign strategies to qualify sales-ready leads
  • Developing highly scalable sales skills and a knowledge of the company/sector
  • Completing a sales training program, and receive advanced continued training throughout career
  • Consistently delivering against goals to ensure company revenue objectives are met
  • Qualifying outbound opportunities and develop a strong pipeline via phone, email, InMail and networking
  • Completing Brandwatch product certification
  • Learning and maintaining in-depth knowledge of Brandwatch industry trends, and competition.

You will:

  • Be degree educated, have a strong academic background or equivalent commercial experience
  • Ideally have some commercial sales experience
  • Be passionate about technology and have an understanding of social media
  • Have strong communication, analytic, and listening skills
  • Possess a high level of integrity and a positive approach
  • Multitask with ease, prioritise, and manage time effectively
  • Be a hardworking self-starter with a track record of success and drive for achievement
  • Understand the importance of being a team player with ability to work in a high-energy sales team environment

Benefits:

  • Competitive salary & commission earnings
  • Sales training – with performance driven career enhancement
  • Team networking and social events
  • Fun work environment in the heart of Brighton
  • Quarterly Sales Kick-Off’s
  • Presidents Club for Qualifying Reps

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you dynamic and experienced in Sales with a passion for product, technology and the social media space? Do you have a proven track record of exceeding targets? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands. They are the engine of Brandwatch, the driving force behind the business.

As a Sales Executive you will focus on Enterprise sales working with some of the biggest brands in the world helping guide their social media strategy and planning, with complete ownership of your given opportunities.

Your role will include:

  • Managing your own Pipeline effectively and rise to the challenge of sales targets that have been set with the aim of smashing them
  • Discovering prospective clients through the use of inbound leads & external calls
  • Understanding & providing insightful business solutions to our clients problems that will see them meet their business goals
  • Becoming a power user and advocate of the brandwatch platform and be able to apply its functionality to a variety of business use cases
  • Demonstrating the Brandwatch products to reinforce their effectiveness to help socially empower businesses, in use-case scenarios
  • Confidently having technical conversations around the integration and implementation of Brandwatch
  • Liaising with any number of partners to understand business problems, present real-world applications and establish successful relationships.
  • Responding quickly to all requests for proposals (RFPs) & writing proposals
  • Being an ambassador at trade shows and networking events
  • Knowledge sharing across the commercial team to help us surpass sales targets
  • Being adaptable to a dynamic sales process.

You will have:

  • Commercial sales experience ideally within a technology company
  • A strong drive to meet and exceed measurable performance goals and revenue targets
  • A  real team mate willing to develop and enhance the business processes with the management team, dedicated to building account plans, executing account strategies, and recording activity
  • Solid technical know how to aid in product demonstrations
  • Top-notch written and verbal communication skills across a variety of stakeholders
  • An understanding of the social media landscape and the impact it has on businesses
  • The ability to translate client business needs into solutions solved by Brandwatch
  • Flexibility and versatility to approach a variety of different business scenarios
  • A desire to contribute to and enhance the team environment.

It would be nice if you have:

  • Fluency in another European language
  • A love of tech
  • A Bachelor degree in business or related field
  • Experience in software or SaaS
  • CRM experience, SalesForce is preferable.

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Our Account Managers offer consultative advice and expertise to our wide ranging client base of both brands and agencies. It’s the Account Manager’s job in help our clients integrate social data into their business.

As well as being an expert on all things digital, with the confidence to guide clients through the ever-changing social wilderness, you’ll need the commercial skills to be able to spot opportunities to grow accounts – and follow them through, calling on whatever internal resource you need.

Our Account Managers are in the enviable position of being able to work with a wide range of clients and industries, gaining a sneak peak into the digital strategies of brands and agencies both big and small. if you’ve been looking for the opportunity to work in a cutting edge digital role that allows you to stay ahead of the curve, whilst also flexing your sales muscle, this is the role for you.

You’ll need to be:

  • An experienced Account Manager
  • Experience working with or for agencies 
  • Experienced in growing client revenue
  • Charismatic
  • Professional
  • Engaging

The ideal Account Manager will have/be:

  • Proven account management experience ideally within a tech environment
  • Excellent knowledge of social media and/or digital sector
  • Ability to communicate across all business levels
  • Exceptional communication skills
  • Tech savvy and know your SnapChat from your Instagram!

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. Brandwatch’s growing partner ecosystem plays a strategically vital role for its clients in a world of increasing marketing technology complexity and global demand.

This role is a unique opportunity to lead the marketing in this area, working in a peer group of smart, ambitious global sales and marketing professionals, taking Brandwatch’s partnerships to market as a key internal hub and subject matter expert. It’s about making a difference, unlocking potential in our partnerships and our global commercial teams, and winning every day.

Ideally you have product, partner and campaign/field marketing experience and can blend those with your great people skills to get joint initiatives to market.

Why do we need you?

To increase the value of Brandwatch’s commercial partner channel through intelligent, effective partner product marketing, enablement and campaign strategies.

Your role will include:

Carefully prioritising across the three types of Brandwatch partner – Technology Partners, Value-Added Resellers and Strategic Consultancies.

