How to Prepare for and Manage a Crisis
By Ksenia NewtonMar 23
Join this webinar to discover effective ways to drive traffic and boost sales.
Published May 7th 2021
The Facebook algorithm, the set of calculations Facebook uses to decide what content you see, has a lot of sway and influence. Long gone are the days of a chronological feed, today you get what you’re given.
And few things have inspired more cold sweats and headaches for social media marketers than the words “algorithm change.”
In recent years, there sure has been a lot of it. You might remember that in 2018, Facebook made significant changes to its algorithm. The most important one was how posts are prioritized and ordered in the News Feed. In January 2018, Mark Zuckerberg announced that users should “expect to see more from friends, family, and groups” and less from “businesses, brands, and media.” The ongoing battle against biased and fake news also brought about algorithm updates demoting “borderline content” that is sensationalist, intentionally provocative, or nearly violating Facebook’s content policies.
Many of these algorithm updates led to a notable decline in the organic reach and engagement for Pages, understandably causing some stir in the marketing community. So, what changes do marketers have to adapt, and how exactly does the algorithm work? We’ve done our research. Here’s a rundown on the algorithm changes and seven key pieces of advice on coping with the current News Feed, so your organic reach doesn’t plummet.
A series of algorithm updates changed how videos are ranked in the News Feed, Facebook Watch, and “More Videos” recommended videos, with the aim of bringing people more relevant content. Key factors affecting rankings are loyalty and intent, meaning that videos that people seek, and return to, will be given more priority.
One of the bigger updates of 2019 was the introduction of surveys in the News Feed, allowing users to indicate what kind of content they wanted to see more of. The surveys showed how interested users were in seeing a specific piece of content or hearing from groups they’ve joined. The algorithm used this information to predict what kind of content and pages users were likely to care about. While we didn’t know exactly how Facebook makes these predictions, some confirmed factors were how long the user had followed the page or group, how often they engaged with content, and how actively content was posted.
New comments experience
In June 2019, personalized experiences were also rolled out to the comment section. The update changed how comments on public pages and on posts by individuals with significant followings are displayed. The ones that had a lot of engagement or engagement from the original poster would be shown first. In addition, Facebook used surveys and signals, like engagement bait, to determine which comments to show first.
Recognizing spammy and biased content
The same month, Facebook also released another update to the algorithm improving its ability to recognize and demote posts with exaggerated and misleading health claims, as well as posts that sell products advertised as “miracle cures.”
Let’s be honest, we’ve all been stalked by ads on social media based on what’s sitting on our Amazon cart! The year 2020 was all about personalized advertising. Facebook wanted to offer users interesting and personalized experiences on the platform. So, from the post you like to the page you follow, Facebook used this information to customize your news feed, including the ads you see. Facebook also gave businesses the option to share information about actions users take on their websites and apps in order to show relevant content. To be clear about how their apps work and give users control over their experience, Facebook released many tools in the past years that show users how their information is used and ways to manage it smartly. For example, prompts like “Why am I seeing this ad” allow you to see the reasons why you are getting a certain ad and what actions you can take to personalize this. More tools like Manage Activity and Privacy Checkup are also present to easily customize your overall Facebook experience based on what’s right for you. Well, folks, that’s pretty much how the algorithm scene looked like in 2020. Whether you like it or not, personalization still plays a significant role in what you see and how you interact on Facebook. If not for personalization, your News Feed would like Rachel’s English truffle from Friends, a random, tasteless mess. So, let’s see how personalization continues to play a major role in 2021 and beyond.
Say hello to machine learning
Now, come on. It’s no piece of cake to cater to the interests of 2.8 billion people every single day without flooding their newsfeed with content they don’t find as relevant or interesting. So, how does Facebook tackle this ginormous challenge, day in and day out? Enter machine learning (ML). Early in 2021, Facebook announced complete details on how ML helps power Facebook’s News Feed ranking algorithm. Here’s a dial-downed version of what it means:
It’s true that, to some extent, people will be seeing more content from their friends and family and less from brands and public pages. But (here comes the good news): they will also be seeing content from pages and groups they care about. Going forward, marketers will have to abandon quick-fix tactics that might have worked before (clickbait titles, engagement baiting posts, etc.) and focus on creating unique, valuable content that resonates with the target audience.
To sum up: brands, publishers, and media companies are all in the same boat. Organic reach for Pages will keep declining, but there are ways you can make sure your brand still has a strong presence on Facebook.
Think about the content that prompts you to really engage. Is it the content that entertains, inspires, or amazes you? With all that extra weight being placed on interactions and comments, you will really need to stimulate your followers’ opinions and feelings.
As Facebook announced in their Marketing Partners FAQ, multiple people replying to each other’s comments on an article or video is a prime example of a “meaningful interaction.” If you can post content that gets people discussing or debating in the comments, you’ll not only have great engagement stats, but you’ll also get priority in the updated News Feed.
