Welcome to the new Brandwatch.com

Brandwatch.com is now your portal to the social suite of the future.

Find out what's changed
Brandwatch | Use Cases

Community Engagement

Today’s connected customers expect personalized communication and swift turnarounds on queries. That begins with a clear idea of who you’re talking to.

Why Brandwatch?

One social CRM
tool for 1:1 

With all your incoming messages in one view with multiple feeds, it’s easier to maintain an overview and quickly respond to individual queries.

Know who you're talking to

Make each customer feel valued through personalized communication. Our profile cards introduce the individual you’re dealing with and their interaction history. You can also import your other CRM data.

Don't keep them waiting 

Keep customers satisfied with rapid responses. Our inbox prioritizes messages based on sentiment and other parameters. You can also set target response times for employees.

Make experiences seamless 

When someone interacts with your brand on more than one channel, the handover on your side should be seamless. Profile cards and team notes help maintain a quality customer experience across touchpoints.

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Book a meeting with our experts

Discover how our community engagement solution can help you increase engagement with a no-obligation, live platform demonstration.

Our experts will:

  • Discuss your use cases and business needs

  • Give a hands-on demonstration of our platform

  • Show how you can take your social media marketing to the next level

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.