Financial Services

In this report, we use social data to uncover the true impact of technology on financial services customers. Learn:

  • Why nearly 60% of all bank complaints reference phone calls or visits
  • Why baby boomers are talking the most about insurance
  • How FinTech and social intelligence are shaping every financial sector

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From mobile banking and Millennials to blockchain and bitcoins, financial companies understand how quickly their sector can be entirely disrupted.


In this report, we explore the consumer sentiment, preferences, and reactions and reveal the vital consumer trends shaping consumer and investment banking, payment companies, and insurance companies.