[Guide] The Social Media Management Maturity Model

Is your organization optimizing its potential on social?

Read the guide


About Salesforce

Brandwatch has an integration with Salesforce’s Service Cloud in which businesses can create cases and contact records from direct message conversations in their social media channels, and escalate these to the Service Cloud for an effective and efficient multichannel customer service.

In Our Products

Brandwatch image

With Engage’s Salesforce Integration, handover the support issues raised via your social channels to Service Cloud and view the previous cases and contact records of the social profiles to respond to them better.

Explore Engage

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.