Owning the suite of Brandwatch partnerships from a marketing point of view, managing each partnership through the product marketing lifecycle:

  • Messaging & value proposition development – working with stakeholders and clients to identify value, use cases and core messaging for our technology integration partnerships, including pricing
  • Driving pipeline through campaigns – providing expertise, resources and energy to Brandwatch Demand Generation and commercial teams to grow Partner pipelines and sales
  • Lead partnership activation and enablement sessions to help educate teams on the value of the partnerships and how to communicate it to others.
  • Create and launch formal Value-Added Reseller program – including populating partner portal all relevant collateral
  • Provide strategic marketing advice / consultancy to VARs – share best practice, support the development of marketing strategy & plan campaigns to create awareness and drive inbound demand in region.
  • Measure and manage partner demand – by partner, territory, campaign to drive improvements
  • Manage any MDF budget, assess and approve any specific campaign investment requests and track ROI.
  • Market and customer research – maintaining and communicating a thorough understanding of the industry
  • Work with customer success teams to drive adoption for partner solutions, and broadcast the success through case studies and events.

We need someone with:

  • Solid commercial experience working in partner, field or product marketing within a tech company. A SaaS company would be ideal, but not essential.
  • Experience in social tech, analytics and data are huge pluses
  • Ability to understand another company’s business as well as our own and clearly articulate how it complements our offering through all initiatives.

Experience you will gain in this role:

  • Exposure to wide portfolio of companies and solutions – get to work on new projects very frequently.
  • Broaden your skill set – touch on every part of the product marketing lifecycle.
  • Directly impact an important strategic initiative with high visibility.
  • Build extensive relationships with marketers and commercial teams globally in the social media technology market
  • Insight into high growth technology company strategy
  • Influence over the partner and channel strategy of an admired, successful SaaS business
  • Continued experience on pricing, positioning, product and campaign promotion activities

You’ll be targeted on:

  • Partner pipeline
  • Partner closed deals
  • Average TCV of customer contracts where a partner is also present
  • Level of partner product knowledge in sales team

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is continuing to build a lead generation sales team to help expand our presence in EMEA.  Enterprise Business Development Representatives (BDRs) are responsible for generating new business opportunities that fuel the sales pipeline for Senior Sales Executives to close.

This role is all about approaching enterprise businesses with a value proposition using a multi-channel approach, the successful candidate will work closely with the sales management & Enterprise Sales rep to strategically target these accounts. We are looking for candidates that are tenacious, coachable, competitive, detailed and passionate about selling innovative social SaaS technology.

Top performers have had the opportunity to move into a sales or account management role over time (12-18 months). This could be the career move you are looking for.

Your role will include:

  • Developing and executing cold calling and email campaign strategies to qualify sales-ready leads
  • Developing highly scalable sales skills and a knowledge of the company/sector
  • Completing a sales training program, and receive advanced continued training throughout career
  • Consistently delivering against goals to ensure company revenue objectives are met
  • Qualifying outbound opportunities and develop a strong pipeline via phone, email, InMail and networking
  • Completing Brandwatch product certification
  • Learning and maintaining in-depth knowledge of Brandwatch industry trends, and competition.

You will:

  • Be degree educated, have a strong academic background or equivalent commercial experience
  • Ideally have some commercial sales experience
  • Be passionate about technology and have an understanding of social media
  • Have strong communication, analytic, and listening skills
  • Possess a high level of integrity and a positive approach
  • Multitask with ease, prioritise, and manage time effectively
  • Be a hardworking self-starter with a track record of success and drive for achievement
  • Understand the importance of being a team player with ability to work in a high-energy sales team environment

Benefits:

  • Competitive salary & commission earnings
  • Sales training – with performance driven career enhancement
  • Team networking and social events
  • Fun work environment in the heart of Brighton
  • Quarterly Sales Kick-Off’s
  • Presidents Club for Qualifying Reps

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is continuing to build a lead generation sales team to help expand our presence in EMEA.  Enterprise Business Development Representatives (BDRs) are responsible for generating new business opportunities that fuel the sales pipeline for Senior Sales Executives to close.

This role is all about approaching enterprise businesses with a value proposition using a multi-channel approach, the successful candidate will work closely with the sales management & Enterprise Sales rep to strategically target these accounts. We are looking for candidates that are tenacious, coachable, competitive, detailed and passionate about selling innovative social SaaS technology.

This role will be working within the DACH region, so it is essential that candidates have either native or fluent German communication skills.

Top performers have had the opportunity to move into a sales or account management role over time (12-18 months). This could be the career move you are looking for.

Your role will include:

  • Developing and executing cold calling and email campaign strategies to qualify sales-ready leads
  • Developing highly scalable sales skills and a knowledge of the company/sector
  • Completing a sales training program, and receive advanced continued training throughout career
  • Consistently delivering against goals to ensure company revenue objectives are met
  • Qualifying outbound opportunities and develop a strong pipeline via phone, email, InMail and networking
  • Completing Brandwatch product certification
  • Learning and maintaining in-depth knowledge of Brandwatch industry trends, and competition.

You will:

  • Speak German with fluency
  • Be degree educated, have a strong academic background or equivalent commercial experience
  • Ideally have some commercial sales experience
  • Be passionate about technology and have an understanding of social media
  • Have strong communication, analytic, and listening skills
  • Possess a high level of integrity and a positive approach
  • Multitask with ease, prioritise, and manage time effectively
  • Be a hardworking self-starter with a track record of success and drive for achievement
  • Understand the importance of being a team player with ability to work in a high-energy sales team environment

Benefits:

  • Competitive salary & commission earnings
  • Sales training – with performance driven career enhancement
  • Team networking and social events
  • Fun work environment in the heart of Brighton
  • Quarterly Sales Kick-Off’s
  • Presidents Club for Qualifying Reps

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Data is king here at Brandwatch. As we continue to expand globally, so do the languages that our clients require.

