[Guide] The Social Media Management Maturity Model

Is your organization optimizing its potential on social?

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More Proactive, Less Reactive: Understanding the “Why” Behind Changes in Consumer Behavior

Understanding consumer priorities and behavior is a challenge at the best of times, let alone during a global pandemic.

In order to understand and predict how consumer needs and wants are evolving – vital intelligence for any effective business change strategy – organizations must go beyond simply uncovering what the changes look like.

In this webinar, we’ll discuss how with the right tools and approach, organizations can discover the reasons and motivations behind these changes, marrying the “why” with the “what”.

Find out why blending data sources – social media intelligence and survey data – will provide a more nuanced, reliable, and timely account of consumer opinion, and the drivers of change.

Join us to learn how you can harness data for insights that will help your business be more agile and proactive in meeting new customer expectations.

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Naomi Morrice

Research Analyst

Taylor Dickson

Research Consultant

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What you will learn in this webinar:

  • Tips for cutting through the noise and finding significance
  • How to understand consumer motives and signals you can act on
  • How to be effectively proactive in your business decisions and strategies

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