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The Brandwatch Customer Loyalty Report 2021

Customer retention is important to every business, but loyalty is hard won – especially when a single bad customer experience can be broadcast to other consumers in just a few clicks.

In this report, we’ve combined Brandwatch social data with GWI survey data for the first time to answer questions like: 

  • What are the top reasons consumers advocate for or detract from big retail brands online?
  • What are some of the other key factors retailers should be watching in 2021?
  • How do these issues, as well as demographic data, impact brand perception and purchase behavior?

Fill out the form to get instant access.

Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.