We are currently hiring Chinese Speaking Freelance Query Writers & Data Validators to capture, analyse and categorise comments made about our respective clients on social media platforms. This job description summarises the main duties of the work. It neither prescribes nor restricts the exact tasks that may be assigned whilst in the role.    

Key responsibilities:

  • Constructing search queries to capture brand mentions on social media sites, we will provide full training
  • Validating brand mentions to determine sentiment and assign categories where required
  • Provide analysis and feedback on key topics of discussion
  • Other Ad-hoc tasks.

The work will be done from home and the hours are flexible. The candidate will be required to come into the office for 4 hours of initial training on the system and from time to time to attend meetings regarding assigned tasks. All training and meeting attendance times are paid.

Skill requirements:

  • Must possess native or near native proficiency in Chinese
  • Must be computer/internet literate, with a basic familiarity of the use of social media in respective country e.g. Facebook / Twitter usage.
  • Must have own computer to work from home
  • Excellent spoken and written communication skills in English
  • Independent Contractor.

Please note: this is NOT a full time position

apply

Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We have currently have an open position for a Director of Sales Development, based in Brighton. This is an opportunity to build, coach and grow a key part of the sales organisation working in partnership with all of the commercial teams in Europe and North America.

In addition to building cross-functional relationships and managing a team of quota-bearing Business Development Representatives (BDRs), you should have a history of success in optimizing team performance, operational excellence, driving outbound targeting strategy and ensuring a superior prospect experience at Brandwatch. This role reports to the EVP of Revenue EMEA.

In this role you will:

  • Hire, train, mentor and lead a team of Business Development Representatives whose role consists of targeted outbound calling, inbound lead qualification, prospecting, pipeline building and opportunity identification
  • Optimize strategy and process for outbound prospecting into target accounts
  • Manage and optimize KPI’s that drive results and performance
  • Work closely with Sales and Marketing to ensure alignment and close cooperation between all teams.  
  • Analyse industry trends on where to find qualified company leads and recommend tools and data sources
  • Collaborate regularly with Sales teams to discuss best practices, business and market trends and review qualification approach to maximize opportunities.
  • Utilize creativity and out-of-the-box thinking to proactively develop new ideas and/or creative marketing programs to stimulate customer interest and demand, resulting in new approaches to prospecting and lead generation.
  • Continuously manage the performance and development of the team through proper coaching, development, motivation, goal setting and general direction.
  • Facilitating the team to exceed objectives through coaching and creative incentives
  • Develop hiring plan to meet business goals
  • Be a leader and a positive contributor to the EMEA revenue leadership team.  
  • Feel a commitment to helping grow the sales talent pipeline and to the long-term success of each of your team members.

You will have:

  • Solid commercial experience leading and managing a team of BDRs or inside sales professionals within a SaaS technology company
  • Experience selling to Enterprise accounts
  • Experience developing goals, KPI’s and metrics
  • The ability to lead and inspire
  • Strong experience with both CRM’s and BDR productivity tools
  • Analysis and qualification skills
  • Proven ability to execute outbound prospecting strategies including: Pre-call planning, opportunity qualification and objection handling
  • The ability to communicate well with all levels of the business.

This role will include up to 20% travel time.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.  

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

In Brandwatch’s Product Design team it is both our mission and our passion to turn visions into working products. In close cooperation with engineers and product managers we are responsible for “not just what it looks like and feels like [but for] how it works”, as Steve Jobs would put it.

We all work across the full spectrum of the user-centric design process. We innovate, we iterate, we tackle 10x as well as 10% problems.

We work out of different Brandwatch offices. We meet regularly and collaborate locally as well as remotely while ensuring that we are always impactful. We’re aligned and speak one design language, resulting in a consistent and superior experience.

Thanks to our continued growth we are looking for a new team member to help us shape, create and improve Brandwatch’s products and features. To get a better idea about our products, check out our webinars.

You are motivated and creative and have a love for all things UX. You bring to the table the ability to focus on uncovering the needs and desires of our users and the strong urge to exceed them with great solutions.

Your role will include:

  • Working hands-on with cross-functional engineering teams developing new products and features for our platform as well as iterating on existing functionality
  • Help push visual design at Brandwatch further and actively contribute to our living styleguide
  • Creating high fidelity mockups and interactive prototypes using e.g. Sketch
  • Conducting user research – such as usability tests, interviews, contextual inquiries, workshops
  • Creating user flows, storyboards, wireframes
  • Constantly checking in with engineers to provide feedback, review and adapt
  • Keeping up to date with new developments within the UX community, new technologies and methodologies that help the UX team do better work and broaden our horizon
  • A glimpse of what working as a UX Designer at Brandwatch is like, can be found on our Engineering blog

You should have:

  • Proven commercial experience working within UX/Product teams that ship digital services, not content websites.
  • Excellent and demonstrable understanding of visual design, including typography, colour theory, information design, responsive layouts and how this relates to human perception.
  • Excellent and demonstrable understanding of visual design, including typography, colour theory, information design, responsive layouts and how this relates to human perception
  • Experience with building interactive prototypes of various fidelity
  • Experience in designing and running local and remote, guided and unguided usability tests
  • Knowledge of HTML, CSS and web standards which enable you to communicate effectively with developers
  • Good written and verbal communication skills

Engineering Department

  • Small teams of skilled people, in a friendly and relaxed environment
  • We all follow a living style guide and pattern library, our Design Guide
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Working with people all over the world
  • 10% of your time to work on something new
  • Reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

In Brandwatch’s Product Design team it is both our mission and our passion to turn visions into working products. In close cooperation with engineers and product managers we are responsible for “not just what it looks like and feels like [but for] how it works”, as Steve Jobs would put it.

