Net Promoter Score has weaknesses as a stand alone metric.
Feedback is solicited, sample sizes can be small, and there’s often a long lag between the survey being sent out and analysis of the results.
In this guide, you’ll learn:
- The benefits of combining social data with traditional ways of measuring NPS
- How to blend the datasets to get the context behind your Net Promoter Score
- Step by step, how to generate your own social Net Promoter Score that can be accessed instantly