The following is a summary of our current high level use cases at Brandwatch:
We use a combination of our own in house AI and third party vendors.
Third party vendors include OpenAI and Speechify, both of which are optional for our customers to use.
No, we have opted not to allow this.
OpenAI and its sub-processors keep data for 30 days for support/security purposes.
Our team members who work on providing services to customers for quality and support reasons and OpenAI employees may also review content for safety reasons.
Yes, customers can opt-out within Brandwatch’s platform through the User Admin interface.
You can find information about the Sub-Processors that OpenAI uses by visiting their Sub-Process page.