We all work across the full spectrum of the user-centric design process. We innovate, we iterate, we tackle 10x as well as 10% problems.

We work out of different Brandwatch offices. We meet regularly and collaborate locally as well as remotely while ensuring that we are always impactful. We’re aligned and speak one design language, resulting in a consistent and superior experience.

Thanks to our continued growth we are looking for a new team member to help us shape, create and improve Brandwatch’s products and features. To get a better idea about our products, check out our webinars.

You are motivated and creative and have a love for all things UX. You bring to the table the ability to focus on uncovering the needs and desires of our users and the strong urge to exceed them with great solutions.

Your role will include:

  • Working hands-on with cross-functional engineering teams developing new products and features for our platform as well as iterating on existing functionality
  • Help push visual design at Brandwatch further and actively contribute to our living styleguide
  • Creating high fidelity mockups and interactive prototypes using e.g. Sketch
  • Conducting user research – such as usability tests, interviews, contextual inquiries, workshops
  • Creating user flows, storyboards, wireframes
  • Constantly checking in with engineers to provide feedback, review and adapt
  • Keeping up to date with new developments within the UX community, new technologies and methodologies that help the UX team do better work and broaden our horizon
  • A glimpse of what working as a UX Designer at Brandwatch is like, can be found on our Engineering blog

You should have:

  • Proven commercial experience working within UX/Product teams that ship digital services, not content websites.
  • Excellent and demonstrable understanding of visual design, including typography, colour theory, information design, responsive layouts and how this relates to human perception.
  • Excellent and demonstrable understanding of visual design, including typography, colour theory, information design, responsive layouts and how this relates to human perception
  • Experience with building interactive prototypes of various fidelity
  • Experience in designing and running local and remote, guided and unguided usability tests
  • Knowledge of HTML, CSS and web standards which enable you to communicate effectively with developers
  • Good written and verbal communication skills

Engineering Department

  • Small teams of skilled people, in a friendly and relaxed environment
  • We all follow a living style guide and pattern library, our Design Guide
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Working with people all over the world
  • 10% of your time to work on something new
  • Reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is one of the world’s best Social Media Monitoring applications. We help hundreds of clients discover, understand and respond to comments made on the web.

Vizia is the second product in Brandwatch’s suite of products, a dynamic and customisable command centre that dramatically visualises real-time data in a beautiful way. The Vizia team develops the product that helps our clients become cutting edge by creating a multi-screen social media hub that showcases all of their social data in an engaging and stylish way.

As a Test Engineer on Vizia you’ll be working within a highly-skilled team to understand the new functionality being developed, perform testing using both manual and automation test techniques, report issues and test the resulting fixes.

What you need:

  • Solid experience with commercial web-based testing
  • Experience across both Manual and Automation Testing frameworks
  • Hands-on experience of working with Automation Testing tools, here we use Capybara and Cucumber
  • Proficient in developing test scripts from scratch using Ruby or similar
  • Proficiency in QA processes and agile development, including Behaviour Driven Development
  • Advanced knowledge of a range of web browsers and operating systems

The following would be advantageous:

  • Knowledge of Git and Jira
  • Ability to interrogate databases using SQL
  • Experience testing Restful API’s
  • Continuous Integration experience utilising Jenkins or similar

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • Giving you 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-­cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring a Senior JavaScript Developer for the feature team in our Brighton-based office, to enhance and extend our user interface. You’ll be working within a highly-skilled team using technologies such as Node.js in order to add new functionality to the Brandwatch web application.

The successful candidate will:

  • Work day-to-day on the Brandwatch web app, a complex single-page application  served from Node.js
  • Be involved in the creation of new functionality through initial estimation to final delivery, as part of feature teams using scrum methodology

You should have:

  • Advanced Javascript programming skills
  • A solid understanding of architectural patterns and how to apply them
  • Advanced knowledge of HTML 5, CSS, and Web standards
  • Exposure to modern js frameworks (eg React, Backbone etc), with an understanding of MV* architectures
  • Experience of developing with BDD (or TDD) processes and frameworks using tools such as Mocha and Sinon
  • Experience with Git (a link to your Github account is a plus)
  • Familiarity with Node.js
  • Familiarity with Linux/OSX

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi days, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring a JavaScript Developer for the Vizia team in our Brighton office to enhance and extend our user interface. Our clients love Vizia, they tell us so all the time. The way it looks, the ease of its use and the impact it can have on the way they choose to do business. We want to make sure that we continue to exceed expectations.

