On demand webinar

Get one step ahead with Co-op

How one of the UK’s largest retailers uses social listening to inform their business.
Our guests
Jordan McDowell
Senior Social Media Manager
Simon Metcalfe
Customer Success Director
Hosted by
Heather Truettner
Head of Global Events

About the Webinar

Social media provides a unique and important opportunity for brands to learn more about how their online communities feel. By listening to, and sometimes joining in with, conversations, you’re able to glean valuable insights about what matters most to your customers.

In this webinar, you’ll hear how Co-op, one of the UK’s largest grocers, uses social listening to understand what’s important to their customers. From managing potential crises, engaging with influencers, and finding answers to questions you didn’t know you had, find out how you can apply the same successful strategies to your own business.

What you will learn

  • Help inform crucial business decisions
  • Prevent and manage crises
  • Stay one step ahead of the competition

Watch the recording

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