Current Opportunities

As an Agency Sales Executive you will have overall responsibility for winning and expanding Agency business across a diverse set of Agencies, primarily within a Major Holding company.

Your role is to build and maintain strong relationships within your assigned network, that allow you to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Client Services, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

This position offers you the ability to run your own book of business and will give you the opportunity to develop, define, and execute your own go to market strategy while operating cross-functionally with Account Management, Marketing, and Sales Development for a targeted agency family/group.

The ideal candidate will have previous experience selling to, working with and managing agency expectations.

Responsibilities:

The following outlines the main responsibilities of the role:

  • Identify, negotiate, sign and collaborate for renewal of multi-agency and/or agency-group wide contracts
  • Build and maintain strategic relationships with key Agency contacts
  • Manage and maintain pipeline
  • Provide agencies with strategic advice and consulting
  • Be up to speed on Agency group wins, losses, strategy and plans
  • Work closely with agency Sales Development Representatives/ (SDR) to develop agency recruitment approaches & plans.
  • Have experience with presenting analytical or measurement platforms at a high level of proficiency
  • Develop and maintain a clear map of the agency group(s) with up to date information on account ownership and status
  • Manage sales processes and negotiations including RFPs, Group presentations and contracts

Ideal Candidate Attributes:

  • 3-5+ years experience working for, or with Advertising, Social Media, PR, Research, Media Agencies
  • Experience in a quota carrying technology Sales and/or Account management role
  • Experience utilizing Salesforce CRM
  • Proficiency in writing ad-hoc presentations and documents
  • Presenting to large groups and audiences
  • An advanced understanding of social media and/or analytics or measurement technologies
  • Experience managing and maintaining complex client relationships
  • Ability to work independently

Success Will Be Measured By:

  • Agencies recruited, revenue growth across business units/family, retention, and renewals.

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of seven culturally diverse cities across the globe.

Brandwatch is currently seeking a Vice President of North American Enterprise Sales to support our hyper-growth and market leading technology position. This person will play a key role as she/he leads this highly visible and motivated team to generate revenue by winning new sales and guiding your team to achieve individual, team and organizational quotas. You will design and lead our North American Enterprise sales strategy, while providing definition and implementation of the plan for sales to achieve Brandwatch’s bold growth objectives. This role also includes responsibility for the BDR / Inside Sales function that in instrumental in developing qualified pipeline as part of our Go-to-Market Strategy.

Responsibilities:

  • Lead and drive overall sales strategy to develop and close new business within the North American enterprise market
  • Be a people focused leader for your team and a metric driven colleague
  • Build and architect a winning sales team through hiring and inspiring team members
  • Mentor and develop sales team which includes training on Brandwatch’s sales and pipeline development processes
  • Plan and lead regularly scheduled forecast meetings with your team and with the Global CRO and Finance team; Report on sales activity and forecast to Brandwatch’s leadership team
  • Coach direct reports regarding key account strategies to drive closure and improve win rates
  • Align and leverage internal resources to build, develop, and close strategic accounts and wins
  • Lead and inspire the sales organization to achieve quarterly and annual revenue growth targets by establishing sales goals and monitoring their achievement
  • Collaborate with Product Marketing, Demand Generation, and Sales Reps to set and lead goals for the BDR team to increase pipeline coverage at targeted accounts
  • Maintain a personal presence and be visible with the sales team through customer engagements
  • Directly participate in closing deals with target accounts and driving business initiatives for future success

Experience / Skills Required:

  • 10+ years of B2B SaaS sales experience as an individual contributor
  • 5+ years in sales leadership/management role
  • Empathetic, people/relationship oriented leader
  • Problem solver with a willingness to get hands dirty
  • Humility, high business ethics and open mindedness
  • Demonstrated success in building strategic customer relationships at the C level
  • Successful track record of building elite internal and field sales teams
  • 5-8 years of leadership responsibility in a technology (preferably SaaS software) sales organization, with success in achieving sales targets in direct routes-to-market
  • Experience with marketing, analytics, and digital software and use cases
  • Track record of delivering annual sales targets in excess of ~$25 million
  • Proven experience developing sales teams that consistently hit targets and deliver at least 25% yearly increases in revenue
  • Customer-focused with an excellent knowledge of tried sales processes and solution-selling strategies
  • Strong planning, financial, and analytical skills; proven ability to apply these skills with business acumen to complex situations with contending priorities
  • Consistent track record of success in hyper-growth environment
  • Excellent presentation skills with an ability to partner with senior business leaders to understand needs and deliver solutions

What we offer

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our rapid expansion, we are hiring an Enterprise Sales Executive on our Enterprise Sales team. 

Responsibilities for this role include:

  • Talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Build solutions based on an understanding of how to bring together Brandwatch and Partner applications
  • Build your own pipeline, working with the Sales Development Representative team, Marketing and other salespeople
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs
  • Manage multiple complex sales processes
  • Report on key success criteria to senior management
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop a deep understanding of your aligned business verticals.

The right candidate will have:

  • 5+ years of B2B sales experience
  • SaaS / software sales experience
  • Strong commercial acumen
  • An advanced understanding of social media
  • The ability to build relationships at all levels of the organization
  • A solution selling approach to sales
  • Being willing and able to travel
  • Knowledge of Salesforce CRM
  • An understanding of sales techniques like SPIN

Nice to have:

  • Experience with social media analytics, social media management, social CRM or other social systems.

*Highly talented and experienced candidates from the following locations will be considered: Denver, San Francisco, Seattle, and Chicago.

What We Offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our rapid expansion, we are hiring an Enterprise Sales Executive on our Enterprise Sales team. 

Responsibilities for this role include:

  • Talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Build solutions based on an understanding of how to bring together Brandwatch and Partner applications
  • Build your own pipeline, working with the Sales Development Representative team, Marketing and other salespeople
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs
  • Manage multiple complex sales processes
  • Report on key success criteria to senior management
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop a deep understanding of your aligned business verticals.

The right candidate will have:

  • 5+ years of B2B sales experience
  • SaaS / software sales experience
  • Strong commercial acumen
  • An advanced understanding of social media
  • The ability to build relationships at all levels of the organization
  • A solution selling approach to sales
  • Being willing and able to travel
  • Knowledge of Salesforce CRM
  • An understanding of sales techniques like SPIN

Nice to have:

  • Experience with social media analytics, social media management, social CRM or other social systems.

*Highly talented and experienced candidates near the following locations will be considered: Denver, San Francisco, Seattle, and Chicago.

What We Offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Do you want to get in on the ground floor of a successful, fast-growing social and marketing tech company? Are you looking for a fun and challenging sales position that provides quick career growth into a closing role? Are you passionate about sales, driven to build a sales career and develop your skills? If the answer is yes, then apply today!.

Role Overview

Brandwatch is continuing to build our US + LATAM sales teams. We are seeking a Sales Development Representative that will develop to become top performers in our commercial teams. The sales development team is responsible for generating new business opportunities and developing revenue stream leads that feed into the sales pipeline both from inbound and outbound generated leads.

This role plays an important part within the sales team and requires someone with experience qualifying and nurturing sales leads.

Key responsibilities

  • Prospect, educate, qualify and develop sales-ready leads and opportunities
  • Successfully manage and overcome prospect objections
  • Consistently deliver against goals to ensure company revenue objectives are met
  • Interact with prospects via cold calling and email to generate interest in Brandwatch products
  • Daily KPI’s include dials, connections, pipeline generated and revenue
  • Research accounts, identify key players, generate interest and develop account to stimulate opportunity
  • Attend industry events to generate sales leads
  • Learn and maintain in-depth knowledge of Brandwatch industry trends, and competitors
  • Update CRM (salesforce.com) to ensure data is accurate

Ideal background:

  • Ability to read, write, and speak Spanish fluently
  • College degree with a strong academic background
  • 1-5 years of sales experience required
  • Experience selling a software or technical product
  • Strong communications, analytics, and listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-starter and hardworking, with a track record of success and drive for achievement
  • Team player with ability to work in a high-energy sales team environment
  • Sales training, pre-call planning, and/or Salesforce software experience is a plus

Role benefits:

  • Competitive salary base & commission 
  • Sales training – with performance driven career enhancement
  • Strong performers have an opportunity to quickly move into a full cycle sales role 
  • Team networking and social events
  • Complete Brandwatch product certification

Company benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Do you want to get in on the ground floor of a successful, fast-growing social and marketing tech company? Are you looking for a fun and challenging sales position that provides quick career growth into a closing role? Are you passionate about sales, driven to build a sales career and develop your skills? If the answer is yes, then apply today!.

Role Overview

Brandwatch is continuing to build our US sales teams. We are seeking a Sales Development Representative that will develop to become top performers in our commercial teams. The sales development team is responsible for generating new business opportunities and developing revenue stream leads that feed into the sales pipeline both from inbound and outbound generated leads.

This role plays an important part within the sales team and requires someone with experience qualifying and nurturing sales leads.

Key responsibilities

  • Prospect, educate, qualify and develop sales-ready leads and opportunities
  • Successfully manage and overcome prospect objections
  • Consistently deliver against goals to ensure company revenue objectives are met
  • Interact with prospects via cold calling and email to generate interest in Brandwatch products
  • Daily KPI’s include dials, connections, pipeline generated and revenue
  • Research accounts, identify key players, generate interest and develop account to stimulate opportunity
  • Attend industry events to generate sales leads
  • Learn and maintain in-depth knowledge of Brandwatch industry trends, and competitors
  • Update CRM (salesforce.com) to ensure data is accurate

Ideal background:

  • College degree with a strong academic background
  • 1-5 years of sales experience required
  • Experience selling a software or technical product
  • Strong communications, analytics, and listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-starter and hardworking, with a track record of success and drive for achievement
  • Team player with ability to work in a high-energy sales team environment
  • Sales training, pre-call planning, and/or Salesforce software experience is a plus

Role benefits:

  • Competitive salary base & commission 
  • Sales training – with performance driven career enhancement
  • Strong performers have an opportunity to quickly move into a full cycle sales role 
  • Team networking and social events
  • Complete Brandwatch product certification

Company benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

Brandwatch is looking for a Global VP of Agency, to manage our worldwide agency sales and account management teams. We are seeking someone passionate about technology and business, with demonstrated success in building revenue with major agency groups on a global basis. We want a proven leader who understands the nuances of the agency world, how they use and deploy technology and data, and a clear view on the value of Social Media Intelligence.

