[Free Virtual Event] Social Media Summer Camp

Join us and boost your social media potential with our data-led event

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On demand webinar

Going beyond NPS to truly understand your customers

NPS is touted as one of the most important metrics for understanding the effectiveness of your customer experience strategy. But are organizations using it to its full potential?  Join us as we explore the use cases and methodologies for blending NPS with other data sources to uncover brand new insights.

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Kate Hoffmire

Senior Research Analyst

Mihaela Popa-Hogan

Senior Product Manager

Laura Padilla

Senior Campaign Manager

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Watch this webinar now

What you will learn in this webinar:

  • How to break through the limitations of traditional NPS
  • The framework and advantages of developing a social NPS score
  • How to identify detractors earlier and faster while keeping promoters happy

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Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

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Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.