Understand the voice of the customer
Map every stage of your customer journey by blending data from social, forums, surveys, support logs, and reviews. Identify unmet needs and pain points so you can adjust your services strategy and inform product development.
Deliver exceptional customer service
With all your incoming messages in one view with multiple customizable feeds across each network, Brandwatch is your social CRM tool for all 1:1 communication.
Provide seamless experiences
Make each customer feel valued through personalized communication, even across separate channels. Our profile cards introduce the individual you’re dealing with, their interaction history, and team notes. You can also import your other CRM data.
Keep customers satisfied with rapid responses
Our inbox prioritizes messages based on automated sentiment and custom parameters. You can also set target response times for employees.
Why Brandwatch?
Without Brandwatch |
With Brandwatch |
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Struggle to keep track of your incoming messages across multiple channels |
Manage all of your incoming messages on social at scale with one smart inbox |
|
Maintaining consistency and delivering up-to-date information is hard when customers also expect answers quickly |
Provide fast, accurate, and on-brand customer service with assignments, team notes, and response automations |
|
Spend so much time handling customer issues that the bigger picture is neglected |
Analyze all your data together to identify gaps and unmet needs along the customer journey |
Why Brandwatch?
Without Brandwatch
Struggle to keep track of your incoming messages across multiple channels
Maintaining consistency and delivering up-to-date information is hard when customers also expect answers quickly
Spend so much time handling customer issues that the bigger picture is neglected
With Brandwatch
Manage all of your incoming messages on social at scale with one smart inbox
Provide fast, accurate, and on-brand customer service with assignments, team notes, and response automations
Analyze all your data together to identify gaps and unmet needs along the customer journey
Book a meeting with our experts
Experience the social CRM tool that enables next-level customer care.
Our experts will:
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Discuss your use cases and business needs
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Give a hands-on demonstration of our platform
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Show how you can benefit from voice of the customer analysis, cross-channel customer profiles, and more