Reporting to the CRO, you will use your position in the Sales Organization to bring the best thinking to the Brandwatch global agency organization, meet the needs of our agency clients, and lead the agency team’s to sustained revenue growth.

You will:

  • Drive growth of revenues in the agency segment, with a focus on major agency groups.
  • Manage in-market teams of Agency Sales Reps and Account Managers who acquire and renew a substantial book of business.
  • Collaborate with marketing and pre-sales teams to create and launch GTM programs for this industry segment.
  • Introduce Brandwatch solutions to strategic agency groups to advance our position in the market.
  • Serve as the Brandwatch liaison and leader to the agencies.
  • Make decisions on resource allocations, influence pricing and packaging, and support models
  • Work collaboratively with the Direct sales teams to address agency and brand requests that require expertise to balance client and agency needs.
  • Coordinate with partner teams to leverage agencies to expand Brandwatch geographic reach and in-market resources.

If you have 10+ years experience leading agency sales at an enterprise SaaS business and if you are:

  • Genuinely curious about how social and data can solve business problems
  • Experienced in creating and executing Go To Market strategies to win agency business  
  • Able to reach key agency leaders in digital and social media leadership positions
  • Completely comfortable leading meetings in front of large groups
  • Dedicated to teamwork and able to deliver in competitive sales engagements
  • An exceptional communicator and relationship builder
  • Energized to lead a team of top notch sales and account managers

..then we encourage you to apply for this role!

Also great if you have:

  • Experience working at an agency or agency group
  • Knowledge of the marketing technology sector including digital, social, marketing automation, data integration, attribution and consumer and market insight
  • Prior roles in strategic leadership positions, global exposure and engagement

What we offer

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well stocked drinks fridges, and sushi days.

High talented and experienced candidates not local to NY or Brighton may be considered.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you dynamic and experienced in Sales with a passion for product, technology and the social media space? Do you have a proven track record of exceeding targets? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands. They are the engine of Brandwatch, the driving force behind the business.

As a Sales Executive you will focus on Enterprise sales working with some of the biggest brands in the world helping guide their social media strategy and planning, with complete ownership of your given opportunities.

Your role will include:

  • Managing your own Pipeline effectively and rise to the challenge of sales targets that have been set with the aim of smashing them
  • Discovering prospective clients through the use of inbound leads & external calls
  • Understanding & providing insightful business solutions to our clients problems that will see them meet their business goals
  • Becoming a power user and advocate of the brandwatch platform and be able to apply its functionality to a variety of business use cases
  • Demonstrating the Brandwatch products to reinforce their effectiveness to help socially empower businesses, in use-case scenarios
  • Confidently having technical conversations around the integration and implementation of Brandwatch
  • Liaising with any number of partners to understand business problems, present real-world applications and establish successful relationships.
  • Responding quickly to all requests for proposals (RFPs) & writing proposals
  • Being an ambassador at trade shows and networking events
  • Knowledge sharing across the commercial team to help us surpass sales targets
  • Being adaptable to a dynamic sales process.

You will have:

  • Commercial sales experience ideally within a technology company
  • A strong drive to meet and exceed measurable performance goals and revenue targets
  • A  real team mate willing to develop and enhance the business processes with the management team, dedicated to building account plans, executing account strategies, and recording activity
  • Solid technical know how to aid in product demonstrations
  • Top-notch written and verbal communication skills across a variety of stakeholders
  • An understanding of the social media landscape and the impact it has on businesses
  • The ability to translate client business needs into solutions solved by Brandwatch
  • Flexibility and versatility to approach a variety of different business scenarios
  • A desire to contribute to and enhance the team environment.

It would be nice if you have:

  • Fluency in another European language
  • A love of tech
  • A Bachelor degree in business or related field
  • Experience in software or SaaS
  • CRM experience, SalesForce is preferable.

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a dynamic, experienced Sales Consultant with a passion for product, technology and the social media space? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We are looking for a Senior Sales Executive to help us win and expand Agency business across a diverse set of Agencies – diverse in terms of size and specialisms.

Your role is to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

Your role will include:

  • Building and maintaining strategic relationships with key Agency contacts and maintain up to date records of these relationships in Salesforce CRM
  • Keeping up to date records of your pipeline status in Salesforce CRM
  • Being able to clearly understand and represent the Brandwatch offerings and how these can help agency offerings to their clients
  • Working closely with the assigned agency Account Manager(s) and/or Sales Development Representatives to best enable them to create leads and opportunities within agency groups
  • Ensuring prospective opportunities that are identified during the sales process as falling with alternate teams or team members are shared/treated accordingly per agreed guidelines, and in a timely manner
  • Communicating wins, losses, account status and other useful information to other Agency Team members in and out of the North America region
  • Running lunch & learn sessions in Key Agencies to encourage growth & innovation
  • Having the skills to be able to present and demonstrate the Brandwatch platform to an advanced level
  • Developing and maintaining a clear map of your agency portfolio in salesforce.com with up to date information on account ownership and status
  • Professionally managing sales processes and negotiations including RFPs and contracts

You will have:

  • Experience working for, or selling to marketing agencies (advertising, media, digital, PR, social, research)
  • Extremely strong commercial acumen
  • An ability to build relationships at all levels of the organization
  • Solid knowledge of Salesforce CRM
  • A real team player attitude whilst being self sufficient
  • Strong time management
  • A love of pushing boundaries, and innovating

Ideal track record:

  • Solid commercial experience in a quota carrying technology Sales/Account management role
  • Demonstrable track record in quota over-achievement
  • An advanced understanding of social media
  • Experience managing and closing complex sales-cycles

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

This is one of the best sales jobs around. Brandwatch advocates for the customer’s voice, which means that the sales story is always unique and the client needs always interesting. Our client list is the envy of the industry and you will be working with some of the smartest, coolest and sharpest digital minds in the industry and with some of the largest corporations in the world. What we do matters and gives our employees a platform to influence how our customers build and market product, respond to crisis and engage with the market. This is a fast paced, ever evolving, fun and important sales role in an emerging, strategically important technology. You will join  a team of smart, honest, hard working winners.

We are seeking a proven sales performer to help us grow our loyal customer base for the Enterprise segment.This individual has a proven track record of direct software sales experience preferably in large enterprise accounts. It will suit someone who is comfortable with data and data driven insights and hungry for new business success; someone who is not satisfied with just meeting their targets, but who needs to exceed them; someone who is capable of operating at a senior strategic level independently but also as part of a team and is passionate about innovation and having tangible impacts for their customers businesses.

You will:

  • Look to achieve/exceed an annual sales quota by thoroughly qualifying all sales opportunities and to leverage business from new & established relationships
  • Develop and manage a territory plan to support lead generation, engage a sales cycle, and achieve financial targets
  • Talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Present solutions based on an understanding of how to bring together Brandwatch and Partner applications
  • Build your own pipeline, working with the Sales Development Representative team, Marketing and other salespeople
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs
  • Manage multiple complex sales processes
  • Report on key success criteria to senior management
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop a deep understanding of your aligned business verticals.

The ideal candidate will have:

  • A wealth of commercial experience at direct enterprise level sales (not Channel or Partner based).
  • Proven experience in software application sales
  • Industry selling experience, preferable
  • Consistent overachievement of quota and revenue goals
  • Show evidence of sales to VP and C level business leaders
  • Experience coordinating multi-team selling engagements
  • Show evidence of building and executing enterprise scale account plans
  • Strong understanding of sales process & opportunity management

Icing on the cake:

  • Bachelor’s Degree
  • Selling CRM or Marketing Applications
  • Trained in Challenger, TAS or other formal Sales Methodology

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

This is one of the best sales jobs around. Brandwatch advocates for the customer’s voice, which means that the sales story is always unique and the client needs always interesting. Our client list is the envy of the industry and you will be working with some of the smartest, coolest and sharpest digital minds in the industry and with some of the largest corporations in the world. What we do matters and gives our employees a platform to influence how our customers build and market product, respond to crisis and engage with the market. This is a fast paced, ever evolving, fun and important sales role in an emerging, strategically important technology. You will join  a team of smart, honest, hard working winners.

We are seeking a proven sales performer to help us grow our loyal customer base for the Enterprise segment.This individual has a proven track record of direct software sales experience preferably in large enterprise accounts. It will suit someone who is comfortable with data and data driven insights and hungry for new business success; someone who is not satisfied with just meeting their targets, but who needs to exceed them; someone who is capable of operating at a senior strategic level independently but also as part of a team and is passionate about innovation and having tangible impacts for their customers businesses.

You will:

  • Look to achieve/exceed an annual sales quota by thoroughly qualifying all sales opportunities and to leverage business from new & established relationships
  • Develop and manage a territory plan to support lead generation, engage a sales cycle, and achieve financial targets
  • Talk to clients about the role of social media and social data across different functions and lines of business within the business.
  • Present solutions based on an understanding of how to bring together Brandwatch and Partner applications
  • Build your own pipeline, working with the Sales Development Representative team, Marketing and other salespeople
  • Understand how social works with different business organizational structures (i.e. hub and spoke, multiple hub and spoke etc)
  • Develop an understanding of the clients’ needs and role of social plays in meeting those needs
  • Manage multiple complex sales processes
  • Report on key success criteria to senior management
  • Work with other Brandwatch teams in the organization to achieve the best results including Agency sales, Marketing, Professional Services, Product and Legal
  • Work with Brandwatch Partners as and when needed
  • Complete RFP responses with support from Sales Support
  • Develop a deep understanding of your aligned business verticals.

The ideal candidate will have:

  • A wealth of commercial experience at direct enterprise level sales (not Channel or Partner based).
  • Proven experience in software application sales
  • Industry selling experience, preferable
  • Consistent overachievement of quota and revenue goals
  • Show evidence of sales to VP and C level business leaders
  • Experience coordinating multi-team selling engagements
  • Show evidence of building and executing enterprise scale account plans
  • Strong understanding of sales process & opportunity management

Icing on the cake:

  • Bachelor’s Degree
  • Selling CRM or Marketing Applications
  • Trained in Challenger, TAS or other formal Sales Methodology

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is a enterprise social intelligence platform that helps brands extract business-changing insights from social conversations. We have a lot of great customers, one third of the Fortune 100 have embedded Brandwatch across their organisations. We count well known brands like Unilever, L’Oreal, eBay, Asos, Microsoft and Pepsico as customers, but that just isn’t enough. We want more of the best brands and agencies to get great insights from our software, this is where you come in.

