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On demand webinar

Enhancing customer experience with emotion analysis

Customers can experience your brand in a multitude of ways during their buying cycle. They are bombarded with pop-up ads, commercials, review sites, and more. How can you control what they experience to gain an edge over your competition?

Join Amy Collins, VP of Product Data, and Ian Mathew, Partner Engineer at Brandwatch, as they discuss why end-to-end analysis of the customer journey is important and how you can capture your customer’s mindshare during the key moments in the journey.


Amy Collins

VP of Product, Data

Ian Mathew

Partner Engineer

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What you will learn in this webinar:

  • How important classifying emotions are in a customer's journey
  • How the classifiers can be used to analyze the voice of the customer

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