Customer experience: Monitor all your consumer interactions in one place
Analyze call, chat, and feedback data alongside online conversations to measure performance, detect trends, and optimize customer experience across all touch points
Product development: Conduct 360 degree product research
Analyze product reviews, NPS, and survey data and compare it to what people say in public to uncover issues and trends you didn’t know about
Consumer & market research: Build a more comprehensive picture of your consumers
Identify correlations between data sets to better understand what drives consumer behavior and opinions, and discover new signals in your data that can influence business decisions
“The key thing we were looking for was a new approach to easily uncover actionable insights and quantify sentiment among the thousands of conversations happening daily on our social network. By analyzing the data that we uploaded into the platform, we were able to readily discover unexpected trends, data-backed insights, and even influencers.”
Beth Schneider | Director of Research | MyHealthTeams
Get the complete picture
Want to analyze all your customer data alongside social, news, and forums and get the complete picture of your customers?
Fill out this form and we’ll organize a personalized demo and trial.
Upload your first party data to Brandwatch to:
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Monitor all your consumer interactions in one place: Measure performance, detect trends, and optimize customer experience across all touch points
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Conduct 360 degree product research: Uncover issues and trends you didn’t know about
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Build a more comprehensive picture of your consumers: Understand what drives consumer behaviour and opinions and discover new signals in your data that can influence business decisions