Read the practical framework for leveling up your social media team.
Our helpful, knowledgeable, and friendly customer support team is on hand to offer help from Monday to Friday.
Depending on your package, you will usually receive a reply within 4-24 hours.
Before you raise any ticket we recommend you check out our Platform Status page for the most up to date platform issues and to stay informed.
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.
