Brandwatch Grows by Giving Clients Less Noise, More Actionable Insights

Global social analytics provider ends 2012 with expanded market presence, record business growth and exploding client base

NEW YORK, Feb. 7, 2013 /PRNewswire/ — Brandwatch, a leading global provider of social analytics and monitoring, today announced record growth in 2012. Fueled by its unique “search more, but present less to provide more value” approach, Brandwatch has expanded across EMEA and North America, resulting in a 600 percent growth in US revenues.

“Each month we explore more data sources, in more languages, across more territories for more clients,” said Giles Palmer , Brandwatch CEO and founder. “What clients need, however, is not more data volume and noise, but greater precision and analysis to help them make smarter decisions and take tangible action.”

2012 saw Brandwatch acquire more than 300 new customers—including some of the world’s leading global brands and agencies, such as Dell, Mediabrands Audience Platform, Waggener Edstrom , Digitas, and Whirlpool, the world’s No. 1 seller of major appliances.*

The company’s momentum continued internally, as well, with expansion of staff to more than 120 employees, accelerating Brandwatch’s presence in additional markets. New offices in New York, Chicago, Berlin and Stuttgart have helped overall company revenue grow by 90 percent year over year.

Some additional highlights include:

• A Growing Customer Base
  The Brandwatch active user base increased to almost 1,000 organizations. On average, users collectively access the system more than 4,000 times daily
• Exceptional Customer Satisfaction
  Positive recommendation is rare in this complex and rapidly evolving space, which makes it all the more notable that 99% of customers surveyed in December said they “would recommend” Brandwatch to others; this is borne out of 2012 data showing a <0.5% monthly churn rate. Here’s why: https://www.brandwatch.com/2013/01/insights-from-the-outside-advice-from-a-former-client/
• Relentless Product Innovation, Galloping Globalization
  Brandwatch constantly improves its social monitoring and analytics offerings. With twice monthly releases, 2012 saw expanded data coverage in 25 languages, including coverage of sites such as RenRen and Weibo and emerging social networks, such as Pinterest
• Industry Awards and Honors
  Brandwatch was named a Red Herring 2012 Top 100 Global award winner, along with being named the vendor with the highest customer satisfaction in every category in digital agency WebLiquid’s 2012 Social Media Monitoring Tool Buyer’s Guide

“2012 was a good year for us,” continued Palmer. “And we have bold plans in place to make 2013 better yet. Now, if you’ll excuse me, I have some rapid growth to oversee.”

*Source: Euromonitor International Limited; 2011 data on retail sales volume.

 

Über Brandwatch

Brandwatch ist einer der international führenden Anbieter für Social Media Monitoring und Social Analytics. Mehr als 700 Marken und Agenturen weltweit vertrauen auf Brandwatch und nutzen die zuverlässigen und spamfreien Daten, um relevante Online-Gespräche zu monitoren. Damit erhalten die Unternehmen wertvolle Einblicke zum Meinungsbild über ihre Marke im Netz, betreiben Marktforschung, entdecken Trends und können besser auf Meinungsführer, Kunden und Interessenten eingehen.

Mit Büros in Deutschland, Großbritannien und den USA ist Brandwatch ein globales Unternehmen. Das Head Office befindet sich in Brighton, Großbritannien. In Deutschland ist Brandwatch mit Büros in Stuttgart und Berlin vertreten.