What is Brand Loyalty and How Can Companies Build it?
By Sabrina DorronsoroJul 1
We looked at over 20bn data points across 2021 to understand how we use emojis and emotional language to express ourselves online
Published July 21st 2021
The student recruitment landscape has transformed completely over the past year. The pandemic has shifted the entire higher education community online, taking with it traditional recruitment activities like on-campus events, tours, and high school visits.
This has meant the role of social media as a source of information has exploded, with 83% of students now relying on social channels to help them pick their college.
Marketing leaders in higher education have adapted their strategies to suit the new landscape. But to make these activities count, a better understanding of how students are using social media to make their decisions is needed.
We’ve analyzed Brandwatch data alongside Unibuddy data to get a full view of what students are discussing when researching universities. Brandwatch is able to analyze 10 years of historical data across over 100 million sources, while Unibuddy provides a unique lens on anonymous direct messages sent between prospective students and college ambassadors.
Let’s jump in!
After analyzing online sources, Reddit came out on top for the platform where students discuss college applications most frequently.
As this is not a traditional channel for university-owned social accounts, there’s a potential disconnect between the channels universities are targeting to attract prospective students and the channels in which those students are actually engaging. This highlights the importance of listening to intent to apply conversations and where they’re taking place in order to create content and activities that resonate with this audience, and meet them where they are.
Across public forums, students are most regularly asking for advice regarding what school to apply to and what other students think their chances are based on their unique situation. We then compared this to Unibuddy data, which is exclusively from private messages between prospective students and a college's ambassadors. What we found was that across the private channels, prospective students are asking for first-hand experience so they can gain an understanding of what their life would be like at a specific school.
Using both datasets to combine both public and private conversations, the top questions include class structure, program insights, experience of international students, campus life, and finances. These are the key areas that students most want to be educated on by universities to help inform their decisions.
No beating around the bush: prospective students are stressed out people. We analyzed sentiment around conversations surrounding intent to apply, and negative mentions have dramatically increased in 2021 compared to 2019 and even 2020.
This is due to a variety of factors:
When looking at conversations about stress, anxiety, and nervousness across Unibuddy data, prospective students primarily worried about whether or not they have the scores to get in, how they’ll make friends, and what their social life will look like. On public forums however, the nerves and anxiety are more focused on the actual process of applying to college and the financial stress that goes along with that.
Student wishlists for the application process also vary between Brandwatch and Unibuddy data. We isolated conversations where the author expresses a wish or need and found that, in private forums, students were looking for information about the specific things they want to accomplish during university. This includes looking for information on scholarships, options to study abroad, and insights into specific departments. Whereas in public forums, students are wishing that they had done things differently or been given information prior to choosing a university. They’re talking about how they wish they’d applied for more scholarships, gotten into more schools, or had more resources during the application process.
While publicly posted conversations about applying to college are evenly spaced out throughout the year, our research showed that Unibuddy conversations dramatically spike in April and October. This shows that these are the months where students hone in on the specific schools they’re interested in.
So there you have it. This generation of soon-to-be college students are the most active on social media, now using it in a variety of ways to guide their university choices. While the reliance on social media may detract from traditional recruitment activities, the data it provides enables universities to better tailor their strategies to meet the needs of the students they most want to attract.