Brandwatch believes in forming enduring partnerships with each and every one of you.

We understand that it’s crucial to make our users feel familiar and confident with the tool, so we invest heavily in multimedia training materials and efficient support systems.

Furthermore, our Account Management team is dedicated to serving all our Enterprise clients, offering them product expertise and strategic guidance as they navigate the new frontiers of social media and integrate Brandwatch within their wider business.

This close relationship with our users means we understand what you want and need from your social media monitoring initiatives. The result is an agile solution, developed with the end user at the core.

It’s good for you, and it’s good for us!

Our Offering
  • Dedicated Account Manager

    Phone, email and face-to-face contact for all Enterprise accounts.

  • Support Portal

    A comprehensive resource for user guides, training materials and status updates, accessible to all subscription users.
    www.brandwatch.com/support

  • Technical Support

    By telephone and email from 8.30am to 11pm (GMT) / 3.30am to 6pm (EST), Monday to Friday.
    support@brandwatch.com
    Tel US: 6464536686
    Tel UK: 01273 358620