As the second product in Brandwatch’s suite of products, Vizia, is a dynamic and customisable command centre that dramatically visualises real-time data in a beautiful way. The Vizia team develops the product that helps our clients become cutting edge by creating a multi-screen social media hub that showcases all of their social data in an engaging and stylish way.

Your role will include:

  • Work day-to-day on Vizia, a complex single-page application served from Node.js
  • Be involved in the creation of new functionality through initial estimation to final delivery, as part of feature teams using Agile methodologies

You should have:

  • A good programming-related degree
  • Good JavaScript programming skills, including object oriented JavaScript
  • Solid understanding of HTML 5, CSS, and Web standards
  • Exposure to Backbone.js or similar, with an understanding of MV* architectures
  • Experience with Git (a link to your Github account is a big plus)
  • Familiarity with BDD (or TDD) processes and frameworks using tools such as Mocha and Sinon
  • Familiarity with Node.js
  • Familiarity with Linux/OSX
  • Experience creating data visualisations with technologies such as SVG and WebGL is also big plus

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch loves automation and efficiency. As a Linux Systems Engineer, you’ll help us create a flexible and extensible compute platform which exhibits the ease of use of AWS both in our own data centres and in the cloud. We have three main consumables – bare metal, virtual machines (using OpenStack) and containers (using Docker).

Alongside this, you will work on an overall orchestration layer so we can treat all three of these products – with the addition of external providers (eg. AWS) – similarly and as a flexible pool of resource.

You’ll be an expert in configuration management and will have held a previous role in a DevOps or similar environment. You should have experience of managing a large-scale server estate in an organisation where open-source software is king.

Your role will include:

  • Design and build technical solutions which provide generic and flexible hosting elements to form the basis of all Brandwatch services
  • Maintain essential services such as build automation, configuration management, monitoring and backup so these platforms can be consumed as a service by other teams
  • Automate all repeatable aspects of the role; aim to increase efficiency of yourself and others
  • Contribute to the overall platform strategy and make recommendations on technologies to achieve it; maintain an up-to-date view on new technologies and solutions
  • Inspire and influence best practice in all areas, including application delivery pipelines

You will have:

  • Deep proficiency in Puppet or another configuration management tool
  • A good understanding of OpenStack and experience of deploying it
  • Strong understanding of the Linux operating system, particularly Debian and Ubuntu distributions in a large web environment
  • Practical security considerations and mitigation of risk
  • Automation of server builds, update rollout, patching and configuration changes
  • Expertise in server and service health monitoring

It would be great if you also have:

  • Knowledge of Docker deployments, including Swarm, Kubernetes and/or Mesos
  • Metal as a Service (maas.io) and/or Puppet Razor
  • Previous deployment of Terraform or similar
  • Automation of application deployment, continuous integration and developer and release workflows
  • Experience in one or more of: Sensu, Bareos, Jenkins, Git

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • “Funky Friday” takes place every other week giving you 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring Java Developers in our Brighton-based office. We are looking to hire passionate developers, with a love for technology that are interested in gaining experience in Big Data technologies.

We currently use Elasticsearch, Kafka, Storm and Spark to extract insights from a firehose of social network data. We have an aggressive roadmap, so now is a great time to get involved with a groundbreaking new product.

Your role will include:

  • Developing a brand new product that our customers are extremely excited about
  • Writing code in all manner of places: APIs, Spark jobs, Storm topologies and more
  • Working closely with an extremely bright and talented team and product manager
  • Contributing to the department as a whole through pull request reviews and tech talks

You should have:

  • Applicable industry experience of getting Java code written and shipped
  • An analytical mind and a self-starting attitude to problem solving
  • An interest in big data technologies
  • Sound practice of agile development: Unit testing, Continuous build integration and deployment (Git, Maven, Jenkins), and Agile methodologies (Scrum, Kanban)

Experience you will gain in this role:

  • Getting your hands dirty with cutting edge technology such as Spark, Kafka, Storm and Elasticsearch
  • Shipping a high-impact product
  • Working with an extremely talented and senior team, including Ph.Ds

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring Java Data Science Developers in our Brighton-based office to join our data science team. This is a great opportunity to join a team building production data science and machine learning systems at scale. 

Ideally you will have experience of Spark, Java/Scala and Python. Experience with – or a strong interest in – data science and machine learning is a requirement as well.

Your role will include:

  • Prototyping data science solutions with out data scientists, and bringing successful prototypes into production.
  • Writing code in all manner of places: APIs, Spark jobs, Storm topologies and more
  • Working closely with a distributed team of engineers and data scientists
  • Contributing to the department as a whole through pull request reviews and tech talks

You should have:

  • Applicable industry experience of getting Java code written and shipped
  • An analytical mind and a self-starting attitude to problem solving
  • An interest in big data technologies
  • Sound practice of agile development: Unit testing, Continuous build integration and deployment (Git, Maven, Jenkins), and Agile methodologies (Scrum, Kanban)

Experience you will gain in this role:

  • Getting your hands dirty with technology such as Spark, Kafka, Docker and Kubernetes
  • Working with machine learning and data science at scale
  • Working with an extremely talented and senior team, including Ph.Ds

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Data is the life-blood of a company like Brandwatch, and as we approach the petabyte mark, the challenges we face are interesting and rewarding. We are looking for someone who would find these challenges interesting and rewarding too.  

