We know what your
success looks like
Customer Success Services can help you with each stage of the journey
Investing in a social intelligence platform is not risk free. You need value out of your investment, so the right start is vital.
That’s why we provide Enablement Services. This team of specialists make the onboarding process seamless, effective and quick.
“96% of customers consider Brandwatch a worthwhile investment.”
With millions of posts and comments published every hour, collecting the right data is critical. We can create comprehensive setups to collect the data you need.
Our training sessions help you and your team get up to speed with Brandwatch. Using engaging videos, a scoping call, and a bespoke training seminar, we’ll make sure you’re getting the most out of Brandwatch.
Whether it’s help collecting nuanced data or specific training, we can create tailored onboarding programs to fit your needs.
Your data needs change over time. With new campaigns, new products and new competitors, your first setup will need modifying.
Through our ongoing programs, a dedicated project manager and a team of analysts will provide best practice guidance for maintaining, refining, or growing your data.
We can help you become a social data expert. Someone who’s renowned for producing eye-opening analysis, and for consistently uncovering business relevant insights.
“95% of customers think Brandwatch is better than their last social intelligence platform.”
On Demand Training
Engaging online video course
In just a couple of hours, members of your team can learn how to use Brandwatch Analytics and gain core skills independently through this interactive video course.
To sharpen or broaden your skills
Educational courses – delivered online or onsite – help you sharpen your knowledge and develop expertise in a specific area. Learn best practices, reliable methodologies, and top tips in these engaging sessions.
Become a recognized Brandwatch Expert
Our certification courses cover the fundamentals of social data. Pass and you’ll join a group of certified users, receive your own certificate and become a recognized expert.
Private and Bespoke
Bespoke for you, your team and your organization
We can tailor our courses to your specific needs. Whether it’s covering brand related topics or catering for larger audiences, we will work with you to find a solution.
Some questions aren’t easy to answer. Will my customers purchase our new product? How should we position our next campaign? What does my audience think of our competition?
Research Services can help answer key business questions by creating specific searches, highlighting insights in your data and recommending actions via visually engaging reports.
“84% of customers have shared insights across their organisation.”
Regular social media monitoring reports.
We can save you time and resources with weekly or monthly reports on your KPIs and general brand health.
The analysis – delivered through Brandwatch Analytics, Vizia or in PDF – can help you share valuable insights across your business.
Insightful reports answering business critical questions.
Insightful Research has helped hundreds of firms answer business critical questions through detailed reports, containing valuable recommendations on how to improve.
Our team of expert researchers provide analysis on everyday topics – like campaign tracking – or on nuanced topics just relevant to you. All research is tailored to your needs and is delivered in a clean format that showcases key points and recommendations.