Whether playing with others, live-streaming gameplay, or discussing games on the r/CozyGamers subreddit, the community aspect of cozy games plays an important role in online chatter.
Alongside every video game – or product, even – comes a selection of people who express criticism. And this goes for cozy games too. But interestingly, the fans seem to crave safe online spaces that allow them to escape from these critical conversations. Reddit, Discord servers, Facebook groups, or even purpose-made forums can be a great way to do this.
For example, when Cyberpunk 2077 was released in 2020, there were a number of people who disliked its gaming experience. But there was also a community of players who loved and enjoyed the game. To avoid the criticism, these players created their own explicitly positive subreddit to discuss the game.
The description states: “We focus on positivity, kindness, and constructive criticism and do not allow low-effort complaining, insults, or trolling.” As of April 2024, the community has over 200k members.
Consumers are going out of their way to celebrate these games, which is a huge win for manufacturers who benefit from having such an involved community. When releasing new games or products, they know that there’s an existing user base eager to play.
Brands might benefit from keeping community in mind when trying to generate positive conversations and create a community of engaged fans. If you’re trying to combat negative comments, don’t be afraid to add a description to your community that explicitly states that it’s a positive place. Moderate it on a regular basis to ensure this safe space is maintained, too.
So, how can brands benefit from a focus on community?
Why community matters
Firstly, these online conversations are a reminder not to ignore existing communities dedicated to your product or brand. Whether you’re aware of them or not, there are likely existing consumer conversations discussing your brand on the internet right now. You just need to find them (psst – this is where Brandwatch’s social listening capabilities can help).
Whether these conversations are happening within communities on Reddit, X, TikTok or forums, having a deep dive into the online chatter about your business or industry can provide real-time customer reviews for you to utilize.
Secondly, creating a dedicated community – like a subreddit or forum – can help you keep all of these conversations in one place. This way, you can monitor and adapt your business practices depending on how consumers discuss your product or services. Yet, creating your own community might not be necessary.
Leaning into existing communities can be just as helpful – and in some cases, even better. These conversations tend to be more authentic, as consumers are discussing their interests organically.
Perhaps you could find a subreddit related to your industry and ask a question that sparks a discussion about how you can elevate your product or service? Or you could find a Facebook community full of your target demographic and engage with them there?
Whatever you end up doing, tapping into online communities can help you discover new ways to enhance your brand while adding to your consumer experience.
We chat more about cozy games in our report on Consumer Trends in the Media and Entertainment Industry. We also discuss streaming services, the music industry, and more on gaming, so check it out if you’d like to discover more about how to level up your brand.
