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Customer Success

We know what your
success looks like

Data

Collect relevant data

Insight

Uncover key insight

Action

Action your insights

Customer Success Services can help you with each stage of this journey

Enablement
Services

Setting up with the right data and the necessary training

Education
Services

Become an expert in finding insight from social.

Research
Services

Action insights through visually engaging research.
Data

Enablement
Services

Setting up with the right data and the necessary training
Expand
Data

Enablement Services

Investing in a social intelligence platform is not risk free. You need value out of your investment, so the right start is vital.

That’s why we provide Enablement Services. This team of specialists make the onboarding process seamless, effective and quick.

Brandwatch Customer Success

“96% of customers consider Brandwatch a worthwhile investment.”

Onboarding
Implementation

With millions of posts and comments published every hour, collecting the right data is critical. We can create comprehensive setups to collect the data you need.

Training

Our training sessions help you and your team get up to speed with Brandwatch. Using engaging videos, a scoping call, and a bespoke training seminar, we’ll make sure you’re getting the most out of Brandwatch.

Bespoke

Whether it’s help collecting nuanced data or specific training, we can create tailored onboarding programs to fit your needs.

Brandwatch Customer Success
Ongoing Enablement

Your data needs change over time. With new campaigns, new products and new competitors, your first setup will need modifying.

Through our ongoing programs, a dedicated project manager and a team of analysts will provide best practice guidance for maintaining, refining, or growing your data.

Brandwatch Customer Success
Insight

Education
Services

Become an expert in finding insight from social.
Expand
Insight

Education Services

We can help you become a social data expert. Someone who’s renowned for producing eye-opening analysis, and for consistently uncovering business relevant insights.

Brandwatch Customer Success

“95% of customers think Brandwatch is better than their last social intelligence platform.”

On Demand Training
Engaging online video course

In just a couple of hours, members of your team can learn how to use Brandwatch Analytics and gain core skills independently through this interactive video course.

Brandwatch Customer Success
Courses
To sharpen or broaden your skills

Educational courses – delivered online or onsite – help you sharpen your knowledge and develop expertise in a specific area. Learn best practices, reliable methodologies, and top tips in these engaging sessions.

Brandwatch Customer Success
Certifications
Become a recognized Brandwatch Expert

Our certification courses cover the fundamentals of social data. Pass and you’ll join a group of certified users, receive your own certificate and become a recognized expert.

Private and Bespoke
Bespoke for you, your team and your organization

We can tailor our courses to your specific needs. Whether it’s covering brand related topics or catering for larger audiences, we will work with you to find a solution.

Action

Research
Services

Action insights through visually engaging research.
Expand
Action

Research Services

Some questions aren’t easy to answer. Will my customers purchase our new product? How should we position our next campaign? What does my audience think of our competition?

Research Services can help answer key business questions by creating specific searches, highlighting insights in your data and recommending actions via visually engaging reports.

Brandwatch Customer Success

“84% of customers have shared insights across their organisation.”

Monitoring
Regular social media monitoring reports.

We can save you time and resources with weekly or monthly reports on your KPIs and general brand health.

The analysis – delivered through Brandwatch Analytics, Vizia or in PDF – can help you share valuable insights across your business.

Brandwatch Customer Success
Insightful Research
Insightful reports answering business critical questions.

Insightful Research has helped hundreds of firms answer business critical questions through detailed reports, containing valuable recommendations on how to improve.

Our team of expert researchers provide analysis on everyday topics – like campaign tracking – or on nuanced topics just relevant to you. All research is tailored to your needs and is delivered in a clean format that showcases key points and recommendations.

Brandwatch Customer Success
“When choosing listening technology, the sea of sameness is ever present. What really differentiates Brandwatch is the level of service and collaboration from the experts at the organisation.”
James Sandora
Director – Digital Strategy & Integration
“Brandwatch is a true partner. We don’t consider them as just a vendor. We feel valued as a customer and we feel like our ideas are listened to.”
Colleen Campbell
Director of Digital Strategy
“The customer care and customer service at Brandwatch is probably some of the best in the industry.”
Blake Zitko
Public Affairs Manager
“Brandwatch professional services helped us gather vital data we needed both quickly and efficiently. Therefore, being able to get access to a very specific, custom written Query from Brandwatch analysts was instrumental in our end of year reporting.”
David Brady
Senior Digital Marketing Manager

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Get in touch

Simply fill out the form and one of our experts will be in touch. Don't worry, we won't hassle you or add your to any unnecessary email lists. We'll just schedule a friendly chat to help us figure out how to make your business successful.