As a Business Development Representative (BDR) at Brandwatch you’ll be targeting the largest organisations in both in the UK, and if you have the language skills, across EMEA. Initially you’ll be finding those people who are most interested in our solution, then passing well qualified opportunities on to our sales team.

We are looking for people who want to work their way up through our company. You might be returning to the industry or have had a job in sales already, although we don’t mind if you haven’t, but you will want to get into a fast growing tech business.

We offer the opportunity to move into handling the full sales cycle as a Sales Executive or perhaps to move into one of our Account Management teams. Alternatively, if you fancy a more unconventional approach we have seen our BDR’s move into our Technical Support, Training and Professional Services teams. We want people to stay in this role for 18 months (although we’ve had some people move up  in under 12  months) by then you’ll be earning your OTE of £40k, be a pro at using the Brandwatch software and ready for the next chapter in your Brandwatch story.

We asked Mark, one of our team members in our Brighton office, what a typical day at Brandwatch was like in the BDR team:

“Every day at Brandwatch is different. In my role as a BDR I speak to prospects from across every sector, each with a different use and need for our products and services. With every company comes a new challenge, whether it be a large financial institution or a cutting edge tech brand they all need to get the best understanding they can of social listening and it’s implementation within their organisation. These challenges are what motivates me and makes my job enjoyable.”

Further to that our colleague Natascha added;

“Most of the prospects I work with have lots of questions regarding Social Listening in general, the market and the benefits of Brandwatch – which is a nice challenge. I work on long-term relationships with strategic and enterprise outbound prospects who I have frequent meetings/calls with, I also meet potential customers out and about at conferences or client events. I work really closely with the Sales and Marketing teams, together we come up with prospecting ideas, strategies and attend events together. Apart from my daily activities the team also has weekly training, commercial sharing and 121s that enable me to sell Brandwatch’s products and to enhance my knowledge and skills across sales and pitching”

If you’ve read this far it’s worth sending in your CV and a native French speaker. Go on, nothing stopping you. We’ll be in touch to organise quick telephone interviews first to see if you have the right stuff while giving you an opportunity to ask any questions you may have. Easy. We’ll look forward to receiving your application.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is forging the path for the next level of social intelligence. We have already created the best Enterprise Social Intelligence platform in the world, but that’s just the start. We’re on a mission to bring together the things we do well – engineering, design and understanding customer needs – to help businesses and brands prove and optimize the value of their marketing in an ever-changing social world. We are creating new products and solutions that enhance the intelligence our customers get from social data, to help them make smarter and quicker business decisions. Better. Bolder. More Brilliant.

We’re currently looking for a Data Analyst to join the Professional Services team.

If you:

  • Like using data to tell stories
  • Solve problems for fun
  • Enjoy testing limits
  • Love helping people
  • Are comfortable not knowing the answer
  • Are comfortable leading meetings
  • Can translate technical to non-technical

You want to:

  • Implement social media measurement solutions
  • Guide clients with creative and data driven recommendations to help inform their marketing strategy
  • Push the boundaries of social data analysis
  • Lead client and prospect meetings as a subject-matter expert
  • Provide feedback to guide new product development
  • Consult with clients regarding social media & data

You have:

  • A degree in a business field or related quantitative field including marketing, linguistics, business administration, computer science, economics, physics, math, statistics, chemistry, biology, neuroscience, computer science, engineering, or business analytics.

And ideally also have:

  • One or more years of analytical business experience
  • Familiarity with social data
  • Fluency in multiple languages

What We Offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ in 2014, 2015 and 2016.  As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other. 

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is a enterprise social intelligence platform that helps brands extract business-changing insights from social conversations. We have a lot of great customers, one third of the Fortune 100 have embedded Brandwatch across their organisations. We count well known brands like Unilever, L’Oreal, eBay, Asos, Microsoft and Pepsico as customers, but that just isn’t enough. We want more of the best brands and agencies to get great insights from our software, this is where you come in.

As a Business Development Representative (BDR) at Brandwatch you’ll be targeting the largest organisations in both in the UK, and if you have the language skills, across EMEA. Initially you’ll be finding those people who are most interested in our solution, then passing well qualified opportunities on to our sales team.

We are looking for people who want to work their way up through our company. You might be returning to the industry or have had a job in sales already, although we don’t mind if you haven’t, but you will want to get into a fast growing tech business.

We offer the opportunity to move into handling the full sales cycle as a Sales Executive or perhaps to move into one of our Account Management teams. Alternatively, if you fancy a more unconventional approach we have seen our BDR’s move into our Technical Support, Training and Professional Services teams. We want people to stay in this role for 18 months (although we’ve had some people move up  in under 12  months) by then you’ll be earning your OTE of £40k, be a pro at using the Brandwatch software and ready for the next chapter in your Brandwatch story.

We asked Mark, one of our team members in our Brighton office, what a typical day at Brandwatch was like in the BDR team:

“Every day at Brandwatch is different. In my role as a BDR I speak to prospects from across every sector, each with a different use and need for our products and services. With every company comes a new challenge, whether it be a large financial institution or a cutting edge tech brand they all need to get the best understanding they can of social listening and it’s implementation within their organisation. These challenges are what motivates me and makes my job enjoyable.”

Further to that our colleague Natascha added;

“Most of the prospects I work with have lots of questions regarding Social Listening in general, the market and the benefits of Brandwatch – which is a nice challenge. I work on long-term relationships with strategic and enterprise outbound prospects who I have frequent meetings/calls with, I also meet potential customers out and about at conferences or client events. I work really closely with the Sales and Marketing teams, together we come up with prospecting ideas, strategies and attend events together. Apart from my daily activities the team also has weekly training, commercial sharing and 121s that enable me to sell Brandwatch’s products and to enhance my knowledge and skills across sales and pitching”

If you’ve read this far it’s worth sending in your CV and a native Spanish speaker. Go on, nothing stopping you. We’ll be in touch to organise quick telephone interviews first to see if you have the right stuff while giving you an opportunity to ask any questions you may have. Easy. We’ll look forward to receiving your application.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is an inside-out company. We don’t make bold claims and big puffy statements that we can’t back up. We prefer to under-promise and over-deliver – it feels better. We make sure that we believe in everything we say and do. In doing this, we are building a movement that other people want to join. As a Recruiter at Brandwatch your role will be to ensure that we hire the best people in the quickest time, whilst giving them an unrivaled candidate experience.

What makes a great Brandwatch Recruiter? The ability to unravel a job description to understand the key requirements, a determination to find the ideal candidate in a competitive landscape, and the talent to be a consultant and advisor to our hiring managers, that’s what! We are looking for a detail-oriented candidate, with a passion to succeed, to join our team.

We are looking for someone that is:

  • Bold – clear and confident, you identify new opportunities for candidate sourcing, and to break out of the boundaries of the image of the phone-bashing recruiter
  • Brilliant – passionate, bringing a rigor and intelligence to hiring, setting and maintaining the highest standards for all hires
  • Authentic – open, honest, trustworthy and respectful, you represent all that is best about Brandwatch to our candidates, providing them with the best introduction to the team
  • Accountable – you take full responsibility for your work, and always stick to deadlines
  • Connected – you love building networks, internally and externally. You articulate your opinions but always listen to others’.

If this is you, we would welcome your application for this role which is integral in helping build Brandwatch’s future.

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

 

apply

Brandwatch is a enterprise social intelligence platform that helps brands extract business-changing insights from social conversations. We have a lot of great customers, one third of the Fortune 100 have embedded Brandwatch across their organisations. We count well known brands like Unilever, L’Oreal, eBay, Asos, Microsoft and Pepsico as customers, but that just isn’t enough. We want more of the best brands and agencies to get great insights from our software, this is where you come in.

As a Business Development Representative (BDR) at Brandwatch you’ll be targeting the largest organisations in both in the UK, and if you have the language skills, across EMEA. Initially you’ll be finding those people who are most interested in our solution, then passing well qualified opportunities on to our sales team.

We are looking for people who want to work their way up through our company. You might be returning to the industry or have had a job in sales already, although we don’t mind if you haven’t, but you will want to get into a fast growing tech business.

We offer the opportunity to move into handling the full sales cycle as a Sales Executive or perhaps to move into one of our Account Management teams. Alternatively, if you fancy a more unconventional approach we have seen our BDR’s move into our Technical Support, Training and Professional Services teams. We want people to stay in this role for 18 months (although we’ve had some people move up  in under 12  months) by then you’ll be earning your OTE of £40k, be a pro at using the Brandwatch software and ready for the next chapter in your Brandwatch story.

We asked Mark, one of our team members in our Brighton office, what a typical day at Brandwatch was like in the BDR team:

“Every day at Brandwatch is different. In my role as a BDR I speak to prospects from across every sector, each with a different use and need for our products and services. With every company comes a new challenge, whether it be a large financial institution or a cutting edge tech brand they all need to get the best understanding they can of social listening and it’s implementation within their organisation. These challenges are what motivates me and makes my job enjoyable.”

Further to that our colleague Natascha added;

“Most of the prospects I work with have lots of questions regarding Social Listening in general, the market and the benefits of Brandwatch – which is a nice challenge. I work on long-term relationships with strategic and enterprise outbound prospects who I have frequent meetings/calls with, I also meet potential customers out and about at conferences or client events. I work really closely with the Sales and Marketing teams, together we come up with prospecting ideas, strategies and attend events together. Apart from my daily activities the team also has weekly training, commercial sharing and 121s that enable me to sell Brandwatch’s products and to enhance my knowledge and skills across sales and pitching”

If you’ve read this far it’s worth sending in your CV. Go on, nothing stopping you. We’ll be in touch to organise quick telephone interviews first to see if you have the right stuff while giving you an opportunity to ask any questions you may have. Easy. We’ll look forward to receiving your application.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch has an outstanding opportunity for a student intern to join our fast-growing software company this September.  We are looking for a highly motivated student intern to join our IT team to assist with our initiatives. We are ideally looking for someone who can work 24 weekly hours (3 days per week) throughout the school year for 12 months. This role will provide an opportunity to learn while contributing to critical IT support and project activities, including but not limited to:

  • Work with Enterprise Systems Engineers at Brandwatch, a leader in Social Listening
  • Provide IT support for staff by troubleshooting hardware and software issues
  • Work on IT projects to improve services and processes
  • Develop IT related skills – both technical and proper end user support interaction
  • Learn how to support some of the latest technology across Windows, Linux, macOS, iOS and Android operating systems

Main duties:

  • Supporting Audio-Visual (AV) systems and teleconferencing setups
  • Maintaining and fixing hardware
  • Identifying and repairing PC hardware faults
  • Helping end users (staff) with IT issues using the JIRA service desk ticketing system
  • Assisting with project rollouts within the NY office
  • Updating and creating new knowledge base articles (Documentation)
Requirements:
  • Enrollment in Business/ Computer Science/ Information Technology degree
    Passion about technology
  • Ability to critically think and work under pressure
  • Strong Internet research skills
  • Comfortable speaking with people in person and over the phone
  • Strong communication, time management, and prioritization skills
  • The ability to get things done (ie. focus your efforts correctly)
Nice to have:

  • Proficiency with Excel, Word, PowerPoint (or Google Apps)
  • Prior computer repair experience

This is a paid internship.

