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How Marketers Can Own Customer Experience (CX) in 2020

Businesses everywhere are in a ‘battle for mindspace’, trying to win the attention and loyalty of more customers.

But how can businesses set themselves apart from the competition?

In this guide we’ll share good practice and advice on how to:

  • Bring the voice of the customer into decision making
  • Stay agile for proactive and reactive CX improvement
  • Establish a culture for, not against, innovation
  • Turn data into meaningful, actionable insights

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Paladin is now Influence.
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Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.