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Our support teams are dedicated to providing you with helpful, knowledgeable, and friendly assistance. We’re here to empower you and your team to make the most of Brandwatch Consumer Research, Social Media Management and Influence.
You can reach our support team through our Help Center or via our website. Simply select the “Customer Support” form to provide us with the information we need to assist you.
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.