What we offer:
Culture:
 Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ for the past 3 years.  As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.

Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is a enterprise social intelligence platform that helps brands extract business-changing insights from social conversations. We have a lot of great customers, one third of the Fortune 100 have embedded Brandwatch across their organisations. We count well known brands like Unilever, L’Oreal, eBay, Asos, Microsoft and Pepsico as customers, but that just isn’t enough. We want more of the best brands and agencies to get great insights from our software, this is where you come in.

As a Business Development Representative (BDR) at Brandwatch you’ll be targeting the largest organisations in both in the UK, and if you have the language skills, across EMEA. Initially you’ll be finding those people who are most interested in our solution, then passing well qualified opportunities on to our sales team.

We are looking for people who want to work their way up through our company. You might be returning to the industry or have had a job in sales already, although we don’t mind if you haven’t, but you will want to get into a fast growing tech business.

We offer the opportunity to move into handling the full sales cycle as a Sales Executive or perhaps to move into one of our Account Management teams. Alternatively, if you fancy a more unconventional approach we have seen our BDR’s move into our Technical Support, Training and Professional Services teams. We want people to stay in this role for 18 months (although we’ve had some people move up  in under 12  months) by then you’ll be earning your OTE of £40k, be a pro at using the Brandwatch software and ready for the next chapter in your Brandwatch story.

We asked Mark, one of our team members in our Brighton office, what a typical day at Brandwatch was like in the BDR team:

“Every day at Brandwatch is different. In my role as a BDR I speak to prospects from across every sector, each with a different use and need for our products and services. With every company comes a new challenge, whether it be a large financial institution or a cutting edge tech brand they all need to get the best understanding they can of social listening and it’s implementation within their organisation. These challenges are what motivates me and makes my job enjoyable.”

Further to that our colleague Natascha added;

“Most of the prospects I work with have lots of questions regarding Social Listening in general, the market and the benefits of Brandwatch – which is a nice challenge. I work on long-term relationships with strategic and enterprise outbound prospects who I have frequent meetings/calls with, I also meet potential customers out and about at conferences or client events. I work really closely with the Sales and Marketing teams, together we come up with prospecting ideas, strategies and attend events together. Apart from my daily activities the team also has weekly training, commercial sharing and 121s that enable me to sell Brandwatch’s products and to enhance my knowledge and skills across sales and pitching”

If you’ve read this far it’s worth sending in your CV and a native German speaker. Go on, nothing stopping you. We’ll be in touch to organise quick telephone interviews first to see if you have the right stuff while giving you an opportunity to ask any questions you may have. Easy. We’ll look forward to receiving your application.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring a Senior JavaScript Developer for the feature team in our Brighton-based office, to enhance and extend our user interface. You’ll be working within a highly-skilled team using technologies such as Node.js in order to add new functionality to the Brandwatch web application.

The successful candidate will:

  • Work day-to-day on the Brandwatch web app, a complex single-page application  served from Node.js
  • Be involved in the creation of new functionality through initial estimation to final delivery, as part of feature teams using scrum methodology

You should have:

  • Advanced Javascript programming skills
  • A solid understanding of architectural patterns and how to apply them
  • Advanced knowledge of HTML 5, CSS, and Web standards
  • Exposure to modern js frameworks (eg React, Backbone etc), with an understanding of MV* architectures
  • Experience of developing with BDD (or TDD) processes and frameworks using tools such as Mocha and Sinon
  • Experience with Git (a link to your Github account is a plus)
  • Familiarity with Node.js
  • Familiarity with Linux/OSX

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Commitment to writing well-tested, robust, and peer-reviewed code
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi days, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a dynamic, experienced Sales Consultant with a passion for product, technology and the social media space? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We are looking for a Sales Executive to help us win and expand Agency business across a diverse set of Agencies – diverse in terms of size and specialisms.

Your role is to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

Your role will include:

  • Building and maintaining strategic relationships with key Agency contacts and maintain up to date records of these relationships in Salesforce CRM
  • Keeping up to date records of your pipeline status in Salesforce CRM
  • Being able to clearly understand and represent the Brandwatch offerings and how these can help agency offerings to their clients
  • Working closely with the assigned agency Account Manager(s) and/or Sales Development Representatives to best enable them to create leads and opportunities within agency groups
  • Ensuring prospective opportunities that are identified during the sales process as falling with alternate teams or team members are shared/treated accordingly per agreed guidelines, and in a timely manner
  • Communicating wins, losses, account status and other useful information to other Agency Team members in and out of the North America region
  • Running lunch & learn sessions in Key Agencies to encourage growth & innovation
  • Having the skills to be able to present and demonstrate the Brandwatch platform to an advanced level
  • Developing and maintaining a clear map of your agency portfolio in salesforce.com with up to date information on account ownership and status
  • Professionally managing sales processes and negotiations including RFPs and contracts

You will have:

  • Experience working for, or selling to marketing agencies (advertising, media, digital, PR, social, research)
  • Extremely strong commercial acumen
  • An ability to build relationships at all levels of the organization
  • Solid knowledge of Salesforce CRM
  • A real team player attitude whilst being self sufficient
  • Strong time management
  • A love of pushing boundaries, and innovating

Ideal track record:

  • Solid commercial experience in a quota carrying technology Sales/Account management role
  • Demonstrable track record in quota over-achievement
  • An advanced understanding of social media
  • Experience managing and closing complex sales-cycles

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is building an intelligent data platform that captures a wealth of social media content from a wide range of sources. Every day we ingest hundreds of millions of documents, analyze them, and shares insights from social media in real time. Data science is core to our mission of being the smartest software on the market. We need you to contribute to our direction and solve some of the hardest problems for our customers.

We are looking for a senior data scientist to assume a technical leadership role within our data science team. The team has substantial domain and academic experience; covering a diverse range of disciplines including computer science, natural language processing, machine learning, psychology and mathematics. Your role will be mostly autonomous, giving you the flexibility to contribute to our ongoing data science programs as you see fit, both leading from the front by developing innovative solutions and acting as a technical and academic mentor to our existing staff.

Your role will include:

  • A strong steer on our data science roadmap
  • Providing leadership in the development of our data science products.
  • Prototyping solutions and helping move those prototypes into production
  • Showing us the possibilities of the state of the art
  • Working closely with product managers and senior engineers to strengthen the bond between data science and the rest of the business
  • Being a mentor to others within the team
  • Promoting rigorous scientific methodologies throughout the company.

You should have:

  • Demonstrable industry experience of either running, or contributing at a high level to, a data science department
  • A background of producing successful prototypes that have made their way into production
  • A strong knowledge of relevant tools and technologies; such as scikit-learn, Spark-mllib, word2vec, and Lucene
  • A deep understanding of machine learning techniques, especially as it relates to natural language processing
  • A drive to see your research make it into the hands of customers
  • A methodologically sound and principled approach to conducting applied research.

Experience you will gain in this role:

  • Being a technical leader for our data science team
  • Having a significant input into the direction of our data science roadmap and thus the Brandwatch platform as a whole
  • Working with machine learning and data science at scale
  • Working with and mentoring a talented team in Brighton and New York

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

Brandwatch is a leading SaaS provider, empowering our clients to use Social media and website content to drive their business decisions. We are looking for an enthusiastic, technology-minded Product Support Agent to join our Brighton Customer Support Team. We pride ourselves on the level of Support we offer to our clients, and want to add a French-speaker to the team. 

Our Support Agents are the main point of contact for customer calls and emails. They are a vital daily link to our customers: not only providing high level assistance, but also gathering important information about customer challenges and wants within the platform.

Responsibilities:

  • Deciding how best to answer customer questions: explaining and educating them on what to do, referring them to the relevant documentation, fixing it for them yourself or escalating to Technical Support
  • Troubleshooting a variety of level 1 technical issues in a powerful SaaS platform
  • Accommodating and adapting responses to a wide range of customer skill levels
  • Keeping clients updated throughout investigation of issues
  • Working and communicating effectively within the larger Brandwatch team
  • Escalate suggestions on new features to the Product Team on behalf of our customers
  • Flexibility in working Bank Holidays (and possibly some evenings)

The ideal candidate will have:

  • Fluent French (and English) language skills – written and oral
  • Experience of working in a fast-paced Product Support environment
  • Experience in responding to and resolving client issues over email
  • Excellent written and oral communication
  • Professional phone manner
  • Creative, efficient problem solving skills
  • The ability to quickly to pick up and understand new technologies

Nice to have:

  • Experience using Zendesk or similar ticketing software
  • Knowledge of technical languages, such as PSQL and JavaScript

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-­cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is a leading SaaS provider, empowering our clients to use Social media and website content to drive their business decisions. We are looking for an enthusiastic, technology-minded Product Support Agent to join our Brighton Customer Support Team. We pride ourselves on the level of Support we offer to our clients, and want to add a Spanish-speaker to the team. 

Our Support Agents are the main point of contact for customer calls and emails. They are a vital daily link to our customers: not only providing high level assistance, but also gathering important information about customer challenges and wants within the platform.

Responsibilities:

  • Deciding how best to answer customer questions: explaining and educating them on what to do, referring them to the relevant documentation, fixing it for them yourself or escalating to Technical Support
  • Troubleshooting a variety of level 1 technical issues in a powerful SaaS platform
  • Accommodating and adapting responses to a wide range of customer skill levels
  • Keeping clients updated throughout investigation of issues
  • Working and communicating effectively within the larger Brandwatch team
  • Escalate suggestions on new features to the Product Team on behalf of our customers
  • Flexibility in working Bank Holidays (and possibly some evenings)

The ideal candidate will have:

  • Fluent Spanish (and English) language skills – written and oral
  • Experience of working in a fast-paced Product Support environment
  • Experience in responding to and resolving client issues over email
  • Excellent written and oral communication
  • Professional phone manner
  • Creative, efficient problem solving skills
  • The ability to quickly to pick up and understand new technologies

Nice to have:

  • Experience using Zendesk or similar ticketing software
  • Knowledge of technical languages, such as PSQL and JavaScript

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-­cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the world’s leading enterprise social intelligence platform. The world’s most admired brands and agencies use Brandwatch products to discover business-changing insights from social conversations.

