Introducing: Priority Support

Priority Support gives Brandwatch clients access to our most advanced and responsive level of support.

Trusted by the world's biggest
brands

Access support anytime

Get the peace of mind that comes with 24/7 access to expert problem solvers. 

Find resolutions fast

Keep your operations running as smoothly as possible with priority response and resolution. 

Get the personal touch

Our dedicated specialists have a deep understanding of your needs and are trained to deliver timely, clear, and individual communications during critical situations. 

Enjoy next level support

Brandwatch was awarded the highest possible score for supporting services and offerings in Forrester’s 2024 Social Suites Wave.

Our new Priority Support package takes that service one step further. 

What’s included with Priority Support?

24/7 coverage

Priority response and resolution

Dedicated support contacts

Advanced troubleshooting

Proactive check-ins

Enhanced communication

Schedule your free consultation

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Discover our new Priority Support package

Get 24/7 access to dedicated experts and advanced troubleshooting with Brandwatch Priority Support. 

Speak to the team.

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.