Interview: Carnegie Mellon Professor Ari Lightman On How Students Are Empowered By Learning To Use Brandwatch Consumer Research
By Kara FinnertyJun 10
I’ve always felt that there is a great similarity in engaging audiences through social media and Search Engine Optimisation (SEO), since success in both requires you to tap into the interests of your audience through the content published and shared on your blog, social networks and email.
Yet often the people working on these marketing activities for brands and their agencies are in different teams. Particularly in large organisations, there can be silos which mean the two activities aren’t integrated.
I know from talking to marketers attending training courses that this situation is being improved as barriers between teams are broken down.
Increasingly we’re seeing combined responsibility for social media and SEO, and teams and agencies responsible for SEO, social media and PR are working more closely together.
The importance of this for success was hammered home once on an Advanced SEO course where I asked attendees to give a top tip based on their experience of SEO.
One attendee, working for a mobile network service didn’t give a specific SEO technique, but instead suggested that encouraging teams responsible for SEO, social media, PR and web teams to meet more frequently was the key to success.
So true! But difficult to make happen in practice.
One common approach that different teams involved in SEO and social media can profitably work together on, is through understanding consumer interests as shown by keywords.
SEO and social media experts tend to use different tools and have different mindsets, so working together can develop a better approach in Keyword Analysis and research for both activities.
Consider these steps involved in Keyword Research and Targeting that we cover in our 7 Steps Guides to SEO and social media to see how a common research approach can be used to develop a Keyword Strategy:
Don’t start with detailed lists of target keywords, instead start with a much shorter set of themes. These should mirror custom concerns as they search for content and share what they’re interested in.
For a mobile phone network or manufacturer, for example, consumer search behaviours include searches for different brands and types of phones like camera phones, plus selection criteria like features, pricing or information about the latest models.
Next we produce a more detailed target list of phrases, grouped by the themes or behaviours we identified in 1. The key here is grouping – don’t just use a long list of random keywords sorted by popularity.
Analytics tools and keyword research tools can be used here to perform a Search gap analysis, which enables you to explore potential visitors against actual visitors.
Social media listening tools using similar themes can be used to compare against topics discussed in social networks and forums.
A review of effectiveness through a gap analysis for improving on existing visitor levels attracted through search marketing. It’s important to look at the quality of traffic rather than just volume, so that you can see conversion to lead or sale and justify further investment.
Success in SEO today is no longer about following best practice rules of online copywriting for SEO or building links. Instead it’s based on developing engaging content that helps attract the right type of visitor and will be shared through social media.
Social listening tools can be used find specific interests by finding which types of content in the sector are shared well. In the next article I’ll explain an approach we recommend to identify the right types of content.
Finally, you need to develop an operational calendar across each quarter to implement the content themes you have agreed. This can include editorial calendars and detailed calendars. Social listening tools are also helpful here to find the influencers you can seed content to.
I’ve found these 5 steps to be a useful structure to develop a process to help different marketing teams to work more closely together.
In my next post for Brandwatch, I will drill into more detail on each to show some of the key questions to ask and answer. I’ll also recommend a series of tools to use to help with these activities.
Dave Chaffey is a bestselling author of books advising on digital marketing including Digital Marketing: Strategy, Implementation and Practice which was originally published in 2000 and is now in its 5th edition. More advice on best practice in SEO is available on the hub page on managing SEO on Smart Insights, including a free 12 part series on SEO planning and analysis.
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