We have an outstanding opportunity for a maternity cover position to join our fast-growing software company. We are looking for a highly motivated person with a Marketing background for our Marketing team, managing Marketing activities for the French Market. You will report to the Marketing Director for Germany and France, and will work closely with the small, friendly French commercial team, especially Business Development Representatives (BDR), Sales and Customer Success Managers.

As this is a maternity cover position we are looking for someone who will work for at least 11 months in this position (fixed term contract) – with the option of extension. The position is based in our headquarters in Brighton, UK with an ideal start date in August 2017.

The marketing team is responsible for representing Brandwatch online and offline, with a core focus on generating new avenues of business for the company. Our large, tightly-knit marketing force is the key driver for attracting interest in our product range, and we work together in a very collaborative and energetic way.

You will:

  • Take full responsibility of the fulfillment for our French market strategy to meet the business’s wider goals of generating new leads and revenues from francophone markets including event coordination, lead generation programs, webinars, mailings, paid ads for the French market (with the SEA agency) and localisation of campaigns.
  • Create high quality French content on behalf of Brandwatch in an intuitive and autonomous manner, from blogs to white papers
  • Have ownership of the French Website, social accounts and wider community management
  • Manage the French PR contractor, relationships with Influencers and the Co-Marketing with partners in the French region
  • Do an ongoing reporting and optimization of the French Marketing activities – as well as adjusting the strategy and activities when needed.
  • Monitor and research trends in the social media intelligence industry to stay up to date.

Ideal background:

  • French native speaker with a good level of English, with excellent written and oral communication skills in both languages
  • Proven commercial experience working experience in Marketing/ Communications/ Digital Marketing/ Social Media/ Journalism
  • Previous experience in handling social media accounts for professional use, including using social management tools
  • Experience in writing blogs and articles, and  producing high quality content (e.g. Reports, Case Studies, Whitepapers)
  • A huge bonus would be previous experience of using Social Listening platforms and creating content based on social data
  • Experience with HTML editing (specifically on WordPress) and working with Excel, Word, PowerPoint (or Google Work)
  • An independent approach to work and a curious mind 

This role is a maternity cover for a 10 month period with the possibility of extension.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

 

apply

Brandwatch’s Service Reliability team is responsible for keeping most of our customer-facing services running smoothly. Sometimes that means incident management and mitigation of unexpected outages. More often, SREs identify and improve (or get others to improve) less-reliable components and configurations before they cause problems.

Your duties will include:

  • Designing, implementing, and maintaining the monitoring, metrics collection, and log collection services
  • Helping developers design resilient services
  • Helping developers configure monitoring and metrics collection for their services
  • Writing or improving service checks, if they aren’t already provided by development teams
  • Solving problems in mission-critical systems, and reducing or preventing recurrence through automation or design improvements
  • Capacity planning, software performance analysis and system tuning
  • Participating in the out-of-hours Rota for critical services. (Typically 1 week on, 4 weeks off.)
  • Occasional (usually about twice per year) travel to the Brandwatch HQ in Brighton, UK to meet or collaborate with other Engineering staff.

What you need:

  • Understanding of Linux system internals, and TCP/IP networking
  • The ability to diagnose and fix time-sensitive problems
  • Experience with a configuration-management tool like Puppet, and using it to automate the management of large numbers of services and hosts
  • Experience with service and server monitoring using tools like Sensu, Nagios, etc.
  • A working understanding of Git
  • A strong sense of ownership and enthusiasm
  • Experience scripting in the Bourne or bash shell
  • Good English-language communication skills

It would be great if you also have experience with any of the following:

  • Python, Ruby, Redis, PostgreSQL, Nginx, Google Cloud Platform, Elasticsearch, Kibana, Logstash, Telegraf, Sensu, Debian, PowerDNS, BIND, InfluxDB, SSL (OpenSSL), Grafana, haproxy, keepalived, Kubernetes, Solr, Kafka, JVMs
  • Designing, analysing, and troubleshooting large-scale distributed systems

Our culture:

  • Small teams of skilled people, in a friendly and relaxed environment
  • A diverse and multicultural group of people from many different countries and backgrounds
  • 10% Time: One day every other week to work on something beneficial to Brandwatch, but not (necessarily) part of your assigned projects or work, such as learning about / evaluating new tools or languages
  • training and conference budgets, and any technical books you need.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a dynamic, experienced Sales Consultant with a passion for product, technology and the social media space? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We are looking for a Sales Executive to help us win and expand Agency business across a diverse set of Agencies – diverse in terms of size and specialisms.

Your role is to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

Your role will include:

  • Building and maintaining strategic relationships with key Agency contacts and maintain up to date records of these relationships in Salesforce CRM
  • Keeping up to date records of your pipeline status in Salesforce CRM
  • Being able to clearly understand and represent the Brandwatch offerings and how these can help agency offerings to their clients
  • Working closely with the assigned agency Account Manager(s) and/or Sales Development Representatives to best enable them to create leads and opportunities within agency groups
  • Ensuring prospective opportunities that are identified during the sales process as falling with alternate teams or team members are shared/treated accordingly per agreed guidelines, and in a timely manner
  • Communicating wins, losses, account status and other useful information to other Agency Team members in and out of the North America region
  • Running lunch & learn sessions in Key Agencies to encourage growth & innovation
  • Having the skills to be able to present and demonstrate the Brandwatch platform to an advanced level
  • Developing and maintaining a clear map of your agency portfolio in salesforce.com with up to date information on account ownership and status
  • Professionally managing sales processes and negotiations including RFPs and contracts

You will have:

  • Experience working for, or selling to marketing agencies (advertising, media, digital, PR, social, research)
  • Extremely strong commercial acumen
  • An ability to build relationships at all levels of the organization
  • Solid knowledge of Salesforce CRM
  • A real team player attitude whilst being self sufficient
  • Strong time management
  • A love of pushing boundaries, and innovating

Ideal track record:

  • Solid commercial experience in a quota carrying technology Sales/Account management role
  • Demonstrable track record in quota over-achievement
  • An advanced understanding of social media
  • Experience managing and closing complex sales-cycles

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Are you a dynamic, experienced Sales Consultant with a passion for product, technology and the social media space? Here at Brandwatch the Sales team is responsible for generating new business across SME’s, Agencies and Brands (you will work with some of the biggest brands in the world helping guide their social media strategy and planning). They are the engine of Brandwatch, the driving force behind the business.

We are looking for a Sales Executive to help us win and expand Agency business across a diverse set of Agencies – diverse in terms of size and specialisms.

Your role is to identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.  As well as your own network development, you’ll work with inbound and outbound generated opportunities to close deals.

The role will require you to work closely with multiple Brandwatch teams including Sales Development, Agency Account Management, Enterprise Sales, Marketing, Professional Services, Development and international teams and you will need to be a proactive and positive member with those teams.

Your role will include:

  • Building and maintaining strategic relationships with key Agency contacts and maintain up to date records of these relationships in Salesforce CRM
  • Keeping up to date records of your pipeline status in Salesforce CRM
  • Being able to clearly understand and represent the Brandwatch offerings and how these can help agency offerings to their clients
  • Working closely with the assigned agency Account Manager(s) and/or Sales Development Representatives to best enable them to create leads and opportunities within agency groups
  • Ensuring prospective opportunities that are identified during the sales process as falling with alternate teams or team members are shared/treated accordingly per agreed guidelines, and in a timely manner
  • Communicating wins, losses, account status and other useful information to other Agency Team members in and out of the North America region
  • Running lunch & learn sessions in Key Agencies to encourage growth & innovation
  • Having the skills to be able to present and demonstrate the Brandwatch platform to an advanced level
  • Developing and maintaining a clear map of your agency portfolio in salesforce.com with up to date information on account ownership and status
  • Professionally managing sales processes and negotiations including RFPs and contracts

You will have:

  • Experience working for, or selling to marketing agencies (advertising, media, digital, PR, social, research)
  • Extremely strong commercial acumen
  • An ability to build relationships at all levels of the organization
  • Solid knowledge of Salesforce CRM
  • A real team player attitude whilst being self sufficient
  • Strong time management
  • A love of pushing boundaries, and innovating

Ideal track record:

  • Solid commercial experience in a quota carrying technology Sales/Account management role
  • Demonstrable track record in quota over-achievement
  • An advanced understanding of social media
  • Experience managing and closing complex sales-cycles

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is an enterprise social intelligence platform that helps the world’s most admired brands and agencies discover business-changing insights from social conversations.

Our marketing team is responsible for representing Brandwatch both on and offline, with a core focus on generating new avenues of business for the company. Our large, tightly-knit marketing force is the key driver for attracting interest in our product range. We work together in a very collaborative and energetic way.

Demand Generation is at the cornerstone of driving business through the door. They are responsible for developing assets and campaigns that effectively drive revenue pipeline.  Due to growth in this area we are currently looking for a Marketing Operation Specialist to work alongside the rest of the Demand Gen team. From reporting to analysis and processing inbound leads, you will work closely with the wider commercial department, especially the Business Development Representatives (BDR) and Sales team to ensure that we have an abundance of sales opportunities to pursue.

Passion for marketing is a must. That, combined with a strong technical mindset and confident communication, will ensure success in this role. The ideal candidate is an innovative, data-driven individual who is looking to have an impactful role in a growing technology business.

Within this role you will:

  • Manage day to day inbound lead processing
  • Monitor marketing and sales data to ensure data accuracy within Salesforce
  • Assist with research and implementation of new marketing technologies to optimize marketing and sales team performance
  • Manage relationships and data from third party providers
  • Provide knowledgeable support to BDR, Marketing, and Sales teams with day to day questions on salesforce, email tools, marketing campaigns, etc.

The ideal candidate will have:

  • Previous commercial marketing experience and a strong academic background
  • Knowledge of Microsoft Excel, and the ability to build up their knowledge in this area
  • An eye for detail, with interest in systems, operations and processes
  • A self motivated approach
  • Salesforce and/or Marketo experience (this is a desirable skill)
  • Any understanding of HTML is a plus.

