Analyzing customer reviews isn’t just a good idea – it’s vital to boosting online sales.
Learn what negative reviewers want, spot opportunities to improve your position, and gain a higher product rating.
Get specific with smart filters to discover and fix customer pain points.
Compare directly with your competitors to spot weaknesses that you can capitalize on.
Consolidate thousands of competitor reviews from multiple sources in one single source of truth.
Find the small improvements that will supercharge growth.
Monitor all historical reviews over time to learn how consumer needs have changed and anticipate future preferences.
Get better reviews, beat the competition, create better products, and ultimately sell more online.
With full historical data, best-in-class sentiment detection, and entity-level segmentation, you’ll have valuable insights at the fingertips of decision makers across your business.
Want to know how your products rank online? Fill out this form and we’ll organize a personalized demo and trial.
How to predict future complaints: Monitor reviews over time to gauge trends and better anticipate what people want and need.
Consumers' common complaints: Spot trends across 230 review sites.
The features customers are craving: Identify the functionalities people are asking for.
Insights about untapped markets: Analyze reviews in an adjacent industry to spot opportunities and risks.
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.