[Breaking News] Brandwatch named a Leader in Forrester Wave™

Social Listening Platforms, Q4 2020

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Brandwatch | Use Cases

Customer Experience

Turn customer experience into your biggest competitive advantage with tools that make the complex customer journey simple.

Why Brandwatch?

Customer Journey Mapping

Make sense of fragmented and complex customer journeys by automatically segmenting and analyzing consumer conversations at every touch - streamline workflows and enable data-informed strategies.

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Data Integration

Spot opportunities for optimization and identify drop off points with an integrated data approach. Break down silos to get the complete picture of your customer experience.

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Data Visualization

Bring the voice of the customer to every department in your organization. Distribute insights directly to decision makers. Use data to drive a customer-first culture.

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Book a meeting with our experts

Discover what consumers think about you and your competitors during these unprecedented times. Complete the form to book your demo.

Our experts will:

  • Discuss your use cases and business needs.

  • Give a hands-on demonstration of Brandwatch.

  • Show how deep consumer insights can improve your existing goals.

  • Reveal how Covid-19 is impacting your market.

Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.