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

We are looking for a Digital Advertising Specialist, with knowledge of Search Engine Marketing (SEM), retargeting, and social advertising in particular. This role is part of the global Demand Generation team, who is responsible for developing assets and campaigns that effectively drive revenue pipeline. You will be working with the team to understand the set brand and campaign objectives that help to reach the correct target audience(s) at the most optimal cost, then evaluating conversions/results and optimizing the campaigns on a daily basis.

Within this role you will:

  • Build and implement approved media plans and digital campaigns on various channels (including Google, Twitter, LinkedIn, Facebook and AdRoll)
  • Review, select and manage vendors to work with in digital for remarketing, advertising, content syndication
  • Execute tests, collect and analyze data, identify trends and insights in order to achieve maximum ROI in paid search and other digital campaigns
  • Report data and some analysis of that data to department heads for reporting purposes and client-facing materials
  • Track, report, and analyze advertising initiatives and campaigns
  • Optimise campaign expenditures and owning the advertising budget.
  • Research and analyze competitor advertising links and campaigns
  • Work with marketing team to discover best advertising options for each marketing persona

To be considered for this role you must have:

  • Proven experience managing PPC campaigns
  • Commercial experience working with budgets
  • Solid understanding of performance marketing, conversion, KPIs, and online customer acquisition
  • Experience with A/B and multivariate testing
  • Up-to-date with the latest trends and best practices in SEM, social advertising, and digital advertising
  • Strong organizational and ad copywriting skills

Required experience:

  • 3 years experience in Digital advertising with a strong academic background
  • Experience in B2B Marketing
  • Experience with marketing automation tools, CRM

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. It is home to over 300 people, from over 30 different nations, with 7 offices globally.

As we continue our fast expansion we are looking for a Website Demand Analyst in our Brighton-base office, as part of the global Demand Generation team. Demand Gen is responsible for working across the business developing assets and campaigns to effectively build the revenue pipeline. They live to excite and intrigue potential Brandwatch customers with the goal of bringing them on board and embedding Brandwatch within their organization.

The Website Demand Analyst will be responsible for driving the strategy to optimise our website, increasing conversion rates and upholding usability. You have an opportunity to set, define and create the web analytics and testing strategy for one of Brandwatch’s biggest assets. Whilst working in a fun, hungry and fast paced team whose aim is to make the most successful website in our industry.

Within this role you will:

  • Define strategy and solutions to optimise lead conversion from the website
  • Ensure website reflects demand gen objectives
  • Analyse web data to understand usage and inform decisions
  • Manage and optimise landing pages, CTAs
  • Report on web stats to all constituents
  • Work closely with web team to develop innovative solutions, prioritise projects
  • Liaison between marketing and website team
  • Own, define and implement testing strategies across the website (A/B Multivariate/User)

To be considered for this role you must have:

  • Confident communication skills; able to inspire others and communicate vision effectively
  • Previous commercial experience in a web analyst role
  • Strong understanding of what makes effective web copy
  • Experience with UX practices and methodology
  • A good understanding of marketing and website technology, with ideas on how technology can support objectives
  • Advanced knowledge of web analytics tools
  • Experience in implementing and running A/B tests and usability testing

You will be:

  • Data-driven
  • A creative thinker; you can come up with new ideas and shape projects to meet objectives
  • Able to identify customers behaviours and needs through research and analysis
  • A user focused individual, who puts the user’s needs first, while maintaining a strong commercial awareness

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is an enterprise social intelligence platform that helps the world’s most admired brands and agencies discover business-changing insights from social conversations.

As the Engineering department grows and tackles new challenges we get the exciting opportunity to build new teams. We are looking for a Technical Lead to to help build and lead a new team in the Engineering department that will take technical ownership of our API. This isn’t just a monolithic application; it is a collection of services that form our API layer.

Our API is used by external customers who integrate with our platform and also by our own products internally. This is a role that will allow you to take ownership of one of the most important parts of our platform.

Your role will include:

  • Taking engineering ownership of our API and supporting services. These are written in Java and Node.
  • Starting a new team, initially with one other developer
  • Defining our technical roadmap for our API, which involves understanding the needs of our current and future integrating partners and developing our API for our biggest users: ourselves!
  • Offering technical guidance for other teams adding functionality to our API
  • Ensuring we have high quality public documentation and tutorials

You should have:

  • A track record of working on large technical features in Java and SQL
  • Demonstrable knowledge of RESTful API best practices
  • A drive to own and improve a core part of our backend infrastructure
  • A collaborative working style that allows you to communicate clearly with other engineers and commercial-facing staff
  • The ability to mentor and coach a graduate-level member of staff

The following would be advantageous:

  • Previous experience of working on, or having ownership of, an API at a SaaS company
  • Experience with Spring, NodeJS and microservices
  • Technical lead or team lead experience

What we offer

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our regular massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Here at Brandwatch we operate a data focussed SaaS business that requires near real time processing and analysis of billions of interactions per day. Our system teams have such a wide scope of responsibility, from our internal systems and networks through to ensuring our services are running at their optimum capacity.

Our VPE of Systems will be an exceptional leader with scope across our multiple systems functions, responsible for both the long term strategy of the department as well as managing the four main teams. You will come from a systems-centric background with experience of managing dispersed teams and managing overall systems strategy.

You will be joining a strong senior leadership team within the Engineering Department and report directly to our CTO.

Within this role you will:

  • Optimise the performance and availability of our core platforms
  • Maximise the efficiency of our operations, controlling the current £5M budget
  • To set and implement the long term strategy for Systems Engineering at Brandwatch. This will include DR, Cloud Computing, Data Centre Approach, Networks and Ongoing Operations

Your role will include:

  • Leading our Service Reliability, Core Systems, Data Infrastructure and Enterprise Systems teams
  • Driving closer collaboration between the systems department and other Engineering teams
  • Setting the Strategy, Roadmap and Priorities for Systems related projects
  • Facilitating organisational change, improving and minimising engineering processes

You will have:

  • Previous experience of running large scale data centres
  • Proven ability in providing architectural direction for multiple projects including cloud technologies
  • Led a geographically dispersed team of highly skilled engineers
  • Excellent communication skills and the ability to influence at all levels

Our Culture:

  • Small teams of skilled people, in a friendly and relaxed environment
  • A diverse and multicultural group of people from many different countries and backgrounds
  • 10% Time: One day every other week to work on something beneficial to Brandwatch, but not (necessarily) part of your assigned projects or work, such as learning about / evaluating new tools or languages
  • Training and conference budgets, and any technical books you need.

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi days, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.  

apply

Brandwatch builds smart software solutions that help capture, analyze and share insights from social media. Brandwatch is home to over 300 people, from over 30 different nations, each nestled in one of six culturally diverse cities across the globe.

As we continue our fast expansion, we are hiring Java Developers in our Brighton-based office. We are looking to hire passionate developers, with a love for technology that are interested in gaining experience in Big Data technologies.

We currently use Elasticsearch, Kafka, Storm and Spark to extract insights from a firehose of social network data. We have an aggressive roadmap, so now is a great time to get involved with a groundbreaking new product.

Your role will include:

  • Developing a brand new product that our customers are extremely excited about
  • Writing code in all manner of places: APIs, Spark jobs, Storm topologies and more
  • Working closely with an extremely bright and talented team and product manager
  • Contributing to the department as a whole through pull request reviews and tech talks

You should have:

  • Applicable industry experience of getting Java code written and shipped
  • An analytical mind and a self-starting attitude to problem solving
  • An interest in big data technologies
  • Sound practice of agile development: Unit testing, Continuous build integration and deployment (Git, Maven, Jenkins), and Agile methodologies (Scrum, Kanban)

Experience you will gain in this role:

  • Getting your hands dirty with cutting edge technology such as Spark, Kafka, Storm and Elasticsearch
  • Shipping a high-impact product
  • Working with an extremely talented and senior team, including Ph.Ds

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Graduate Software Test Engineer – 2017

During this exciting time at Brandwatch we are looking for Computer Science graduates to join our Engineering Team as a Software Test Engineer

We are a group of people around the world working together to create something amazing – doing something no-one has done before, and in a way no-one has thought of. This is the ideal opportunity for graduates that are looking to gain industry experience as part of their undergraduate degree and to sink their teeth into a new challenge.  A chance to be a trailblazer. It’s a job that will give you interesting problems to solve, and the chance to learn new skills and work with new technologies.

Here at Brandwatch we work in small product teams. We avoid high-stress environments by working on a single project at a time, putting quality first. We’d rather reduce scope than rush and produce a buggy feature. There will be a lot of whiteboard collaboration with a product owner, UX designer, and back and front-end developers to build really innovative features.

What are we looking for?

  • A  new graduate that is looking to join a technology focused and innovative company
  • A self-starter with a passion and a drive for experimentation and technology
  • Someone keen to upskill as a software test engineer using automated testing technology

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

So if you fit the bill and you’re looking for a fascinating challenge don’t hesitate in applying.

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

We’re looking for self-motivated problem solvers to help shape our growing team. In this role, you will work directly with clients to help troubleshoot problems, guide strategy, share best practices, and, ultimately, drive retention across the segment. The Emerging Accounts team at Brandwatch leverages technology to support our customers at scale and you will interact with clients via email, phone, and webinar.

The right candidate will be a self-starter with excellent communication skills and an affinity for learning new technology.

You will:

  • Provide technical and strategic support to existing Brandwatch customers
  • Collaborate with teammates to develop and execute programs, such as webinar series and office hours to support clients at scale
  • Provide timely and thoughtful responses to client questions and requests
  • Work with teammates to identify opportunities to streamline and improve processes, with a focus on automation and scale
  • Take ownership of accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary
  • Proactively identify and solve any issues that could affect customer satisfaction or retention
  • Coach customers on new uses and best practices for Brandwatch products to drive adoption and retention

We’re looking for:

  • Native or fluent in German
  • Startup (all-hands-on-deck) attitude is a must; prior experience in startup or tech preferred
  • At least a year of experience in customer-facing role; customer success, account management, or customer support experience is a plus
  • Excellent writer and communicator with strong presentation skills both via phone and email
  • Ability to learn new concepts and processes quickly
  • High level of diplomacy and poise under pressure when working through client issues

Icing on the cake:

  • Proficient in French
  • Experience with CRM (Salesforce) and/or customer service ticketing system (Zendesk or similar)

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch’s Service Reliability team is responsible for keeping most of our customer-facing services running smoothly. Sometimes that means incident management and mitigation of unexpected outages. More often, SREs identify and improve (or get others to improve) less-reliable components and configurations before they cause problems.

