Covid-19 Resource Center

Understand how consumers are responding.

On demand webinar

Going beyond NPS to truly understand your customers

NPS is touted as one of the most important metrics for understanding the effectiveness of your customer experience strategy. But are organizations using it to its full potential?  Join us as we explore the use cases and methodologies for blending NPS with other data sources to uncover brand new insights.

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Kate Hoffmire

Senior Research Analyst

Mihaela Popa-Hogan

Senior Product Manager

Laura Padilla

Senior Campaign Manager

Watch this webinar now

What you will learn in this webinar:

  • How to break through the limitations of traditional NPS
  • The framework and advantages of developing a social NPS score
  • How to identify detractors earlier and faster while keeping promoters happy

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Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.