On demand webinar
How to make CX your competitive advantage
Every activity that your marketing team creates is meant to improve customers experience. So why do so many marketers struggle to put the customer first? In this webinar, you’ll learn how the top brands deliver best-in-class customer experience, and how this affects their customers, and your bottom line.
Join guest speaker Harley Manning, VP, Research Director serving CX professionals at Forrester and Alex Jones, Content Manager, Demand Gen at Brandwatch as they discuss how each interaction can and will impact consumer opinions and ultimately, a brand’s revenue.
Harley Manning
VP, Customer Experience
Alex Jones
Research Analyst
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What you will learn in this webinar:
- The economics and ROI of Customer Experience
- How to measure the emotions your brand elicits
- Why customer-service is a vital part of customer experience
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