Your duties will include:

  • Designing, implementing, and maintaining the monitoring, metrics collection, and log collection services
  • Helping developers design resilient services
  • Helping developers configure monitoring and metrics collection for their services
  • Writing or improving service checks, if they aren’t already provided by development teams
  • Solving problems in mission-critical systems, and reducing or preventing recurrence through automation or design improvements
  • Capacity planning, software performance analysis and system tuning
  • Participating in the out-of-hours Rota for critical services. (Typically 1 week on, 4 weeks off.)
  • Occasional (usually about twice per year) travel to the Brandwatch HQ in Brighton, UK to meet or collaborate with other Engineering staff.

What you need:

  • Understanding of Linux system internals, and TCP/IP networking
  • The ability to diagnose and fix time-sensitive problems
  • Experience with a configuration-management tool like Puppet, and using it to automate the management of large numbers of services and hosts
  • Experience with service and server monitoring using tools like Sensu, Nagios, etc.
  • A working understanding of Git
  • A strong sense of ownership and enthusiasm
  • Experience scripting in the Bourne or bash shell
  • Good English-language communication skills

It would be great if you also have experience with any of the following:

  • Python, Ruby, Redis, PostgreSQL, Nginx, Google Cloud Platform, Elasticsearch, Kibana, Logstash, Telegraf, Sensu, Debian, PowerDNS, BIND, InfluxDB, SSL (OpenSSL), Grafana, haproxy, keepalived, Kubernetes, Solr, Kafka, JVMs
  • Designing, analysing, and troubleshooting large-scale distributed systems

Our culture:

  • Small teams of skilled people, in a friendly and relaxed environment
  • A diverse and multicultural group of people from many different countries and backgrounds
  • 10% Time: One day every other week to work on something beneficial to Brandwatch, but not (necessarily) part of your assigned projects or work, such as learning about / evaluating new tools or languages
  • training and conference budgets, and any technical books you need

Our Perks:

  • All the usual start-up temptations…cupboards bursting with snacks (a range to satisfy all taste buds), fruit boxes, drinks fridges… and of course coffee.
  • Macbook Pro with retina display or Dell XPS with Linux
  • Freitag Frühstück — Communal Friday Breakfast in the Berlin office every Friday.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help capture, analyse and share insights from millions of conversations across the web. Home to over 300 people, from over 30 different nations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever changing social world. Better. Bolder. More Brilliant.

The Professional Services team is a core component of Customer Success at Brandwatch. As a group, we strive to enable and advance our clients’ use of social data across their organisations by delivering innovative solutions, actionable insights and subject-matter expertise that have a real business impact and empower our users’ long-term self-sufficiency. We harness social data, we empower our clients.

As we continue our global expansion, we are hiring a Data Analyst with a flair for digital media to join our dynamic Professional Services team in Brighton.

If You:

  • Like using data to tell stories
  • Solve problems for fun and enjoy testing limits
  • Love helping people
  • Prefer a hands-on, proactive approach
  • Don’t feel dread at not knowing the answer
  • Take leading meetings in your stride
  • Are comfortable working independently in a deadline-driven setting
  • Can effectively translate technical jargon to non-technical people.

You will:

  • Become a platform expert and advocate for Brandwatch Analytics, Vizia, and Audiences products
  • Implement effective social media measurement solutions
  • Consult with clients and colleagues regarding social media, data, and their use in business settings
  • Push the boundaries of social data analysis
  • Attend client meetings as a subject-matter expert
  • Provide feedback to guide new product development

You should have:

  • Fluency in French or German language.
  • Familiarity with social media, digital media, marketing, or use of technology in a commercial environment
  • Proficiency in Microsoft Excel/Google Spreadsheets and knowledge of the wider Microsoft/Google suites
  • A degree in an analytical or business related subject (such as marketing/market research, data analytics, business analytics, linguistics, natural sciences, computer science, engineering, economics, maths, statistics, etc.) or equivalent experience.

Icing on the cake would be:

  • Proficiency in a programming language (Python or similar)
  • Familiarity with social media data
  • One or more years of analytical business experience
  • Familiarity with basic statistical concepts (distributions, significance, sampling)


What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

During this exciting time at Brandwatch we are looking for Computer Science graduates to join our Engineering Team.

We are a group of people around the world working together to create something amazing – doing something no-one has done before, and in a way no-one has thought of. This is the ideal opportunity for graduates that are looking to gain industry experience as part of their undergraduate degree and to sink their teeth into a new challenge.  A chance to be a trailblazer. It’s a job that will give you interesting problems to solve, and the chance to learn new skills and work with new technologies.

As a Graduate/Junior JavaScript developer you will be placed with our exciting Vizia team. Vizia is the second product in Brandwatch’s suite of products, a dynamic and customisable command centre that dramatically visualises real-time data in a beautiful way. The Vizia team develops the product that helps our clients become cutting edge by creating a multi-screen social media hub that showcases all of their social data in an engaging and stylish way.

What are we looking for?

  • An upcoming graduate that is looking to join a technology focused and innovative company
  • A self-starter with a passion and a drive for experimentation and technology.
  • Proficient development skills with a desire to move into the world of JavaScript
  • Keen to experiment with modern js frameworks (eg React, Backbone etc), Git and Node.js

So if you fit the bill and you’re looking for a fascinating challenge don’t hesitate in applying.

Engineering Team:

  • Small teams of skilled people, in a friendly and relaxed environment
  • Quiet hours for developers so you can work uninterrupted throughout the morning
  • Work with people all over the world
  • 10% of your time to work on something new, reading groups, tech talks, generous training and conference budgets, and any technical books you need

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

apply

Here at Brandwatch were are always looking to challenge the status quo, to be effective and efficient. With that in mind we are looking to hire an experienced developer to join us as a Developer Relations Engineer in our Vizia team. Interfacing between 3rd party developers and our internal product team you will play a pivotal role in ensuring that best practice is adhered to, all documentation is easily found, training can be accessed and technical feedback is shared. You will be an active member of the development community, be comfortable imparting technical know-how and be intrinsically motivated to make life better for all those working around you.

In this role you will:

  • Work directly with clients to help define their requirements and guide them to the code and documentation they need to do the job
  • Maintain and extend tooling that allows clients and internal developers to build on the Vizia platform
  • Add to an impressive toolkit of components that showcase the power of Vizia and let people build on it faster
  • Create thoughtful documentation that answers questions before they become worries.

You will:

  • Be an effective communicator
  • Have excellent JavaScript skills (server-side _and_ DOM)
  • Be interested in tooling that makes coding more productive
  • Frequently participate in one or more developer communities (e.g., local meetups, OSS, Slack or IRC channels, Twitter, conferences or hackathons)
  • Find it difficult to resist writing READMEs, code comments, and API documentation
  • Enjoy debugging someone else’s code at least as much as writing your own bugs
  • Seek code/tooling solutions to commonly encountered bugs
  • Be invigorated by teaching and pairing.

Icing on the cake (having a few of these should all but guarantee a great fit):

  • Previously held a dev relations/evangelism role
  • Maintained an open source project with 100 or more users
  • Taught technical subjects in workshops, bootcamps, screencasts, or similar
  • Published technical content in a book, blog, tutorials, or conference talks
  • Been employed in a customer service role
  • Designed and coded tools, libraries, or frameworks to improve repeated tasks

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help capture, analyse and share insights from millions of conversations across the web. Home to over 300 people, from over 30 different nations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever changing social world. Better. Bolder. More Brilliant.

The Professional Services team is a core component of Customer Success at Brandwatch. As a group, we strive to enable and advance our clients’ use of social data across their organisations by delivering innovative solutions, actionable insights and subject-matter expertise that have a real business impact and empower our users’ long-term self-sufficiency. We harness social data, we empower our clients.

As we continue our global expansion, we are hiring a Data Analyst with a flair for digital media to join our dynamic Professional Services team in Brighton.

If You:

  • Like using data to tell stories
  • Solve problems for fun and enjoy testing limits
  • Love helping people
  • Prefer a hands-on, proactive approach
  • Don’t feel dread at not knowing the answer
  • Take leading meetings in your stride
  • Are comfortable working independently in a deadline-driven setting
  • Can effectively translate technical jargon to non-technical people.

You will:

  • Become a platform expert and advocate for Brandwatch Analytics, Vizia, and Audiences products
  • Implement effective social media measurement solutions
  • Consult with clients and colleagues regarding social media, data, and their use in business settings
  • Push the boundaries of social data analysis
  • Attend client meetings as a subject-matter expert
  • Provide feedback to guide new product development

You should have:

  • Familiarity with social media, digital media, marketing, or use of technology in a commercial environment
  • Proficiency in Microsoft Excel/Google Spreadsheets and knowledge of the wider Microsoft/Google suites
  • A degree in an analytical or business related subject (such as marketing/market research, data analytics, business analytics, linguistics, natural sciences, computer science, engineering, economics, maths, statistics, etc.) or equivalent experience.

Icing on the cake would be:

  • Proficiency in a programming language (Python or similar)
  • Familiarity with social media data
  • One or more years of analytical business experience
  • Familiarity with basic statistical concepts (distributions, significance, sampling)


What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Understanding what makes our clients tick is a fundamental part of the evolution of Brandwatch’s product offering. We build strong alliances with our customers, they inform on how we can be better at what we do and help us go from strength to strength in a competitive market place.

In our data-to-day business, hundreds of brands and agencies consider purchasing Brandwatch products. We are looking to hire a Customer Research Intern to help us understand what made our customers choose us over other products in our space. Conversely to reach out to those potential customers that we lost to our competitors to provide clarity to why we didn’t win them over. If any of our customers chose to move on from Brandwatch, we also want to know why, so we can continue to be better and bolder.

Classically known as Win / Loss analysis, this role will be responsible for reaching out and speaking to these brands and agencies to understand and document their thought process and rationale behind their decisions. To Brandwatch, or not to Brandwatch, that is the question. Once that question has been answered, we want to know why.

This role has the power to impact every part of the company. Whether it’s steering product decisions, crafting competitive strategy or providing critical feedback. It’s an incredible opportunity for those starting their career.

