* Indicates a required field

By submitting this form you agree to Brandwatch’s user privacy statement.

Customer Experience

Customer feedback is a vital source of information, but so much of it gets ignored or is dealt with inefficiently. Find out how to gather customer feedback, get a holistic view of it, and create better customer experiences that boost loyalty.

In this, guide we’ll cover:

  • How to categorize and prioritize customer feedback, and react quickly
  • How to generate consumer-centric insights by starting with your target audience
  • How to create a holistic view of customer experience data

You’ll also read real client examples on improving CX with digital consumer intelligence and expert commentary from Brandwatch expert Lauren Lachowsky.

Fill out the form to get instant access.

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.