Generally speaking, brands need to pay attention to what people say on social media, both good and bad. If customers mention pain points, brands should address them ASAP or risk losing business. In today’s digital age, listening to feedback and taking action is crucial to keeping customers happy and the bottom line healthy.
Want more retail consumer insights?
Our coming report analyzes millions of online consumer conversations to identify what’s shaping the industry in the year ahead.
You’ll read about:
- How retailers are personalizing experiences for consumers using AI, AR, VR, and 3D tech
- More insights on customer experiences in retail and e-commerce
- Sustainability in retail, thrifting, and the growing popularity of recommerce
- And much more
The report will drop on May 8. Pay attention to this space here.
See you in two weeks
The Brandwatch Bulletin is taking a break next week, but we’ll be back May 12.
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See you next time,
The Brandwatch Bulletin team