On demand webinar

How to make CX your competitive advantage

Every activity that your marketing team creates is meant to improve customers experience. So why do so many marketers struggle to put the customer first? In this webinar, you’ll learn how the top brands deliver best-in-class customer experience, and how this affects their customers, and your bottom line.

Join guest speaker Harley Manning, VP, Research Director serving CX professionals at Forrester and Alex Jones, Content Manager, Demand Gen at Brandwatch as they discuss how each interaction can and will impact consumer opinions and ultimately, a brand’s revenue.

Featuring

Harley Manning

VP, Customer Experience

Alex Jones

Content Manager, Demand Gen

Watch this webinar now

What you will learn in this webinar:

  • The economics and ROI of Customer Experience
  • How to measure the emotions your brand elicits
  • Why customer-service is a vital part of customer experience

Complete the form to get instant access to the recording of this webinar.

What people have said about previous webinars

Share your thoughts by using #BW_Webinar when you Tweet.