You will be joining the team responsible for the data storage and retrieval systems, primarily focusing on Solr, HBase, Hadoop, Zookeeper and Kafka. Some familiarity with PostgreSQL databases would be beneficial, though this is not a primary responsibility of this role.

We are looking for someone who is smart, capable, enthusiastic and willing to learn these systems in greater depth. You will be part of the 24×7 support rota covering these systems, so will need to coolly handle incidents on the platforms and more importantly be working to preempt any issues.

Your role will include:

  • Working with the rest of the team to maintain our production Hadoop, HBase, Solr and Kafka infrastructure on a 24×7 basis
  • Identify performance bottlenecks in the platform, including: deep-diving into the source-code to identify issues with the storage systems and working very closely with the developer teams to avoid anti-patterns, and identifying workable alternatives if so
  • Improving our puppet codebase and python-based tooling, in order to simplify and automate recurring tasks
  • Continually improving instrumentation and monitoring
  • Identify new technologies and capabilities for the improvement of the Brandwatch platform, from within or outside the Hadoop ecosystem

You will have:

  • First-hand experience supporting a live production system
  • Experience with Linux server configuration and performance tuning in a production environment
  • Experience using Hadoop and awareness of its ecosystem
  • Experience with Puppet configuration management
  • Some coding experience, ideally in Python
  • A commitment to learning and openness to new ideas

You will be able to gain, or expand your, knowledge of:

  • Management of multiple 250TB+ HBase and Hadoop clusters, including management of the jobs that run on them
  • Running Solr for large scale analytics workloads
  • Running and creating instrumentation for our data platforms (Hadoop, Solr, Zookeeper, Kafka, etc.), integrated with InfluxDB, Sensu and Logstash
  • Producing replicable and manageable platforms across all environments using Puppet and Python-based tooling
  • Building, packaging and patching our open-source storage platforms
  • Handling the inevitable system failures in a positive and supportive company culture
  • Working collaboratively with extremely bright and capable developers and system engineers

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

The Engineering team are passionate about making sure we develop the best possible products for our users. Our Delivery Managers make sure we do this in an agile and iterative way and that developers can get on with developing.

We are hiring a Delivery Manager to join the Engineering team and help us deliver amazing products. We are looking for someone who can show a clear passion for agile software delivery, can enable teams to be their very best and deliver quickly.

Your role will include:

  • Delivering projects and products using the appropriate agile project management methodology, learning & iterating frequently
  • Understanding each team’s project requirements and technical constraints by working in alignment with the Agile group, Team Leads and Product Owners
  • Working with the Product Owner to define the roadmap and translate this into deliverable user stories
  • Prioritising the work that needs to be done against the capacity and capability of the team
  • Communicating problems and risks to the Agile group and wider organisation in order to reach appropriate resolutions
  • Effective coaching of team members on good agile practices
  • Reporting on progress throughout projects and upon request
  • Ensuring a good level of team productivity through proactively removing blocking issues
  • Ensuring good timekeeping and efficiency for Scrum ceremonies and other meetings
  • Working with Delivery Managers and other engineering staff to coordinate practices and changes and allow knowledge sharing
  • Acting as administrator for JIRA for the relevant teams
  • Helping to maintain the current company culture and positive working environment.

You will have:

  • Proven experience in successfully running software development projects, preferably using Scrum and other Agile methodologies
  • Focused on achieving great results and driving positive change
  • Excellent leadership, communication and organisational skills
  • A solid technical knowledge of software development, preferably web-based SaaS applications
  • Experience of using JIRA and JIRA Agile
  • A keen interest in social media and technology
  • A clear passion for what you do

Engineering Culture:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a French Speaking Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across EMEA.

Your role will include:

  • Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Development of  champions within allocated portfolio
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals and other performance indicators to aid the customer in achieving their goals
  • Advocate customer needs/issues cross-departmentally.

You will have:

  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Native or fluent French speaking language skills
  • Proven ability to drive continuous value of SaaS technology platform
  • Familiarity working with clients of all sizes
  • Proven ability to build relationships at operational and executive levels
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule

Icing on the cake:

  • Experience working with, or for a social media monitoring provider
  • Knowledge of marketing principles and best practices
  • Experience working with a CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA
  • Ability to speak a second language, ideally Spanish or German

Success will be measured on:

  • Retention of your shared base clients’ revenue
  • Your clients’ satisfaction levels

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a Customer Success Director to drive strategic thinking and deliver an industry-leading level of service to our Global Strategic Enterprise client base across EMEA.

A Brandwatch Customer Success Director owns the relationships with our biggest, most strategic clients, supporting them as they use Brandwatch’s Social Intelligence Platform in making key decision across their global businesses. This role provides a unique opportunity to work closely with the world’s biggest and most prestigious brands.

Your role will include:

  • Responsible for the overall relationship and retention of our most strategic customers
  • Responsibility for Increasing adoption, ensuring retention, and delivering satisfaction
  • Developing executive champions within strategic customer base
  • Establishing a trusted/strategic advisor relationship with customers and driving continued value of our products and services
  • Developing, preparing, and nurture customers for advocacy
  • Working with clients to establish strategic plans, goals and other key performance indicators and support the customer in achieving their goals
  • Advocating customer needs/issues cross-departmentally.

