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The Brandwatch Customer Loyalty Report

Customer retention is important to every business, but loyalty is hard won – especially when a single bad customer experience can be broadcast to other consumers in just a few clicks.

In this report, we’ve combined Brandwatch social data with GWI survey data for the first time to answer questions like: 

  • What are the top reasons consumers advocate for or detract from big retail brands online?
  • What are some of the other key factors retailers should be watching?
  • How do these issues, as well as demographic data, impact brand perception and purchase behavior?

Fill out the form to get instant access.

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.