This role will be responsible for:

  • Conducting structured interviews with key contacts at brands and agencies, and capturing the results
  • Identifying the trends, themes and opportunities that exist for Brandwatch to improve it’s product and sales
  • Identifying any obvious issues, that when fixed, could increase our win-rate
  • Communicating your findings internally with sales, marketing, product and engineering
  • Acting as an ambassador for Brandwatch

The ideal candidate will:

  • Have unrivalled communication and telephone skills, you are comfortable talking to senior decision makers
  • Be unafraid to ask important questions, dig deeper for impactful answers
  • Have experience in capturing and structuring survey data
  • Look at things analytically, being able to analyse multiple datasets and identify themes / trends
  • Be able to confidently present, to walk interested parties through their results.

This role would be an ideal opportunity for a recent graduate looking to work in a first class Brighton based organisation.

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

 

apply

Social listening and social analytics is evolving at an ever-increasing pace. Brandwatch now has a broad set of customers successfully using our products to optimise their owned and earned social media strategy, to help research and discover key business insights.

We  are seeing increased demand from a new type of user: digital professionals wanting to use social as a tool to help make decisions, to satisfy their desire to understand brand performance across both owned and earned media with the potential to optimise performance across paid media too.

As Product Manager for Digital Marketing, you will lead Brandwatch’s product strategy and roadmap for the digital marketing landscape.

Within this role you will: 

  • Work with the broader product team, specialising in role social plays in digital marketing
  • Intimately understand digital marketing use-cases, how success is measured in that context and how Brandwatch’s products are currently being used
  • Be responsible for clearly identifying client needs, defining the opportunity, building the strategy and delivering the roadmap
  • Work closely with other teams including Product Design and Engineering, and the Senior Management Team, to develop and communicate the product strategy
  • Work within the Product team to bring an alternative perspective to the group, develop and improve the product management function and drive innovation
  • Monitor the market environment and supply competitive insight to the business
  • Regularly attend key customer meetings and external events as a subject matter expert to present on roadmap and continually gather customer feedback.

The ideal candidate will:

  • Be an expert in digital product marketing, with extensive experience of the associated tools and business processes
  • Have an absolute focus on the customer-experience, the ability to understand their needs and how a great product can provide essential business insights
  • Be able to confidently communicate with all levels of the business. Have standout presentation skills and be able to work a room
  • Possess excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop a business case
  • Believe in the mantra of “getting stuff done”, be unafraid to roll up their sleeves
  • Have experience working with product design to build awesome customer experience coupled with a hands-on relationship with Engineering to drive effective delivery.

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture:  Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi days, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is forging the path for the next level of social intelligence. We have already created the best Enterprise Social Intelligence platform in the world, but that’s just the start. We’re on a mission to bring together the things we do well – engineering, design and understanding customer needs – to help businesses and brands prove and optimise the value of their marketing in an ever-changing social world. We are creating new products and solutions that enhance the intelligence our customers get from social data, to help them make smarter and quicker business decisions. Better. Bolder. More Brilliant.

Introduction to the role

A fast growing and important element of Brandwatch’s work is to offer bespoke insights reports to our clients, providing strategic recommendations about their brands, competitors and industries.

We are hiring a new Senior Research Analyst to join our Insights team and help us produce high quality and insightful reports, as well manage some of our larger research projects and ongoing relationships.

Job responsibilities:

  • Senior analysts will be involved in managing larger clients, in scoping/designing methodologies and will be more client facing
  • Conducting analyses following a customized client brief. Writing bespoke one-off and regular reports, working with account managers to ensure delivery is on time, on budget and to client’s satisfaction
  • Present your research back to the client (both face to face and over the phone) and hold Q&A sessions regarding your work
  • Project managing/co-ordinating other contributors to complete parts of larger reports.
  • Suggesting and creating compelling research for sales collateral, our blog, industry events and so on
  • Staying up to date with the social media industry, in particular news relating to new analytical ideas and methodologies
  • Continually seek to identify, suggest and implement improvements both to the Brandwatch Platform and our research methodologies.

Skills required:

  • Strongly analytical, with the ability to highlight the interesting/actionable finding in a broad and complex dataset.
  • Commercially minded and comfortable talking with clients.
  • An excellent communicator, with the ability to clearly explain complex ideas and data, both verbally with clients and in written reports.
  • Well versed in the major channels and sites in social media.
  • Calm under pressure and collaborative in their working style.
  • Highly organised and capable of managing workload and meeting deadlines. 

The ideal candidate will have:

  • Proven experience in a commercial research environment, ideally with some exposure to working with social media data.
  • A good level of competency in Excel (including formulas, pivot tables & charting), Word and PowerPoint
  • The ability to quickly pick up use of new technologies

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi days, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.  

apply

Introduction to the team

The Social Media Monitoring (SMM) Team sits within our Customer Success team and is responsible for making sure our clients get the best out of their social media data. The mission of the SMM Team is to help our clients stay up to date with the latest trends and stories that are important to them, and to embed Brandwatch data into their decision making processes.

Role & Responsibilities:

  • Line management of the SMM Agents in the team, including training and career development plans
  • Planning and scheduling of workload and hiring plan based on pipeline management
  • Assist the CSMs and oversee the SMM Agents in management of the clients receiving the SMM service
  • Explore and develop strategy around future and scaling of the team, for example creating and running an apprenticeship scheme and exploring partnering opportunities for burst capacity
  • Work closely with Research, Professional Services and other Customer Success management team to deliver on desired client outcomes.

Skills & Qualities Required:

  • Looking to become an expert in Brandwatch Analytics and Vizia.
  • Calm, organised and a strong team player.
  • Openness and enthusiasm in a fast changing environment.
  • Ability and passion to train and develop junior members of the SMM team.

Experience Required:

  • Experience in line management, particular of entry level/junior employees
  • Experience managing client relationships in a professional services environment
  • Experience telling stories with data and a strong grasp of quantitative analysis methods.

This role is ideally full time, but could be 4 days a week with 3 in the office and one day per week working remotely.

Benefits:
We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi days, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.  

apply

We’re looking for self-motivated problem solvers to help shape our growing team. In this role, you will work directly with clients to help troubleshoot problems, guide strategy, share best practices, and, ultimately, drive retention across the segment. The Emerging Accounts team at Brandwatch leverages technology to support our customers at scale and you will interact with clients via email, phone, and webinar.

The right candidate will be a self-starter with excellent communication skills and an affinity for learning new technology.

You will:

  • Provide technical and strategic support to existing Brandwatch customers
  • Collaborate with teammates to develop and execute programs, such as webinar series and office hours to support clients at scale
  • Provide timely and thoughtful responses to client questions and requests
  • Work with teammates to identify opportunities to streamline and improve processes, with a focus on automation and scale
  • Take ownership of accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary
  • Proactively identify and solve any issues that could affect customer satisfaction or retention
  • Coach customers on new uses and best practices for Brandwatch products to drive adoption and retention

We’re looking for:

  • Native or fluent in German
  • Startup (all-hands-on-deck) attitude is a must; prior experience in startup or tech preferred
  • At least a year of experience in customer-facing role; customer success, account management, or customer support experience is a plus
  • Excellent writer and communicator with strong presentation skills both via phone and email
  • Ability to learn new concepts and processes quickly
  • High level of diplomacy and poise under pressure when working through client issues

Icing on the cake:

  • Proficient in French
  • Experience with CRM (Salesforce) and/or customer service ticketing system (Zendesk or similar)

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

We’re looking for self-motivated problem solvers to help shape our growing team. In this role, you will work directly with clients to help troubleshoot problems, guide strategy, share best practices, and, ultimately, drive retention across the segment. The Emerging Accounts team at Brandwatch leverages technology to support our customers at scale and you will interact with clients via email, phone, and webinar.

The right candidate will be a self-starter with excellent communication skills and an affinity for learning new technology.

You will:

  • Provide technical and strategic support to existing Brandwatch customers
  • Collaborate with teammates to develop and execute programs, such as webinar series and office hours to support clients at scale
  • Provide timely and thoughtful responses to client questions and requests
  • Work with teammates to identify opportunities to streamline and improve processes, with a focus on automation and scale
  • Take ownership of accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary
  • Proactively identify and solve any issues that could affect customer satisfaction or retention
  • Coach customers on new uses and best practices for Brandwatch products to drive adoption and retention

We’re looking for:

  • Native or fluent in German
  • Startup (all-hands-on-deck) attitude is a must; prior experience in startup or tech preferred
  • At least a year of experience in customer-facing role; customer success, account management, or customer support experience is a plus
  • Excellent writer and communicator with strong presentation skills both via phone and email
  • Ability to learn new concepts and processes quickly
  • High level of diplomacy and poise under pressure when working through client issues

Icing on the cake:

  • Proficient in French
  • Experience with CRM (Salesforce) and/or customer service ticketing system (Zendesk or similar)

What we offer;

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does NOT accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply

Brandwatch is one of the world’s best Social Media Monitoring applications. We help hundreds of clients discover, understand and respond to comments made on the web.

Brandwatch Analytics, the flagship in our suite of products, is the most powerful and responsive social media listening and analytics platform available. Brandwatch Analytics allows users to collect and analyze the social data that matters to them by using a host of powerful analytics features.

The Data Coverage team are responsible for the ensuring that Brandwatch is able to collect more and more of the ever-increasing amounts of data published online every day to social media, and other online resources.

As a Test Engineer on this team, you’ll be working within a highly-skilled group to ensure that we are both ‘building the software right’ and ‘building the right software’. You’ll need to understand the new functionality being developed from both a technical and business perspective, and be able to employ a variety of manual and automation test techniques to ensure that we maintain the highest possible quality in our software.

What you need:

  • Solid commercial experience with full-stack testing
  • Previous experience of both manual and automation testing techniques
  • Ability to develop and maintain tests using Cucumber with Ruby or a similar ecosystem
  • Proficiency in QA processes such as Behaviour-Driven Development
  • A lateral approach to problem solving with an open mindset when generating new ideas to enable effective QA solutions.

The following would be advantageous:

  • Experience of working with integration and unit testing frameworks and tools, here we use Docker, Cucumber-JVM and JUnit and Spock for Java
  • Comfortable using the command line, including: using Git and Github, navigating OSX and Linux systems and interrogating PostgreSQL databases
  • Previously been part of an Agile environment – we work in Scrum teams
  • Utilised Jira as an issue and project tracking system
  • Experience testing Restful API’s
  • Continuous Integration experience using Jenkins or similar
  • Able to read code for static analysis – we develop our software using Java

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-­cream on the beach and you can enjoy one of our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

apply