[Guide] The Social Media Management Maturity Model

Read the practical framework for leveling up your social media team.

On demand webinar

Crisis Monitoring Fireside Chat

Recorded March 20, 2024

Alistair Wheate is joined by Verity Marks for a fireside chat on how brands can monitor, track, and alert key stakeholders to a potential crisis. They also give their perspective on how emerging technologies are evolving crisis monitoring in 2024.

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Featuring

Verity Marks

Insights Director

Alistair Wheate

Principal Solution Strategist

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Crisis Monitoring Fireside Chat

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1/3 of customer complaints are never answered — which in itself is a response that you don’t care. This reduces customer advocacy by 50%. Inversely, just responding, even if you can’t fix the issue, increases advocacy by 25%. #bw_webinar
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Deliver info in the customer's ideal format. @jaybaer #bw_webinar
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