You will have:

  • Prior experience as a Customer Success Manager/Director, Account Management/Director or equivalent role.
  • Proven track record of delivery in a Customer Success environment with a focus on increasing customer satisfaction, adoption, and retention
  • Proven ability to develop executive champions at strategic level
  • Proven track record of developing and executing strategic account plans
  • Familiarity working global strategic enterprise clients across multiple teams and regions
  • Proven ability to drive continuous value of our products
  • Impeccable written and verbal communication skills, and be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • A proactive approach to your work schedule with the ability to work autonomously
  • A willingness to travel, primarily in the UK and Europe but also internationally.

Icing on the cake:

  • Experience working with or for a social media monitoring provider
  • Demonstrable knowledge of marketing principles and best practices
  • Experience working with CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA
  • Ability to speak a second language, ideally French, Spanish or German

Success will be measured on:

  • Retention of your shared base clients’ revenue
  • Your clients’ satisfaction levels

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

In Brandwatch’s Product Design team it is both our mission and our passion to turn visions into working products. In close cooperation with engineers and product managers we are responsible for “not just what it looks like and feels like [but for] how it works”, as Steve Jobs would put it.

We all work across the full spectrum of the user-centric design process. We innovate, we iterate, we tackle 10x as well as 10% problems.

We work out of different Brandwatch offices. We meet regularly and collaborate locally as well as remotely while ensuring that we are always impactful. We’re aligned and speak one design language, resulting in a consistent and superior experience.

Thanks to our continued growth we are looking for a new team member to help us shape, create and improve Brandwatch’s products and features. To get a better idea about our products, check out our webinars.

This role would be ideal if you are motivated and creative and have a love for all things UX. Have the ability to bring to the table a focus on uncovering the needs and desires of our users and the strong urge to exceed them with great solutions.

Your role will include:

  • Working hands-on with cross-functional engineering teams developing new products and features for our platform as well as iterating on existing functionality
  • Help push visual design at Brandwatch further and actively contribute to our living styleguide
  • Creating high fidelity mockups and interactive prototypes using e.g. Sketch
  • Conducting user research – such as usability tests, interviews, contextual inquiries, workshops
  • Creating user flows, storyboards, wireframes
  • Constantly checking in with engineers to provide feedback, review and adapt
  • Keeping up to date with new developments within the UX community, new technologies and methodologies that help the UX team do better work and broaden our horizon
  • A glimpse of what working as a UX Designer at Brandwatch is like, can be found on our Engineering blog

You should have:

  • Proven commercial experience working within UX/Product teams that ship digital services, not just content websites
  • Excellent and demonstrable understanding of visual design, including typography, colour theory, information design, responsive layouts and how this relates to human perception
  • Solid understanding of interaction design practices, including accessibility and usability standards, ergonomics and the fundamentals of cognitive psychology
  • Experience with building interactive prototypes of various fidelity
  • Experience in designing and running local and remote, guided and unguided usability tests
  • Knowledge of HTML, CSS and web standards which enable you to communicate effectively with developers
  • Good written and verbal communication skills

Engineering Department

  • Small teams of skilled people, in a friendly and relaxed environment
  • We all follow a living style guide and pattern library, our Design Guide
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Working with people all over the world
  • 10% of your time to work on something new
  • Reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer:

Benefits: Offering a range of benefits including: 30 days paid holiday, free car-sharing membership to Drivenow and health/benefits packages.
 
Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.
 
Working for Brandwatch: Brandwatch in Stuttgart can be found in  a spacious loft-like office located in the centre of Stuttgart in a nice courtyard (recently awarded first place in ‘urban gardening’ in Stuttgart). We have  cupboards bursting with snacks (a range to satisfy all taste buds), fruit boxes, drinks fridges… and of course coffee. Not to forget; Frühstück Fridays, Sushi Wednesdays, regular massages, foosball and ping pong. You can climb up to our green roof-top terrace if you want to take some time out to clear your head or to do some blue-sky thinking.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across EMEA.

Your role will include:

  • Own overall relationships with assigned clients, which include: Increasing adoption, ensuring retention, and delivering satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Advocate customer needs/issues cross-departmentally

You will have:

  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Proven ability to drive continuous value of products
  • Familiarity working with clients of all sizes
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule

Icing on the cake:

  • Experience working with, or for a social media monitoring provider
  • Knowledge of marketing principles and best practices
  • Experience working with a CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA
  • Ability to speak a second language, ideally French, Spanish or German

Success will be measured on:

  • Retention of your shared base clients’ revenue
  • Your clients’ satisfaction levels

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

At the core of our business is the global customer success team. Over 80 people across 6 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our client leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.

As we continue to rapidly expand our global team, we are hiring a Director, Enterprise Customer Success Management (UK, Fr & APAC)  to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across EMEA.

You will:

Be A True Customer Partner

  • Provide expertise on strategic best practices in the social intelligence /Digital environment
  • Develop a deep understand our customer’s’ objectives and become a trusted right-hand advisor
  • Determine how to define, drive, and demonstrate the value (ROI) delivered at scale
  • Create standard presentation materials for lifecycle plays
  • Personally manage escalations from your direct reports, create and follow a methodical escalation process to execs
  • Define and oversee lifecycle processes/touch points, including exec sponsor programs, EBR process and other high impact areas.

