Latest Research: The Best Brands and Industries for Customer Experience 2020

Blending 200 million online conversations with 9,000 global survey responses, we found out how brands can get CX right

Read the report

Latest Research: The Best Brands and Industries for Customer Experience 2020

Blending 200 million online conversations with 9,000 global survey responses, we found out how brands can get CX right

Read the report
Brandwatch | Use Cases

Customer Experience

Turn customer experience into your biggest competitive advantage with tools that make the complex customer journey simple.

Customer Journey Mapping

Make sense of fragmented and complex customer journeys by automatically segmenting and analyzing consumer conversations at every touch - streamline workflows and enable data-informed strategies.

Path 13 Created with Sketch.

Data Integration

Spot opportunities for optimization and identify drop off points with an integrated data approach. Break down silos to get the complete picture of your customer experience.

Data Visualization

Bring the voice of the customer to every department in your organization. Distribute insights directly to decision makers. Use data to drive a customer-first culture.

wave-divider-1a Created with Sketch.

“Before using Brandwatch, we would pick up different information from forums and blogs - it was a very manual process. Now we are able to bring everything under one umbrella. We’re now able to understand the sentiment of our customers, what is trending and what conversations they are having.”

— Elena Loucaidou, Wargaming

facets Created with Sketch.
facets-bottom Created with Sketch.

Book a meeting with our experts

Learn what Brandwatch can tell you about your customers. Complete the form to book your demo and we’ll be happy to show you.

Our experts will:

  • Discuss your use cases and business needs

  • Give a hands-on demonstration of Brandwatch

  • Show how deep consumer insights can improve your existing goals

Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.