The Complete Guide to Crisis Management

Learn how proactively monitoring customer feedback can
help to crisis-proof your organization.

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Customer Support

Our helpful, knowledgeable, and friendly customer support team is on hand to offer help in English, Spanish, German, and French from Monday to Friday.

Simply enter your details into the form, select the Brandwatch solution that you would like support with from the “How can we help you?” drop-down menu, and supply the details requested.

Depending on your package, you will usually receive a reply within 4-24 hours.

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Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.