Lead Cross-Functionally to Drive Customer Success

  • Develop and create internal ownership for each part of the customer journey
  • Gather feedback from other departments, including Renewals & Expansion, Sales, Services, Support, Product, and others, to constantly improve the customer experience
  • Advocate and champion changes in organisational ways of working based on customer feedback
  • Participate in driving company-wide customer feedback loop
  • Help foster company-wide culture of Customer Success

Recruit, Develop and Inspire a Customer Obsessed Team

  • Lead and inspire a high performing Customer Success Team
  • Drive focus on attainment and execution and attainment of retention targets
  • Set expectations on performance and regularly give feedback
  • Provide training and mentoring to grow team
  • Create culture of execution, accountability and customer obsession

Drive alignment with Renewals & Expansion and Sales

  • Align with sales on renewal and up-sell strategy with a focus on retention
  • Develop processes that assist with prospecting and opportunity identification
  • Define and develop efficient, customer focused sales to CSM transition
  • Define and develop account planning process with sales teams.

Own Key Metrics for your Team

  • Portfolio Retention
  • NPS
  • Habits / product adoption metrics

You will have:

  • Extensive experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Proven experience of managing a Customer Success/Account Management function
  • The ability to drive continuous value of a SaaS technology platform
  • Familiarity working with enterprise level customers
  • Proven ability to build relationships at operational and executive levels
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule

Icing on the cake:

  • Experience working with, or for a social media monitoring provider
  • Knowledge of marketing principles and best practices
  • Experience working with a CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA
  • Ability to speak a second language, ideally French, Spanish or German

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help capture, analyse and share insights from millions of conversations across the web. Home to over 300 people, from over 30 different nations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever changing social world. Better. Bolder. More Brilliant.

The Professional Services team is a core component of Customer Success at Brandwatch. As a group, we strive to enable and advance our clients’ use of social data across their organisations by delivering innovative solutions, actionable insights and subject-matter expertise that have a real business impact and empower our users’ long-term self-sufficiency. We harness social data, we empower our clients.

As we continue our global expansion, we are hiring a Data Analyst with a flair for digital media to join our dynamic Professional Services team in Brighton.

If You:

  • Like using data to tell stories
  • Solve problems for fun and enjoy testing limits
  • Love helping people
  • Prefer a hands-on, proactive approach
  • Don’t feel dread at not knowing the answer
  • Take leading meetings in your stride
  • Are comfortable working independently in a deadline-driven setting
  • Can effectively translate technical jargon to non-technical people.

You will:

  • Become a platform expert and advocate for Brandwatch Analytics, Vizia, and Audiences products
  • Implement effective social media measurement solutions
  • Consult with clients and colleagues regarding social media, data, and their use in business settings
  • Push the boundaries of social data analysis
  • Attend client meetings as a subject-matter expert
  • Provide feedback to guide new product development.

You should have:

  • Familiarity with social media, digital media, marketing, or use of technology in a commercial environment
  • A solid conceptual understanding of Microsoft Excel/Google Spreadsheets and knowledge of the wider Microsoft/Google suites
  • A degree in an analytical or business related subject (such as marketing/market research, data analytics, business analytics, linguistics, natural sciences, computer science, engineering, economics, maths, statistics, etc.) or equivalent experience.

Icing on the cake would be:

  • Familiarity with social media data
  • One or more years of analytical business experience
  • Familiarity with basic statistical concepts (distributions, significance, sampling)
  • Basic proficiency in a programming language (Python or similar)
  • Fluency in a second (or third!) language, especially French or German.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is an inside-out company. We don’t make bold claims and big puffy statements that we can’t back up. We prefer to under-promise and over-deliver – it feels better. We make sure that we believe in everything we say and do. As we do this, we also want to build a movement that other people want to join.

Brandwatch is all about the people. All of them. The role of the People Team is to create and maintain this focus for all people-related aspects of Brandwatch throughout an individual’s Brandwatch ‘lifetime’. As a member of the global People Team you will be working to help staff well-being, development and helping us take the next step in our growth. Your role is at the heart of Brandwatch’s continuing success by empowering people to do their best work.

Your role will include:

  • Handling all things linked with Brandwatch’s new starters, from contracts to onboarding
  • Having the opportunity to spearhead and collaborate on impactful projects linked with corporate social responsibility, diversity & inclusion and training & career development
  • Helping innovate our core People Team functions such as performance & salary reviews, visa compliance, staff survey and onboarding
  • Staying on top of all relevant employment legislation and implementing new or changed policies
  • Keeping all relevant People systems up to date
  • Overseeing performance management for all employees in the DACH region
  • Supporting managers with employee liaison, mediation and grievances when required

The ideal candidate will:

  • Have a background in HR or People centric roles
  • Hold a sound knowledge of, and have previous experience with, German employment law
  • Have the ability to manage both additional team members and office budgets
  • Be comfortable working as part of a distributed team across multiple time zones

What we offer:

Benefits: Offering a range of benefits including: 30 days paid holiday and health/benefits packages.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch in Berlin can be found in offices located in Prenzlauerberg. We have a flexible working environment with cupboards bursting with snacks (a range to satisfy all taste buds), fresh fruit boxes, a drinks fridges and, of course, coffee. Take a break at the Foosball table, enjoy Frühstück Fridays and sushi lunches, indulge in a fortnightly massage or our health & well being classes.

To all recruitment agencies: Brandwatch does accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply