What is Brand Loyalty and How Can Companies Build it?
By Sabrina DorronsoroJul 1
Identify opportunities to improve your DCI maturity
Published March 3rd 2014
Ecommerce marketing has come a long way in the last 15 years. As technology continues at a rapid pace, pioneering ecommerce stores harness new techniques and facilities to make online selling and online shopping a lot more efficient and fun.
In the last few years we have seen most online retailers make a beeline for guest blogging, website optimization for higher CTR & conversation rates, responsive design, and general improvement in site performance.
There have been many developments in the field of technology since then, most notably in the field of mobile, social networking, big data, analytics and personalization.
These changes have begun to give rise to new trends in the world of ecommerce marketing.
Let’s cut to the chase and take a look at the changes that are most likely to be seen in the field of ecommerce marketing.
Mobile shopping is becoming more and more important.
While 2013 saw responsive web design spread like wildfire, going forward we are bound to see an improvement in mobile shopping experiences.
The first step was to create sites that worked decently on mobile – now we will see online store owners scrambling to build sites that positively blossom on smartphones and tablets.
Not only will ecommerce websites render a lot better on mobiles, but a larger number of mobile store owners will also start advertising their products and services on mobiles. Mobile advertising is getting more popular day by day, and branded ecommerce store owners are going to be among the first big spenders on mobile ads.
While smaller store owners may not jump on the bandwagon yet, larger stores will make an attempt to get reach as many mobile users as possible. We will also see rise in video mobile ads that have the potential go viral on social networks.
While Google Glasses, smart watches and other wearable devices are yet to take off in a big way, many more such products are set to enter the market in the future.
If such devices become widely popular, we can expect retailers as well as ecommerce stores to shower discounts, promotions, offers and updates to their customers through wearable devices.
Google’s red eye at link-building using guest blogging will push ecommerce marketers to create better and more targeted content. We will see the rise of long-form content that is more closely related to the products and services offered by the stores.
In addition to articles and blog posts, the length of videos and podcast will also see more takers. The easy availability of analytics and data will lead to creation of more data-based content.
With Google making it more difficult for content marketers to benefit from link building through guest blogging, more will turn towards social media and search ads for revenue.
Targeted social media ads are getting more effective, and this will drive a large PPC and CPC ads experiment in small and large ecommerce companies.
While Google Authorship’s branding opportunities for smaller business were well understood even last year, the death of large-scale guest blogging suggests that a digital brand – both for authors and businesses – is imperative in the coming years.
Traditional, anonymous SEO won’t work that well. Ecommerce stores and marketers will try to create high-quality communities and blogs to further their marketing efforts. A brand blog plus a team of well-known bloggers will become invaluable for ecommerce businesses.
Online stores have been serving personalized ads to prospective users since years. Many online stores also use personalized product displays and suggestion for registered users.
As users become more comfortable with sharing some personal information with brands and trusted online stores, we will see store owners make more efforts to offer a more meaningful personalization to users.
Amazon’s sci-fi sounding drone delivery project is a step towards improving the delivery cycle.
The biggest annoyance of ordering online is that you have to wait for 2 days to 2 weeks for the product to arrive. It is possible for users to go to a store and get with right there and then. We have continued to see the large online stores do more to reduce delivery times and offer more shipping options.
We have already seen the next-day-delivery options in shipping options for local stores and larger ecommerce stores and reducing delivery times is a priority for all ecommerce websites. The rollout of Amazon Prime Now is just the latest attempt to make online shopping easier.
As larger ecommerce websites offer newer facilities and features and try out new ways of attracting customers, smaller stores will turn to local base to survive.
Smaller ecommerce store owners will use traditional SEO to target customers in a limited geographic area and combine it with social media engagement to personalize relations with local customers. Their branding and marketing strategy will revolve around points that differentiate them from large vendors.
Online shoppers are notorious for browsing around for a long time and leaving the store without buying. Personalized and targeted marketing can help turn them into paying customers.
Marketing automation has been around for a long time, and the trend of using such solutions will continue to rise. More and more steps of lead nurturing, remarketing, email personalization and analytics will be automated, helping even small online store owners get better insights and convert more customers.
These are some of the most important trends that will have a huge impact on ecommerce marketing in the future.
As you can see, some of the trends have been gaining steam for years: mobile, paid ads, personalization and marketing automation.
While other trends like speedy delivery, wearable tech and importance of brand identity are just beginning to gain traction.