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Social Listening in Practice: Community Management

In this guide, we’ll give a complete overview on how community managers can:

  • Grow their audience
  • Keep their community happy
  • Turn satisfied customers into passionate advocates

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The role of the community manager is one of the fastest growing in digital.

Awareness of the value of their role and the hard work they do – wearing many hats, managing many priorities and keeping individuals happy – is thankfully growing.

This practical, tips-filled guide will provide helpful navigation and answer your questions about online communities.


Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.