| Product Family |
Product |
Description |
| Add On Services |
Vizia Enablement Services |
Vizia Enablement Package, including the following:
- Configuration of up to 8 decks (utilizing existing Analytics configuration and Vizia integrations).
- 60 minute workshop call and 60 minute delivery call.
- Training: On-demand training videos, 90 minute QuickStart Training Session.
|
| Education Services |
Advanced Course – Online |
Advanced Course online, consisting of:
- One online session
- Course topic selection from Education Services Course Catalogue
- Max. 8 attendees per course
|
Brandwatch Site Course Packs |
Ongoing courses at a Brandwatch Location, consisting of:
- Packs of 5 courses
- Courses selected from Course Catalogue
|
| Custom Scope – Hourly |
Custom Education Services, consisting of deliverable(s) in your Statement of Work. By signing this order form you are agreeing to the specification laid out in this Statement of Work. |
| Expert Certification |
Access to Brandwatch Expert Certification Exam. Each item purchased provides:
- One certification exam per one user
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused
|
| Expert Certification Course – At Brandwatch |
Expert Certification Course in person at a Brandwatch office, consisting of:
- 6 hours onsite
- Max. 8 attendees per course
- Certification vouchers
- One certification exam per one user
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused.
- Brandwatch offices: Brighton (UK); New York (USA); or Berlin (Germany)
|
| Expert Certification Course – Online |
Expert Certification Course consisting of:
- 3 online sessions
- Max. 8 attendees per course
- Certification vouchers
- One certification exam per one user
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused
|
| Insights Certification |
Access to Brandwatch Insights Certification Exam. Each item purchased provides:
- One certification exam per one user
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused
|
| Insights Certification Course – At Brandwatch |
Insights Certification Course in person at a Brandwatch office, consisting of:
- 3 hours onsite
- Max. 8 attendees per course
- Certification vouchers
- One certification exam per one user
- Available locations: Brighton (UK); New York (USA); or Berlin (Germany)
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused.
- Brandwatch offices: Brighton (UK); New York (USA); or Berlin (Germany)
|
| Insights Certification course – Online |
Insights Certification Course Online, consisting of:
- Max. 8 attendees per course
- 2 online sessions
- Certification vouchers
- One certification exam per one user
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused
|
| Metrics Certification |
Access to Brandwatch Metrics Certification Exam. Each item purchased provides:
- One certification exam per one user
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused
|
| Metrics Certification – At Brandwatch |
Metrics Certification Course in person at a Brandwatch office, consisting of:
- 1.5 hours onsite
- Max. 8 attendees per course
- Certification vouchers
- One certification exam per one user
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused.
- Brandwatch offices: Brighton (UK); New York (USA); or Berlin (Germany)
|
| Metrics Certification Course – Online |
Metrics Certification Course Online, consisting of:
- One online session
- Max. 8 attendees per course
- Certification vouchers
- One certification exam per one user
- One user has max. 2 attempts to take the exam
- User must achieve at least 80% pass rate
- Once a user starts the exam, it cannot be paused
|
| Online Course Packs |
Ongoing courses online, consisting of:
- Packs of 5 courses
- Courses selected from Course Catalogue
|
| Quick Start Course – Online |
Quick Start Course online, consisting of:
- One online session
- Course topic selection from Education Services Course Catalogue
- Max. 8 attendees per course
|
| Refresher Course – Online |
Refresher Course online, consisting of:
- One online session
- Course topic selection from Education Services Course Catalogue
- Max. 8 attendees per course
|
| Emerging Enablement Packages |
Onboarding |
Emerging Brandwatch Onboarding Package, including the following:
- Configuration: 1 brand Query, 1 brand health dashboard.
- Training: On-demand training videos, QuickStart Training Session.
|
| Onboarding+ |
Emerging Brandwatch Onboarding+ Package, including the following:
- Configuration: 1 brand Query, 1 brand health dashboard.
- Training: On-demand training videos, QuickStart Training Session.
- 20 Expert hours per year, to be provided by Brandwatch Services teams.
|
| Premium |
Brandwatch Premium Enablement Package, consisting of:
- Configuration: 3 Queries (brand or topic or industry or campaign,) brand segmentation (5 rules – e.g. product types or crisis detection or customer service or customer journey,) 2 dashboards, 60 minute Configuration delivery call.
- Training: On-demand training videos, Expert Certification Course (5.5 hours of online training,) Expert Certification exam.
- 50 Expert hours per year, to be provided by Brandwatch Services teams.
|
| Professional |
Brandwatch Professional Enablement Package, consisting of:
- Configuration: 3 Queries (brand or topic or industry or campaign), brand segmentation (5 rules – e.g. product types or crisis detection or customer service or customer journey), 2 dashboards, 60 minute Configuration delivery call.
- Training: On-demand training videos, Expert Certification Course (5.5 hours of online training), Expert Certification exam.
- 20 Expert hours per year, to be provided by Brandwatch Services teams.
|
| Miscellaneous |
White label services |
Must have Enterprise/M, Enterprise/Q or Pro Services. Receive a white label of Brandwatch Analytics that is customizable, subject to certain limitations and functionalities. It is solely your responsibility to inform us of what you want customized, and how, in accordance with the white label set up checklist. We may require, within our sole discretion, the display of our logo, brandname, trade mark, or other text and/or image, within the white label indicating that Brandwatch powers it. |
| Strategy & Insights |
Strategy & Insights |
Brandwatch will prepare a report(s) based on the specifications you provided and in accordance with the brief, which the parties have read and which forms part of this Agreement. |