Early this week, a security issue in OpenSSL, an open source implementation of the SSL protocol used by a lot of websites to encrypt network communications, was discovered. This meant that some sites are vulnerable to data leaks, such as user information and passwords.
This is now widely known as the Heartbleed bug.
Brandwatch’s technology uses OpenSSL in some parts of the application, so we have taken the necessary measures to safeguard our users.
We have patched the recently revealed vulnerability in the open source encryption package (OpenSSL) used by the app. We have also acquired and deployed a replacement SSL certificate.
However, as a precaution, we are advising all Brandwatch users to change their password (to do so, when logged in to the app click on your username and then ‘Your details’ in the top right corner, or click the ‘forgot password’ link on the login page).
If you have any issues, please feel free to get in touch via your account manager, or through our support team on firstname.lastname@example.org, or via the details on our contact page.
Some useful links about the Heartbleed bug:
More info: http://heartbleed.com/
Site checker: https://lastpass.com/heartbleed/