[Guide] The Social Media Management Maturity Model

Is your organization optimizing its potential on social?

Read the guide

Conversocial + Brandwatch

For large-scale brands that would like to make their customer’s experience a top priority, the Brandwatch-Conversocial joint solution gives those brands the ability to monitor the brand experience anywhere their customers are online. This offers the ability to engage with them via the most comprehensive social customer care service workflow on the market, thereby minimizing service times and maximizing response satisfaction.

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Integration Details

The primary function is to pull in non-social mention results into the Conversocial dashboard so that agents can assist customers, no matter where those customers are online. Brandwatch query results will be a channel option similar to other social networks. All the mentions will appear in the agent’s inbox with the social content Conversocial receives, direct from the networks. Agents will not be able to respond to these non-social mentions, but they will be able to follow links to the direct source.

About Conversocial

Conversocial is a SaaS engagement platform that is specifically designed to help businesses efficiently and securely manage customer service on social media at a large scale.

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.