But what emotions should you focus on to prompt meaningful discussions among your fans? This research published in Harvard Business Review found that six emotions were extremely common in highly shared content on social media. These were:
If you focus your organic posts on stimulating at least one of these six emotions, you’re likely to see a boost in shares and comments. Your brand can still be prioritized in the new Facebook News Feed as long as you share content that amazes your audience and gets them talking – just make sure to stay clear of controversial topics, clickbait titles, and engagement baiting.
With the new Facebook algorithm change, you may be tempted to do whatever you can to boost engagement and keep your Page’s content prioritized. If you go too far, however, you’ll end up hurting because of it.
As mentioned earlier, Facebook’s algorithm is equipped to fight engagement baiting. In short, this a reduction in the News Feed rank of posts deemed to manipulate users into engaging with them.
To explain further, here are the five types of engagement bait Facebook will downgrade your posts for:
Essentially, you can’t game the system by begging your fans for shares, tags, and likes. The only way to keep your organic reach solid is to create or share genuinely interesting, discussion-provoking content. While you should avoid any engagement bait, you need to make sure that you engage with your audience and answer every single post comment on time. This will signal to Facebook that you are investing in building meaningful relationships with your audience and thus boost your page’s performance.
Much like including opinions and emotions in your posts (and especially in your headlines), sharing quotes is practically guaranteed to increase engagement and meaningful interactions with your content. The thing is, this applies to all quotes. They could be famous quotes from historical figures or simply pull quotes from the interview or article you’re sharing. All that matters is that the quote sparks intrigue and gives your followers something to talk about.
Try this as a split test the next time you advertise on Facebook. Use one ad with a standard headline and another with a pull quote from the content you’re advertising. Compare engagement rates on both ads — we think the results will speak for themselves. One particularly potent combo for sparking meaningful interactions is to post a video and include a key quote from it in the header or description. That way, you fuel your audience’s curiosity with the quote, then catch their attention with engaging video content. And speaking of video, it might just be your best bet for keeping your organic reach up.
Video is king on social media. Facebook’s News Feed algorithms also prioritize video, essentially giving your video content a free bump in your fans’ Feeds. And that bump is amplified by the fact that videos take up a large amount of real estate on users’ screens.
People tend to stop scrolling if they see movement in order to identify what it is. With that in mind, even GIFs or videos that are just a few seconds long can be incredibly attention-grabbing. Even if your brand doesn’t have the time or resources to produce high-end video campaigns, simply making use of animated content could help you maintain your posts’ ranks. Live videos, though, are the cream of the crop for engagement – they give a meaningful way for people to connect with each other as well as with their favorite brands.
Many marketers forget one simple rule: you can’t build a business on organic reach alone. With that in mind, even if the latest Facebook algorithm change does lead to a downturn in your Page’s organic reach, there is no reason to lose your cool.
You will almost always see a positive ROI from Facebook ads. Facebook ads have higher ROI and cheaper prices than TV advertising, Snapchat, YouTube, and a large array of other services. Even for small businesses, it’s still possible to see positive ROI from a solid Facebook ad campaign.
Not only that, it’s a basic fact that advertising on Facebook is scalable. Organic reach is not. Therefore, you may need to rethink exactly what you’re using organic reach for. Organic posts are not for reaching out to vast hordes of potential customers or getting your brand message spread far and wide. Rather, they’re for building deeper relationships with the people who already know and love your brand and providing a communication channel directly between you and your fans. On a more pragmatic level, they are also a strong tactic for testing content before choosing to put spend behind it.
Meanwhile, paid Facebook ads can precisely target your ideal potential customers in large numbers. You can scale them up almost indefinitely as long as you’re getting a positive ROI and reach exponentially wider audiences with almost no interference from News Feed’s ranking system. If you want significant reach on Facebook, it looks like paid posts are your best bet.
Ephemeral content like Stories is exploding across social networks like Instagram, Facebook, WhatsApp, LinkedIn, and even Twitter. 86.6% of users now post stories on Instagram, and 70% view stories daily. This type of content is here to stay, so why not make the best out of it for your brand?
Stories allow you to create authentic yet engaging content. All you need is a relevant idea to catch your audience’s attention. The good news is that you can create stories on the go without the need for a significant investment in video production. Ephemeral content is not part of the Facebook News Feed, but it boosts your page’s results and gives excellent exposure for your brand.
Facebook is trying to activate human interactions and connections on social. That’s, after all, what we are searching for as users on Facebook, right? The social network prioritizes your friends’ posts in the News Feed rather than brands’ ones.
So, why not activate your employees’ superpowers on Facebook?
Branded messages get 561% more reach on average when shared by employees instead of company pages. Your team can also help to spread the message across Facebook by commenting on the posts.
Аt the end of the day, the algorithm changes are a long-term investment. Facebook users now see an improved News Feed experience that prioritizes the kind of content that brought them to the platform in the first place. This will pay off by increasing user satisfaction. And while the updates may prove a short-term speedbump for brands that depend heavily on organic reach, there are many ways to adapt your content strategy accordingly. You can either focus more on Facebook ads, adjust your organic content to the new ranking system, or, ideally, do both.
Offering up analysis and data on everything from the events of the day to the latest consumer trends. Subscribe to keep your finger on the world’s pulse.
Leverage the industry-leading, all-in-one social media management solution.
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.