The primary function is to pull in non-social mention results into the Conversocial dashboard so that agents can assist customers, no matter where those customers are online. Brandwatch query results will be a channel option similar to other social networks. All the mentions will appear in the agent’s inbox with the social content Conversocial receives, direct from the networks. Agents will not be able to respond to these non-social mentions, but they will be able to follow links to the direct source.
Conversocial is a SaaS engagement platform that is specifically designed to help businesses efficiently and securely manage customer service on social media at a large scale.