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Subprocessors

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1. Brandwatch Sub-processors

(Brandwatch is a brand name of registered companies: Runtime Collective Limited, Crimson Hexagon Inc, Falcon.io ApS and Falcon.io US Inc) 

Name Description of Processing Location of Servers Link to Sub-Processors Privacy Policy
Google Cloud Platform Cloud hosting provider Belgium https://cloud.google.com/security/privacy/
Linode, LLC Cloud hosting provider United Kingdom https://www.linode.com/legal-privacy/
Aiven, Ltd. Cloud hosting provider Belgium and Ireland https://aiven.io/privacy
Amazon Web Services Cloud hosting provider United States https://aws.amazon.com/privacy/

Processor of Prospect and Customer Personal Data (Brandwatch as a Data Controller)

Name Description of Processing Location of Servers Link to Sub-Processors Privacy Policy
Amazon Web Services, Inc. Cloud hosting provider Germany & Ireland https://aws.amazon.com/privacy/
Google LLC Cloud hosting provider European Union https://cloud.google.com/security/privacy/
Zendesk, Inc. Customer support communications provider and business messaging platform United States https://www.zendesk.com/company/customers-partners/privacy-policy/
Intercom R&D Unlimited Company Customer support communications provider United States https://www.intercom.com/terms-and-policies#privacy

Sub-Processors for Optional Benchmark Module

Brandwatch uses certain additional sub-processors to provide services to specific customers with a subscription to the Benchmark Module.  Those sub-processors may process both social media user personal data and prospect and customer personal data.

Name Description of Processing Location of Servers Link to Sub-Processors Privacy Policy
Amazon Web Services, Inc. Cloud hosting provider United States https://aws.amazon.com/privacy/

Sub-Processors for Optional  API Access

Brandwatch uses certain additional sub-processors to assist specific customers with a subscription to Brandwatch API Access, who have chosen to connect their internal IT systems with the Brandwatch platform via an Application Programming Interface. Those sub-processors may process both social media user personal data, as well as the personal data of prospects and customers.

Name Description of Processing Location of Servers Link to Sub-Processors Privacy Policy
Google LLC API Management European Union https://cloud.google.com/security/privacy/
Cloud Elements, Inc. API integration United States https://cloud-elements.com/privacy/

2. Sub-Processors for Brandwatch Influence (Paladin)

Name Description of Processing Location of Servers Link to Sub-Processors Privacy Policy
Heroku Cloud hosting provider USA https://www.salesforce.com/company/privacy/
Amazon Web Services, Inc. Cloud hosting provider United States https://aws.amazon.com/privacy/

3. Subscribe to Sub-Processor Changes

Register your email address to get notified of any changes to the Sub-Processors.

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By submitting this form you agree to Brandwatch’s user privacy statement.

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.