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Brandwatch integration with Salesforce Service Cloud empowers your team to provide seamless, efficient social customer service. By bridging the gap between Brandwatch’s powerful social media management tools and Salesforce’s leading customer service platform, this integration ensures that every customer interaction is handled with care, speed, and accuracy.
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.