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Report

Best Brands for Customer Experience

We analyzed 17 million real customer conversations to find out which brands offer best-in-class customer experience.

From the emotions your brand elicits, to the service you provide, how does your customer experience rank?

Fill out the form to get instant access.

From before they buy your products to when they have service questions, customers share their opinions online.

We analyzed millions of these opinions and compared brands based on three facets of the customer journey:

  • The emotions a brand elicits,
  • The value of the company, and
  • The service the company provides.
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Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.