High demand for takeout looks to be the main problem. As Covid-19 spread and lockdowns came into force, people swapped to getting takeout deliveries en masse.
That means a perfect storm for bad reviews, with restaurants having to switch to a takeout-first approach, delivery drivers and networks dealing with unprecedented demand, and a whole bunch of people using delivery apps for the first time. No wonder people were getting frustrated.
Looking at the most recent weeks in the charts above, you’ll see that things are starting to turn around. Restaurants have got their bearings, while delivery companies have hired more workers to meet demand. This has happened as people getting sit-in meals has started to increase again, too.
Of course, the next few months are looking uncertain and potentially bleak for the restaurant industry. But one positive thing is that it will have learned alot from April and May. If we see a repeat of trends that happened in that period, at least the kitchens and delivery firms will know how to handle it. That is, if they’re still open.
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